Mammoth Holdings
Overview
As a General Manager, you’ll lead operations at a site level, building and developing the teams Mammoth Holdings is known for. You’ll oversee performance, maintain our car wash operations, and deliver a stellar customer experience. Responsibilities
Oversee operations at a site level, ensuring smooth daily performance. Manage team performance and development to drive growth and strong customer service. Maintain high standards for site condition and ensure top-of-the-line car wash operations. Collaborate with the Regional Director of Operations to implement local sales strategies and training. Lead a site, coordinate with multiple teams, and drive the success of a growing company in a leadership role. Engage in sales and marketing strategies to drive customer growth and improve the site’s online reputation. Adapt quickly to changing business needs, including labor adjustments during peak times. Lead cross-functional teams (including contracted services and technical support) to achieve operational goals. Manage and resolve damage claims, procure site supplies, and maintain high site standards. Empower team members through a leadership approach that avoids micromanagement. Represent the company in community outreach and local marketing efforts. Maintain a high standard of customer service and build cohesive, high-performing teams. Knowledgeable about keeping the site show-ready and delivering exceptional customer experiences. Qualifications / What could make you a good fit
Proven ability to lead operations in a high-volume, customer-focused service environment. Experience leading and training teams to promote sales initiatives through superb customer service. Talent for optimizing team performance and coaching team members to reach their best. Understanding of engaging in sales and marketing strategies to drive customer growth and improve the site’s online reputation. Ability to adapt quickly to changing business needs and flex labor during peak times. Excellent communication skills; ability to lead cross-functional teams (including contracted services and technical support). Experience managing and resolving damage claims and procuring site supplies while maintaining high standards. Leadership philosophy focused on empowering team members. Passion for community engagement and representing the company in local outreach and marketing efforts. Demonstrated track record of building and leading strong, cohesive teams and maintaining high customer service standards. Experience highlights (If applicable)
Collaborated with teams to manage supplies and replenishment. Flexed labor schedules to meet high-demand periods and optimize site performance. Worked with technical support to address operational challenges. Participated in recruiting top talent to ensure full staffing. Led initiatives to improve the site’s online reputation through positive customer engagement. Represented the company at local events to foster community relationships and brand awareness. Managed and resolved damage claims, ensuring fair resolutions. Implemented targeted sales and marketing strategies to increase local traffic and membership. Maintained a site in show-ready condition to deliver exceptional customer experiences. Location and hours
This is a full-time role, reporting to the Director of Operations. Hours vary based on operational needs and may require flexibility for peak business times.
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As a General Manager, you’ll lead operations at a site level, building and developing the teams Mammoth Holdings is known for. You’ll oversee performance, maintain our car wash operations, and deliver a stellar customer experience. Responsibilities
Oversee operations at a site level, ensuring smooth daily performance. Manage team performance and development to drive growth and strong customer service. Maintain high standards for site condition and ensure top-of-the-line car wash operations. Collaborate with the Regional Director of Operations to implement local sales strategies and training. Lead a site, coordinate with multiple teams, and drive the success of a growing company in a leadership role. Engage in sales and marketing strategies to drive customer growth and improve the site’s online reputation. Adapt quickly to changing business needs, including labor adjustments during peak times. Lead cross-functional teams (including contracted services and technical support) to achieve operational goals. Manage and resolve damage claims, procure site supplies, and maintain high site standards. Empower team members through a leadership approach that avoids micromanagement. Represent the company in community outreach and local marketing efforts. Maintain a high standard of customer service and build cohesive, high-performing teams. Knowledgeable about keeping the site show-ready and delivering exceptional customer experiences. Qualifications / What could make you a good fit
Proven ability to lead operations in a high-volume, customer-focused service environment. Experience leading and training teams to promote sales initiatives through superb customer service. Talent for optimizing team performance and coaching team members to reach their best. Understanding of engaging in sales and marketing strategies to drive customer growth and improve the site’s online reputation. Ability to adapt quickly to changing business needs and flex labor during peak times. Excellent communication skills; ability to lead cross-functional teams (including contracted services and technical support). Experience managing and resolving damage claims and procuring site supplies while maintaining high standards. Leadership philosophy focused on empowering team members. Passion for community engagement and representing the company in local outreach and marketing efforts. Demonstrated track record of building and leading strong, cohesive teams and maintaining high customer service standards. Experience highlights (If applicable)
Collaborated with teams to manage supplies and replenishment. Flexed labor schedules to meet high-demand periods and optimize site performance. Worked with technical support to address operational challenges. Participated in recruiting top talent to ensure full staffing. Led initiatives to improve the site’s online reputation through positive customer engagement. Represented the company at local events to foster community relationships and brand awareness. Managed and resolved damage claims, ensuring fair resolutions. Implemented targeted sales and marketing strategies to increase local traffic and membership. Maintained a site in show-ready condition to deliver exceptional customer experiences. Location and hours
This is a full-time role, reporting to the Director of Operations. Hours vary based on operational needs and may require flexibility for peak business times.
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