Sheppard AFB (DAF) is hiring: IT SPECIALIST (NETWORK SERVICES/CUSTOMER SUPPORT)

Overview

Summary

Click on “Learn more about this agency” button below to view Eligibilities being considered and other IMPORTANT information.

The primary purpose of this position is: To serve as an Information Technology (IT) specialist responsible for base level administration, operation, and maintenance of the installation’s computer network and for providing technical assistance, training, and support to management and customers.

Duties

• Administers the base local area network (LAN) and wide area network (WAN).
• Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.
• Provides customer technical assistance and support.
• Conducts feasibility studies to identify and analyze network failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of network hardware and software.
• Serves as Contracting Officer’s Representative (COR)/Quality Assurance Evaluator (QAE) for the 82d Communications Squadron.

Requirements

Conditions of employment

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• This posn is subject to provisions of the DoD Priority Placement Program
• Disclosure of Political Appointments
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
• Must be able to obtain and maintain the appropriate security clearance.
• Work may occasionally require travel away from the normal duty station on military or commercial aircraft.
• Overtime and/or emergency overtime may be required. Position is considered a Mission Essential (ME) position performing a Mission Critical Function (MCF) which must continue uninterrupted after the occurrence of an emergency and continued through full resumption of all functions. IAW, DoDI 3020-42, Defense Continuity Programs.
• Incumbent must be eligible for a Secret security clearance (SAR 7) as required by duty location
• Incumbent is required to obtain (within 6-months of hire) or maintain an existing IAQ DOD 8570.01M, Federal Information Security Management Act of 2002, and obtain Special Experience Identifier (SEI) 264, Information Assurance Technical Level II, (Security +) IAW current AF directives.
• Recall to duty may be a requirement of this position.
• Only open to current Air Force civilian employees within the AETC Command.

Qualifications

In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Information Technology (IT) Management Series 2210 (Alternative A). Click here for the occupational requirements for this position.

SPECIALIZED EXPERIENCE: Applicants must have IT-related experience demonstrating each of the following four competencies: Attention to Detail, Customer Service, Oral Communication, Problem Solving AND have at least one (1) year of specialized experience at the next lower grade GS-9 or equivalent in other pay systems. Examples of specialized experience includes: Applying IT network systems design principles, methodologies, and approaches used in planning, developing, testing, installing, operating, administering, and maintaining network services that support functional requirements; Utilizing the organization’s network architecture, topology, and protocols to plan, design, develop, and integrate network systems consistent with existing or planned network infrastructures; Utilizing customer support concepts/methods, installed applications, operating/network systems, protocols, and equipment to assist management in determining requirements and resolving problems; and Implementing customer support techniques/principles to review, validate, and standardize problem resolutions for inclusion in problem resolution databases.

OR
EDUCATION: successfully completed a Ph.D. or equivalent Doctoral degree OR 3 full years of progressively higher level graduate education leading to such a Ph.D. or equivalent Doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS)

FEDERAL TIG REQUIREMENT: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-9 level is required to meet the time-in-grade requirements for the GS-11 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

KSAs: Your qualifications will be evaluated on the basis of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge of a full range of network systems (LAN/WAN) design principles, methodologies, and approaches used in developing, testing, installing, operating, managing, and maintaining network services that support functional requirements.
2. Knowledge of the network architecture, topology, and protocols typically found at base and lower-level organizations.
3. Knowledge of configuration management concepts and practices to develop and implement plans for LANs and WANs.
4. Knowledge of customer support principles sufficient to receive, respond to, and ensure complete resolution of problems.
5. Knowledge of network customer use and systems maintenance sufficient to give needed guidance or training to customers and workgroup managers to prevent problem recurrences.
6. Ability to communicate factual and procedural information clearly, both orally and in writing

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Education and other information

Other information: For more details, see the original job description text.

How to Apply

The complete Application Package must be submitted by 11:59 PM (ET) on 10/06/2025

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12805774

To begin the process, click the Apply Online button to create an account or log in to your USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process.

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume. If you submit more than one resume, only the most recent will be reviewed. The “most recent” is considered the resume with the latest timestamp.

• Resumes may not exceed two pages. The two-page resume ensures the most relevant experience is reviewed and considered. Resumes exceeding two pages will be removed from consideration.
• For qualification determination your resume must contain hours worked per week and dates of employment. If not, your application may be marked as insufficient.
• Do NOT include photographs or personal information on your resume.
• Your name, first and last, MUST be included on your resume.

1. A complete Application Questionnaire
2. Additional Required Documents (see Required Documents section). Ensure all submitted documents contain your full name.
3. Help recruiters find you. Make your resume and profile searchable.

PLEASE NOTE: It is the applicant’s responsibility to verify that information entered and uploaded is received by the closing date. You can access your USAJOBS account to verify processing. Uploaded documents may take up to one hour to clear the virus scan.

Human Resources WILL NOT modify or change any answers submitted by an applicant.

Agency contact information

Total Force Service Center

Phone: 1-800-525-0102

Email: DO.NOT.EMAIL@CALL.ONLY

Address: Sheppard AFB, 426 5th Avenue, Sheppard AFB, TX 76311, US

Next steps

Once your application package is received an acknowledgement email will be sent. If you provided an email address, you will receive an acknowledgment. Your package will be used to determine eligibility and qualifications. If ineligible or not qualified, you will not receive further consideration.

To check status, log into your USAJOBS account and view My Applications.

If you do not provide an email address, you are responsible for checking status updates in USAJOBS. Hard copy notifications will not be sent.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Guidance includes Criminal history inquiries, Equal Employment Opportunity (EEO) Policy, Financial suitability, New employee probationary period, Privacy Act, Reasonable accommodation policy, Selective Service, Signature and false statements, Social security number request.