H&M
H&M Store Manager - Stoneridge Pleasonton CA
H&M, Pleasanton, California, United States, 94566
H&M Store Manager - Stoneridge Pleasanton CA
Location: United States, California, Pleasanton
Compensation information: see below. Benefits include paid time off, 401(k), retirement plan, and employee discount.
Overview About the Role: As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You lead the full store team to excel, create an inclusive culture that promotes collaboration and entrepreneurial spirit, and are responsible and aware of the store’s strengths, opportunities, and competitors. You analyze and follow up on sales, creating plans to optimize results and profits.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Customer Sales & Profit
Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
Represent yourself and the H&M brand positively during all customer interactions
Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products
Promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Schedule to budgeted hours in line with sales budget and commercial activities
Ensure routines in fitting room and checkout, including transactions, returns and exchanges
Identify commercial opportunities, maintain competitor awareness, and act on opportunities
Manage store maintenance in a cost-efficient way
Ensure all admin routines for both people and operations are handled correctly
Fashion & Trend Awareness
Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
Ensure your team provides product and fashion knowledge during customer interactions
Have a good understanding of the local area, customers, competition, and fashion trends
Team & Development
Talent and performance management in your store — recruiting, onboarding, upskilling, and developing your team
Complete performance evaluations and succession planning to support business needs & team
Retain and share knowledge and skills with your team
Collaborate with Area team and store leadership team including VMs
Ensure excellent communication & professionalism
Responsible for team planning & scheduling
Regular communication to store colleagues to inform, motivate and inspire
Ensure all procedures, routines, security, and legal requirements in all store areas are followed
Participate in onboarding & introduction processes, trainings and courses relevant for role & future development
Retail Operations / Visual & Commercial Execution
Ensure a clean and tidy sales floor and back of house
Ensure high fashion quality, visual and commercial product presentation, with garment care
Ensure good stock levels and input on allocation
Responsible for daily opening & closing of store routines and processes
Ensure the full garment cycle from delivery to presentation and fitting room routines
Maintain in-store OMNI Services & tools (Instore Care App, Click & Collect, Smart Store, etc.)
Manage price signs to ensure strong price perception in-store
Update & maintain BOH areas for all colleagues (key information, health & safety, tidiness)
Qualifications
Strong leadership with the ability to take responsibility for others
Confident in coaching & development; ambitious, effective communicator, analytical with numbers
Relevant experience in a leadership position applicable to the role
Retail management and retail operations experience
Experience collaborating closely with a team
Why You\'ll Love Working at H&M
Diversity and inclusion values across race, ethnicity, gender, age, religion, sexual orientation, and disability
Values-driven organization guided by seven core values
Access to Colleague Resource Groups (CRGs) for community and networking
Inclusive environment where you\'re encouraged to be yourself
Opportunities within a large global talent community for growth
Comprehensive benefits including health insurance, wellbeing programs, retirement plan, paid leave, and community day
Employee discount at H&M, Other Stories, COS, and more
Compensation & Other Information Compensation: expected base salary range is $68,343 - $79,620
EEOC Code: OFM
Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations)
This job posting summarizes the most critical responsibilities and requirements of the job. Additional duties may be assigned at the company\'s discretion.
H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application process, please contact us.
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Compensation information: see below. Benefits include paid time off, 401(k), retirement plan, and employee discount.
Overview About the Role: As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You lead the full store team to excel, create an inclusive culture that promotes collaboration and entrepreneurial spirit, and are responsible and aware of the store’s strengths, opportunities, and competitors. You analyze and follow up on sales, creating plans to optimize results and profits.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Customer Sales & Profit
Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
Represent yourself and the H&M brand positively during all customer interactions
Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products
Promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Schedule to budgeted hours in line with sales budget and commercial activities
Ensure routines in fitting room and checkout, including transactions, returns and exchanges
Identify commercial opportunities, maintain competitor awareness, and act on opportunities
Manage store maintenance in a cost-efficient way
Ensure all admin routines for both people and operations are handled correctly
Fashion & Trend Awareness
Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
Ensure your team provides product and fashion knowledge during customer interactions
Have a good understanding of the local area, customers, competition, and fashion trends
Team & Development
Talent and performance management in your store — recruiting, onboarding, upskilling, and developing your team
Complete performance evaluations and succession planning to support business needs & team
Retain and share knowledge and skills with your team
Collaborate with Area team and store leadership team including VMs
Ensure excellent communication & professionalism
Responsible for team planning & scheduling
Regular communication to store colleagues to inform, motivate and inspire
Ensure all procedures, routines, security, and legal requirements in all store areas are followed
Participate in onboarding & introduction processes, trainings and courses relevant for role & future development
Retail Operations / Visual & Commercial Execution
Ensure a clean and tidy sales floor and back of house
Ensure high fashion quality, visual and commercial product presentation, with garment care
Ensure good stock levels and input on allocation
Responsible for daily opening & closing of store routines and processes
Ensure the full garment cycle from delivery to presentation and fitting room routines
Maintain in-store OMNI Services & tools (Instore Care App, Click & Collect, Smart Store, etc.)
Manage price signs to ensure strong price perception in-store
Update & maintain BOH areas for all colleagues (key information, health & safety, tidiness)
Qualifications
Strong leadership with the ability to take responsibility for others
Confident in coaching & development; ambitious, effective communicator, analytical with numbers
Relevant experience in a leadership position applicable to the role
Retail management and retail operations experience
Experience collaborating closely with a team
Why You\'ll Love Working at H&M
Diversity and inclusion values across race, ethnicity, gender, age, religion, sexual orientation, and disability
Values-driven organization guided by seven core values
Access to Colleague Resource Groups (CRGs) for community and networking
Inclusive environment where you\'re encouraged to be yourself
Opportunities within a large global talent community for growth
Comprehensive benefits including health insurance, wellbeing programs, retirement plan, paid leave, and community day
Employee discount at H&M, Other Stories, COS, and more
Compensation & Other Information Compensation: expected base salary range is $68,343 - $79,620
EEOC Code: OFM
Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations)
This job posting summarizes the most critical responsibilities and requirements of the job. Additional duties may be assigned at the company\'s discretion.
H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application process, please contact us.
#J-18808-Ljbffr