Finish Line Car Wash
Overview
As a General Manager at Mammoth Holdings, you’ll oversee operations at a site level, manage team performance, maintain our top-of-the-line car washes, and deliver a stellar customer experience. Responsibilities
Lead operations in a high-volume, customer-focused service environment. Drive sales initiatives and coach teams to promote superb customer service. Optimize team performance and develop team members to achieve their best. Engage in sales and marketing strategies to drive customer growth and improve online reputation. Adapt quickly to changing business needs, including flexing labor during peak times and ensuring the team is prepared for success. Lead cross-functional teams (including contracted services and technical support) to work toward operational goals. Manage site supplies, procurement, and maintain high standards for site condition. Empower team members and foster an autonomous working culture. Represent the company in local outreach and marketing efforts. Maintain a high standard of customer service and build cohesive teams. Qualifications / You could be a fit if you…
Have a proven ability to lead operations, preferably in a high-volume, customer-focused service environment. Share our commitment to a sales-driven culture and have previously led and trained teams to promote sales initiatives through superb customer service. Have a talent for optimizing team performance, coaching and developing team members to achieve their best. Understand how to engage in sales and marketing strategies to drive customer growth and improve a site's online reputation. Are skilled at adapting quickly to changing business needs, including flexing labor during peak times and ensuring the team is always prepared for success. Have excellent communication skills and can lead cross-functional teams (including contracted services and technical support) to work collaboratively toward operational goals. Are experienced in managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high standards for site condition. Have a leadership philosophy that emphasizes empowering team members, rather than micromanaging responsibilities. Are passionate about community engagement and representing the company in local outreach and marketing efforts. Are driven to maintain a high standard of customer service and have a track record of building and leading strong, cohesive teams. Nice to have / Last month you might have
Collaborated with your team to ensure supplies and parts were properly managed and replenished. Flexed labor schedules dynamically to accommodate periods of high demand, optimizing site performance. Worked closely with technical support teams to address and resolve operational challenges. Played a key role in recruiting new team members, ensuring the site was fully staffed with top talent. Led initiatives to improve the site's online reputation by encouraging positive Google reviews and engaging with customers. Represented the company at local events, fostering community relationships and driving brand awareness. Managed and resolved damage claims, ensuring swift and fair resolutions. Implemented targeted sales and marketing strategies, increasing local customer traffic and growing membership. Maintained a site that was consistently in “show-ready” condition, ensuring every customer’s experience was exceptional. Location and hours: This is a full-time role, reporting directly to the Director of Operations. The hours may vary based on operational needs and will require flexibility to accommodate peak business times. We value diverse backgrounds and encourage applications even if you’re not a 100% match. If you’re eager to learn and grow with us, we’d love to hear from you!
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As a General Manager at Mammoth Holdings, you’ll oversee operations at a site level, manage team performance, maintain our top-of-the-line car washes, and deliver a stellar customer experience. Responsibilities
Lead operations in a high-volume, customer-focused service environment. Drive sales initiatives and coach teams to promote superb customer service. Optimize team performance and develop team members to achieve their best. Engage in sales and marketing strategies to drive customer growth and improve online reputation. Adapt quickly to changing business needs, including flexing labor during peak times and ensuring the team is prepared for success. Lead cross-functional teams (including contracted services and technical support) to work toward operational goals. Manage site supplies, procurement, and maintain high standards for site condition. Empower team members and foster an autonomous working culture. Represent the company in local outreach and marketing efforts. Maintain a high standard of customer service and build cohesive teams. Qualifications / You could be a fit if you…
Have a proven ability to lead operations, preferably in a high-volume, customer-focused service environment. Share our commitment to a sales-driven culture and have previously led and trained teams to promote sales initiatives through superb customer service. Have a talent for optimizing team performance, coaching and developing team members to achieve their best. Understand how to engage in sales and marketing strategies to drive customer growth and improve a site's online reputation. Are skilled at adapting quickly to changing business needs, including flexing labor during peak times and ensuring the team is always prepared for success. Have excellent communication skills and can lead cross-functional teams (including contracted services and technical support) to work collaboratively toward operational goals. Are experienced in managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high standards for site condition. Have a leadership philosophy that emphasizes empowering team members, rather than micromanaging responsibilities. Are passionate about community engagement and representing the company in local outreach and marketing efforts. Are driven to maintain a high standard of customer service and have a track record of building and leading strong, cohesive teams. Nice to have / Last month you might have
Collaborated with your team to ensure supplies and parts were properly managed and replenished. Flexed labor schedules dynamically to accommodate periods of high demand, optimizing site performance. Worked closely with technical support teams to address and resolve operational challenges. Played a key role in recruiting new team members, ensuring the site was fully staffed with top talent. Led initiatives to improve the site's online reputation by encouraging positive Google reviews and engaging with customers. Represented the company at local events, fostering community relationships and driving brand awareness. Managed and resolved damage claims, ensuring swift and fair resolutions. Implemented targeted sales and marketing strategies, increasing local customer traffic and growing membership. Maintained a site that was consistently in “show-ready” condition, ensuring every customer’s experience was exceptional. Location and hours: This is a full-time role, reporting directly to the Director of Operations. The hours may vary based on operational needs and will require flexibility to accommodate peak business times. We value diverse backgrounds and encourage applications even if you’re not a 100% match. If you’re eager to learn and grow with us, we’d love to hear from you!
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