EY
Technology Consulting - Managed Services - Digital Engineering Operations Servic
EY, Chicago, Illinois, United States, 60290
Overview
Technology Consulting - Managed Services - Digital Engineering Operations Services - Senior Manager at EY. Location: Anywhere in Country. EY’s Technology Operations Managed Services team (Tech Ops) works with some of the world’s largest companies. The solution is being built to encompass application managed services, digital solutions including custom development and bespoke solutions, with a focus on large, complex managed service deals. The team aims to build the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to maintain EY’s market position. Your role
As a Senior Manager in EY’s Digital Engineering Operations Services practice, you will lead the delivery, transformation, and optimization of digital engineering services across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY’s quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, and agile delivery models. Your Key Responsibilities
Lead end-to-end delivery of digital engineering operations services across multiple client engagements. Manage client relationships and ensure high levels of satisfaction and service quality. Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives. Collaborate with cross-functional teams to align engineering services with business goals. Oversee service level agreements (SLAs), performance metrics, and governance frameworks. Mentor and develop team members, fostering a culture of innovation and accountability. Support business development efforts including proposals, presentations, and client workshops. Ensure compliance with EY’s risk management and security standards. Qualifications
Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred. 15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role. Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures. Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes. Excellent communication, leadership, and stakeholder management skills. Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus. What We Offer
Comprehensive compensation and benefits package with base salary ranges: US-wide $151,500 to $346,000; NY Metro/Washington State/California ranges $181,800 to $393,200. Salaries are determined by education, experience, knowledge, skills, and geography. Total Rewards include medical and dental coverage, pension and 401(k), and paid time off options. Hybrid work model with expectation to work in person 40-60% of the time on client engagements. Flexible vacation policy and designated EY holidays, with accommodations for personal and family needs. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, please review additional information. EY is an equal employment opportunity employer and prohibits discrimination. EY is committed to reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. If you need an accommodation during the application process, please contact EY’s Talent Shared Services. EY | Building a better working world. Enabled by data, AI, and advanced technology, EY helps clients shape the future with confidence.
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Technology Consulting - Managed Services - Digital Engineering Operations Services - Senior Manager at EY. Location: Anywhere in Country. EY’s Technology Operations Managed Services team (Tech Ops) works with some of the world’s largest companies. The solution is being built to encompass application managed services, digital solutions including custom development and bespoke solutions, with a focus on large, complex managed service deals. The team aims to build the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to maintain EY’s market position. Your role
As a Senior Manager in EY’s Digital Engineering Operations Services practice, you will lead the delivery, transformation, and optimization of digital engineering services across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY’s quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, and agile delivery models. Your Key Responsibilities
Lead end-to-end delivery of digital engineering operations services across multiple client engagements. Manage client relationships and ensure high levels of satisfaction and service quality. Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives. Collaborate with cross-functional teams to align engineering services with business goals. Oversee service level agreements (SLAs), performance metrics, and governance frameworks. Mentor and develop team members, fostering a culture of innovation and accountability. Support business development efforts including proposals, presentations, and client workshops. Ensure compliance with EY’s risk management and security standards. Qualifications
Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred. 15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role. Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures. Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes. Excellent communication, leadership, and stakeholder management skills. Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus. What We Offer
Comprehensive compensation and benefits package with base salary ranges: US-wide $151,500 to $346,000; NY Metro/Washington State/California ranges $181,800 to $393,200. Salaries are determined by education, experience, knowledge, skills, and geography. Total Rewards include medical and dental coverage, pension and 401(k), and paid time off options. Hybrid work model with expectation to work in person 40-60% of the time on client engagements. Flexible vacation policy and designated EY holidays, with accommodations for personal and family needs. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, please review additional information. EY is an equal employment opportunity employer and prohibits discrimination. EY is committed to reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. If you need an accommodation during the application process, please contact EY’s Talent Shared Services. EY | Building a better working world. Enabled by data, AI, and advanced technology, EY helps clients shape the future with confidence.
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