Tapestry, Inc.
Assistant Store Manager I
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Responsibilities: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales Productivity Management: holds the management team accountable for personal productivity and management contribution Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics Acts as brand ambassador in the market/mall to drive loyalty and business Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed Develop team to build long-term relationships with customers to drive business Takes initiative; has a high level of ownership and accountability for results of self and others Operations: Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager Resolves performance problems using appropriate communication, coaching and counseling techniques Adheres to all retail policies and procedures including POS and Operations Leverages / understands Coach’s tools and technology to support Service and Operations of store Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench Requirements: 1 to 3 years of previous management experience in a luxury retail service environment preferable High school diploma or equivalent; college degree preferred Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook) Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.) Physical Requirements: Ability to execute at a fast pace Ability to communicate effectively with customers and team Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Responsibilities: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales Productivity Management: holds the management team accountable for personal productivity and management contribution Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics Acts as brand ambassador in the market/mall to drive loyalty and business Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed Develop team to build long-term relationships with customers to drive business Takes initiative; has a high level of ownership and accountability for results of self and others Operations: Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager Resolves performance problems using appropriate communication, coaching and counseling techniques Adheres to all retail policies and procedures including POS and Operations Leverages / understands Coach’s tools and technology to support Service and Operations of store Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench Requirements: 1 to 3 years of previous management experience in a luxury retail service environment preferable High school diploma or equivalent; college degree preferred Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook) Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.) Physical Requirements: Ability to execute at a fast pace Ability to communicate effectively with customers and team Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations.
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