Franchise World Headquarters, LLC
Overview
We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe. Region: Miami, FL Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there. Why Join Us? At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we\'ve always embraced change and the path ahead. And today, we\'re making better living way easier. Our purpose is about more than the food we serve in our restaurants. It\'s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey. About the Role: We have an exciting opportunity to support our Technology team as a Senior Business Systems Analyst based in Miami, FL. The Senior Business Systems Analyst is responsible for business analysis, system analysis, and process improvement. Senior Business Systems Analysts are respected for their subject matter expertise in one or more areas. The Senior Business Systems Analyst has exposure to multiple industries and technologies and are practitioners in one or more domains / technologies. This individual will be expected to think strategically and to lead a workstream independently. A majority of their activities will be delivery focused. If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment. Responsibilities
Collaborate with stakeholders to gather, analyze, and document detailed business, system, and product requirements. Present findings, recommendations, and business insights in a clear and actionable manner to both technical and non-technical audiences, leveraging communication skills to influence, align, and drive decision-making. Identify gaps in requirements and follow up with stakeholders to resolve gaps, communicating requirements clearly using formats such as product features, user stories, UX/UI flows, system/process diagrams, acceptance criteria, and functional requirements. Develop and maintain artifacts such as context diagrams, business requirements, and business cases to support delivery across the SDLC. Work with internal and external customers and stakeholders, including third parties, to gather requirements and define software functionality throughout the release lifecycle; may work with development teams and vendor partners to deliver project objectives. Validate requirements and stories meet acceptance criteria and have appropriate acceptance tests; accept requirements only if they pass validations. Maintain a healthy, prioritized product backlog, ensuring stories are well-refined, estimated, and sprint-ready in alignment with Agile processes. Lead PI planning preparation by ensuring critical projects and work items are captured, prioritized, and ready for planning sessions. Become a subject matter expert in the Subway ecosystem and explain technical concepts in simple terms to business stakeholders. Align with Central PMO governance and support project managers in ensuring compliance with internal tools, processes, and delivery standards. Conduct current state assessments, evaluate results, and present findings clearly. Able to run small projects independently and backfill for PMs on larger projects as needed. Perform gap analyses to determine areas needing attention based on current versus future state. Contribute to Internal Consulting practice development initiatives such as training, intellectual capital development, benchmarking, training, and recruiting. Qualifications
Required: Bachelor's degree; Preferred: Advanced graduate degree (e.g., MS, MBA, PhD, etc.). SCRUM Product Owner Certification preferred. 5+ years' experience as a Senior Business Analyst or Product Owner/Management with at least 2 years in a Senior or Lead role. 8+ years' overall experience in Consulting, IT services, and other Technology / Engineering functions. Passion for working in the QSR / Retail CPG industry and staying current with technological trends. Understanding software development lifecycles (Agile, SCRUM, Waterfall, Iterative). Experience with offshore and onshore development teams in Agile/Scrum using tools (e.g., Azure DevOps, JIRA, TFS). Strong influential communication skills (verbal, written, and presentation) with the ability to influence in a matrixed organization. Exceptional consulting/management skills in a technical domain with the ability to juggle multiple initiatives and changing priorities. Ability to anticipate risks and devise solutions; comfortable with ambiguity and change. Market research skills and curiosity for new technology products and trends, with ability to explain business value and impact. Ability to liaise with disparate stakeholder groups and align them toward common goals. What we Offer
Insurance Plans (Medical/Life) 401K Competitive Bonus Mobility Allowance Tuition Reimbursement Company Holidays Volunteering time And Many More..... Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions. The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V
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We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe. Region: Miami, FL Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there. Why Join Us? At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we\'ve always embraced change and the path ahead. And today, we\'re making better living way easier. Our purpose is about more than the food we serve in our restaurants. It\'s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey. About the Role: We have an exciting opportunity to support our Technology team as a Senior Business Systems Analyst based in Miami, FL. The Senior Business Systems Analyst is responsible for business analysis, system analysis, and process improvement. Senior Business Systems Analysts are respected for their subject matter expertise in one or more areas. The Senior Business Systems Analyst has exposure to multiple industries and technologies and are practitioners in one or more domains / technologies. This individual will be expected to think strategically and to lead a workstream independently. A majority of their activities will be delivery focused. If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment. Responsibilities
Collaborate with stakeholders to gather, analyze, and document detailed business, system, and product requirements. Present findings, recommendations, and business insights in a clear and actionable manner to both technical and non-technical audiences, leveraging communication skills to influence, align, and drive decision-making. Identify gaps in requirements and follow up with stakeholders to resolve gaps, communicating requirements clearly using formats such as product features, user stories, UX/UI flows, system/process diagrams, acceptance criteria, and functional requirements. Develop and maintain artifacts such as context diagrams, business requirements, and business cases to support delivery across the SDLC. Work with internal and external customers and stakeholders, including third parties, to gather requirements and define software functionality throughout the release lifecycle; may work with development teams and vendor partners to deliver project objectives. Validate requirements and stories meet acceptance criteria and have appropriate acceptance tests; accept requirements only if they pass validations. Maintain a healthy, prioritized product backlog, ensuring stories are well-refined, estimated, and sprint-ready in alignment with Agile processes. Lead PI planning preparation by ensuring critical projects and work items are captured, prioritized, and ready for planning sessions. Become a subject matter expert in the Subway ecosystem and explain technical concepts in simple terms to business stakeholders. Align with Central PMO governance and support project managers in ensuring compliance with internal tools, processes, and delivery standards. Conduct current state assessments, evaluate results, and present findings clearly. Able to run small projects independently and backfill for PMs on larger projects as needed. Perform gap analyses to determine areas needing attention based on current versus future state. Contribute to Internal Consulting practice development initiatives such as training, intellectual capital development, benchmarking, training, and recruiting. Qualifications
Required: Bachelor's degree; Preferred: Advanced graduate degree (e.g., MS, MBA, PhD, etc.). SCRUM Product Owner Certification preferred. 5+ years' experience as a Senior Business Analyst or Product Owner/Management with at least 2 years in a Senior or Lead role. 8+ years' overall experience in Consulting, IT services, and other Technology / Engineering functions. Passion for working in the QSR / Retail CPG industry and staying current with technological trends. Understanding software development lifecycles (Agile, SCRUM, Waterfall, Iterative). Experience with offshore and onshore development teams in Agile/Scrum using tools (e.g., Azure DevOps, JIRA, TFS). Strong influential communication skills (verbal, written, and presentation) with the ability to influence in a matrixed organization. Exceptional consulting/management skills in a technical domain with the ability to juggle multiple initiatives and changing priorities. Ability to anticipate risks and devise solutions; comfortable with ambiguity and change. Market research skills and curiosity for new technology products and trends, with ability to explain business value and impact. Ability to liaise with disparate stakeholder groups and align them toward common goals. What we Offer
Insurance Plans (Medical/Life) 401K Competitive Bonus Mobility Allowance Tuition Reimbursement Company Holidays Volunteering time And Many More..... Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions. The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V
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