Mammoth Holdings
Overview
As a General Manager, you’ll get an opportunity to build and develop the teams that we're known for at Mammoth Holdings. You’ll oversee operations at a site level, ensuring everything runs smoothly, from managing team performance, maintaining our top-of-the-line car washes, and delivering a stellar customer experience. Responsibilities
Lead site operations in a high-volume, customer-focused environment. Collaborate with the regional Director of Operations to implement local sales strategies (through design and training) and optimize site performance. Ensure the team delivers on our commitment to quality service and maintains high standards for site condition. Engage in sales and marketing strategies to drive customer growth and improve a site’s online reputation. Adapt quickly to changing business needs, including flexing labor during peak times and preparing the team for success. Lead cross-functional teams (including contracted services and technical support) to achieve operational goals. Manage and resolve damage claims, procure site supplies, and maintain a well-run, show-ready site. Empower team members with a leadership style that emphasizes development and accountability while fostering community engagement and brand representation. Qualifications / You Could Be a Fit If
Have a proven ability to lead operations, preferably in a high-volume, customer-focused service environment. Share a commitment to a sales-driven culture and have led and trained teams to promote sales initiatives through superb customer service. Have talent for optimizing team performance, coaching and developing team members to achieve their best. Understand how to engage in sales and marketing strategies to drive customer growth and improve the site’s online reputation. Are skilled at adapting quickly to changing business needs and flexing labor during peak times. Have excellent communication skills and can lead cross-functional teams (including contracted services and technical support) to meet goals. Are experienced in managing and resolving damage claims, procuring site supplies, and maintaining high site standards. Have a leadership philosophy of empowering team members. Are passionate about community engagement and representing the company in local outreach and marketing efforts. Are driven to maintain a high standard of customer service and have a track record of building and leading strong, cohesive teams. IF YOU WERE HERE LAST MONTH
Collaborated with your team to ensure supplies and parts were properly managed and replenished. Flexed labor schedules dynamically to accommodate periods of high demand, optimizing site performance. Worked closely with technical support teams to address and resolve operational challenges. Played a key role in recruiting new team members and ensuring the site was fully staffed with top talent. Led initiatives to improve the site’s online reputation by encouraging positive Google reviews and engaging with customers. Represented the company at local events, fostering community relationships and driving brand awareness. Managed and resolved damage claims, ensuring swift and fair resolutions. Implemented targeted sales and marketing strategies, increasing local customer traffic and growing membership. Maintained a site that was consistently in “show-ready” condition, ensuring every customer’s experience was exceptional. Even if you’re missing some of the requirements or aren’t sure you’re fully qualified, you should apply. We value diverse backgrounds and well-rounded experiences; that’s what makes our company shine. If you’re eager to learn and grow with us, we’d love to hear from you! Location and Hours
This is a full-time role, reporting directly to the Director of Operations. Hours may vary based on operational needs and will require flexibility to accommodate peak business times. Salary : $52,000-$65,000 Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Retail
#J-18808-Ljbffr
As a General Manager, you’ll get an opportunity to build and develop the teams that we're known for at Mammoth Holdings. You’ll oversee operations at a site level, ensuring everything runs smoothly, from managing team performance, maintaining our top-of-the-line car washes, and delivering a stellar customer experience. Responsibilities
Lead site operations in a high-volume, customer-focused environment. Collaborate with the regional Director of Operations to implement local sales strategies (through design and training) and optimize site performance. Ensure the team delivers on our commitment to quality service and maintains high standards for site condition. Engage in sales and marketing strategies to drive customer growth and improve a site’s online reputation. Adapt quickly to changing business needs, including flexing labor during peak times and preparing the team for success. Lead cross-functional teams (including contracted services and technical support) to achieve operational goals. Manage and resolve damage claims, procure site supplies, and maintain a well-run, show-ready site. Empower team members with a leadership style that emphasizes development and accountability while fostering community engagement and brand representation. Qualifications / You Could Be a Fit If
Have a proven ability to lead operations, preferably in a high-volume, customer-focused service environment. Share a commitment to a sales-driven culture and have led and trained teams to promote sales initiatives through superb customer service. Have talent for optimizing team performance, coaching and developing team members to achieve their best. Understand how to engage in sales and marketing strategies to drive customer growth and improve the site’s online reputation. Are skilled at adapting quickly to changing business needs and flexing labor during peak times. Have excellent communication skills and can lead cross-functional teams (including contracted services and technical support) to meet goals. Are experienced in managing and resolving damage claims, procuring site supplies, and maintaining high site standards. Have a leadership philosophy of empowering team members. Are passionate about community engagement and representing the company in local outreach and marketing efforts. Are driven to maintain a high standard of customer service and have a track record of building and leading strong, cohesive teams. IF YOU WERE HERE LAST MONTH
Collaborated with your team to ensure supplies and parts were properly managed and replenished. Flexed labor schedules dynamically to accommodate periods of high demand, optimizing site performance. Worked closely with technical support teams to address and resolve operational challenges. Played a key role in recruiting new team members and ensuring the site was fully staffed with top talent. Led initiatives to improve the site’s online reputation by encouraging positive Google reviews and engaging with customers. Represented the company at local events, fostering community relationships and driving brand awareness. Managed and resolved damage claims, ensuring swift and fair resolutions. Implemented targeted sales and marketing strategies, increasing local customer traffic and growing membership. Maintained a site that was consistently in “show-ready” condition, ensuring every customer’s experience was exceptional. Even if you’re missing some of the requirements or aren’t sure you’re fully qualified, you should apply. We value diverse backgrounds and well-rounded experiences; that’s what makes our company shine. If you’re eager to learn and grow with us, we’d love to hear from you! Location and Hours
This is a full-time role, reporting directly to the Director of Operations. Hours may vary based on operational needs and will require flexibility to accommodate peak business times. Salary : $52,000-$65,000 Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Retail
#J-18808-Ljbffr