Compunnel Inc.
Job Summary:
We are seeking an experienced HR Contact Center Support Specialist to join our team. This role focuses on providing high-quality customer service by handling inbound calls, resolving employee inquiries, and supporting HR processes. The ideal candidate will bring a strong background in contact center operations, payroll inquiry resolution, and case management tools (ServiceNow preferred) , along with excellent administrative and communication skills.
Key Responsibilities:
- Manage inbound employee and HR calls , providing assistance and creating cases as needed.
- Support payroll inquiries by applying knowledge of timekeeping/payroll logic and directing issues to the correct resolution team.
- Provide day-to-day support for HR processes, including:
- Tuition reimbursement processing
- Employee verifications
- Policy questions, compliance, and acknowledgements
- Document and maintain employee data changes and performance reports.
- Utilize ServiceNow case management system and call management tools effectively.
- Partner closely with payroll and HR teams to ensure timely and accurate support.
- Perform administrative duties, ensuring accuracy, attention to detail, and compliance with company policies.
Qualifications & Requirements:
- 5+ years of experience in customer service, HR contact center, or shared services roles.
- Strong contact center/call center experience with inbound phone support and case management.
- Knowledge of payroll inquiry resolution (not payroll processing, but understanding payroll/timekeeping logic).
- Experience with ServiceNow or other case management systems.
- Proficiency in Microsoft Outlook, Teams, and Excel .
- Strong attention to detail, critical thinking, and problem-solving skills.
- Spanish language skills highly preferred.
- Bachelor’s degree required.