Hilton Grand Vacations is hiring: Housekeeping Dispatcher in Orlando

Overview

Join to apply for the Housekeeping Dispatcher role at Hilton Grand Vacations in Orlando, FL. We are seeking team members who are passionate about building lasting vacation memories for owners/guests at The Fountains Resort in Orlando, FL. This is an opportunity to be part of a fun, encouraging culture with top notch training and benefits.

What will I be doing?

As a Housekeeping Dispatcher for the following tasks:

• Assists management with daily job assignments for all team members.
• Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members.
• Answers departmental multi-line phones.
• Dispatches all guest requests to the units.
• Maintains room status and other pertinent information in computer system.
• Coordinates with front desk any discrepancies in room status.
• Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.
• Assists with departmental inventories, and scheduling shifts for team members.
• Dispatching and supervising guest services calls through paging and computer systems.
• Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.
• Supervise late checkouts, VIP, Outstanding, special request arrivals.
• Occasionally lift boxes of approximately 25lbs.
• Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this position.

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
• Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
• Basic digital literacy
• Related experience

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• High school/GED
• 2+ years of related experience
• Excellent computer skills

Benefits and Diversity

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. Our full-time Team Members receive a fantastic benefits package that includes medical, dental and vision insurance, 401K plan, Paid Time Off (PTO), and outstanding travel benefits. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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