Dental Office Assistant Job at Heartland Dental in Cape Coral

Overview

Pine Island Road Dental Care in Cape Coral, FL is looking for a full-time Dental Front Office-Business Assistant. We are a goal-oriented team focused on great patient care and supporting one another. The candidate should have medical or dental front office experience; bilingual (English/Spanish) is a plus. Work schedule: Monday through Friday, 7:30 am–5:00 pm. Candidates must be able to work this schedule.

Responsibilities

• Greet and welcome patients to create a positive first impression
• Manage front office duties: answer phones, check office mail and email, and communicate with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers
• File patient insurance claims and follow up on outstanding claims, verify benefits, and explain coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential

About Heartland Dental and the Role

Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support to thousands of doctors across numerous states. Each Heartland Dental supported office is unique to its community and patients. Supported doctors maintain clinical autonomy and share a goal of delivering high-quality care and experiences.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front-loaded education and training to help you develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience and potential for growth
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• Ability to handle PHI with proper safeguards; HIPAA training is required

Preferred Experience

• Bilingual – English and Spanish
• 1+ years in a dental or medical setting
• 1+ years of insurance billing and accounts receivable
• Experience with Dentrix or other dental software

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation
• Prolonged sitting and computer work
• Must be able to lift up to 15 pounds
• Occasional virtual or in-person training sessions
• TB test is required for all new hires in dental office positions (not applicable in FL & TN)

Equal Opportunity

Heartland Dental is committed to equal opportunity in employment. We provide protections of federal, state, and local laws to all applicants and employees.