Dental Office Assistant Job at Heartland Dental in Lakeland

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Overview

Highland City Dental Care – Lakeland FL is seeking a Business Assistant to join our team. Work Schedule – Monday through Friday, 7:30am–5pm, with no weekends. Address: 5170 Dave Robbins Way, Lakeland FL 33812. Candidate needs to have dental front desk experience.

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who support the business and clinical needs of each supported dental office and foster a strong team-building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. You’ll be supported by a collaborative team focused on delivering the best patient care.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024, based on a nationwide study of 1.5 million large and mid-sized companies, with a 5-star rating for both awards.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression
• Manage front office duties, including answering phones, handling office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front-loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience with growth potential
• Access to on-demand Daily Pay

About Highland City Dental Care - Lakeland FL

Highland City Dental Care – Lakeland FL is part of Heartland Dental, with a focus on community and patient-centered care. Join a team that values collaboration and growth.

• Join a 10-person team that thrives on collaboration, communication, and community
• You will be joining a growing company that cares about its staff

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training will be required; must protect PHI and maintain data safeguards

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation; accommodations may be made as needed
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds occasionally
• Availability to attend virtual or in-person training sessions periodically
• A tuberculosis (TB) test is required for all new hires in dental office positions (Not applicable in FL & TN)

Who is Heartland Dental?

Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Supported doctors lead their practices with clinical autonomy. We are committed to protecting equal opportunity in employment for all individuals.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

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