Harvard Medical School
Overview
The Harvard Federal Credit Union (Harvard FCU) is one of the fastest growing Credit Unions in the country and a leader in its industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and problem solving. Integrity and transparency are the foundation of Harvard FCU's philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand and use, and best suited to meet their financial needs. Job Specific Responsibilities: The Vice President (VP) of Mortgage Operations provides strategic direction and operational oversight for the Credit Union’s Real Estate Lending division. This leader is responsible for driving growth, ensuring regulatory compliance, optimizing performance across origination, processing, underwriting, closing, and servicing, and delivering an exceptional member experience. The VP will champion innovation, lead cross-functional initiatives, and manage vendor and stakeholder relationships to ensure operational excellence and sustained profitability. Strategic Leadership
Establish and execute the strategic direction for mortgage operations in alignment with the Credit Union’s vision and growth objectives. Lead the development and implementation of new products, services, and technologies to meet evolving member needs and market opportunities. Monitor real estate loan portfolio performance, ensuring credit quality and risk mitigation across a diversified product offering. Identify and evaluate opportunities for partnerships, market expansion, and operational improvements. Represent the mortgage division in enterprise-wide planning and executive-level decision making. Team & Culture Leadership
Lead, mentor, and develop a high-performing operations team across origination, processing, underwriting, and servicing functions. Foster a culture of innovation, accountability, and inclusivity. Provide clear direction, coaching, and performance management to ensure team effectiveness and engagement. Operations Management
Oversee day-to-day operations of mortgage lending, ensuring efficiency, productivity, and high-quality member service. Ensure all mortgage files are digitized, retained, and protected in accordance with security standards and retention policies. Implement and monitor operational policies, workflows, and SLAs to support process consistency and compliance. Lead cross-departmental collaboration to ensure seamless end-to-end mortgage operations. Compliance & Risk Oversight
Ensure compliance with all federal, state, and investor regulations, including HMDA, RESPA, TILA, and CFPB requirements. Partner with auditors and regulators during examinations and ensure timely remediation of findings. Maintain and update training programs to ensure staff are proficient in relevant regulatory requirements. Vendor & Relationship Management
Manage relationships with key third-party partners including title companies, appraisers, legal counsel, investors, and software vendors. Ensure ongoing vendor due diligence, including financial reviews, compliance documentation, and performance monitoring. Functional Responsibilities
Origination & Underwriting
Oversee the entire loan pipeline, including pre-approvals, denials, counteroffers, and in-process applications. Review and approve loan decisions in alignment with underwriting guidelines and risk appetite. Closing & Servicing
Add closing and servicing Team. Manage lien releases, subordinations, modifications, and timely escrow analysis. Ensure the accuracy of member mortgage statements and reporting, including HMDA and annual tax/interest reporting. Working Conditions
Work is performed in an office setting. Qualifications
Basic Qualifications Bachelor’s degree or equivalent work experience required Minimum of 8 years’ relevant work experience Supervisory experience Additional Qualifications and Skills The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn. Minimum of 8 years of mortgage operations experience, with at least 3 years in a senior leadership or VP-level role. Proven experience managing underwriting, secondary market activities, and vendor relationships. Strong understanding of mortgage regulatory environment. Experience working in a credit union or community bank setting. Demonstrated success leading change management and digital transformation initiatives. Strong proficiency in Microsoft Office; experience with LOS, servicing platforms, and secondary market execution tools. Excellent written and verbal communication skills. Other Information
Standard Hours/Schedule:
35 hours per week. Onsite a minimum of 3 days per month, at times 5 days per week based on business needs. Visa Sponsorship Information:
Harvard University is unable to provide visa sponsorship for this position. Pre-Employment Screening:
Credit, Criminal, Education, Identity, Prohibited Parties (OFAC). Additional Information: Please provide a cover letter and resume as one document with your application. This position has a 90-day orientation and review period. Work Format Details This is a position that is based at a Harvard campus location with some remote work options available. All remote work must be performed within one of the Harvard Registered Payroll States. Details will be discussed during the interview process. Salary Grade and Ranges This position is salary grade level 059. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information. Benefits & EEO
Harvard offers a comprehensive benefits package designed to support work-life balance and wellbeing, including: Generous paid time off, including parental leave Medical, dental, and vision insurance starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts, and campus perks Learn more about these benefits on the Benefits & Wellbeing Page. EEO/Non-Discrimination
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes. Harvard’s equal employment opportunity policy and non-discrimination policy prohibit discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law.
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The Harvard Federal Credit Union (Harvard FCU) is one of the fastest growing Credit Unions in the country and a leader in its industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and problem solving. Integrity and transparency are the foundation of Harvard FCU's philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand and use, and best suited to meet their financial needs. Job Specific Responsibilities: The Vice President (VP) of Mortgage Operations provides strategic direction and operational oversight for the Credit Union’s Real Estate Lending division. This leader is responsible for driving growth, ensuring regulatory compliance, optimizing performance across origination, processing, underwriting, closing, and servicing, and delivering an exceptional member experience. The VP will champion innovation, lead cross-functional initiatives, and manage vendor and stakeholder relationships to ensure operational excellence and sustained profitability. Strategic Leadership
Establish and execute the strategic direction for mortgage operations in alignment with the Credit Union’s vision and growth objectives. Lead the development and implementation of new products, services, and technologies to meet evolving member needs and market opportunities. Monitor real estate loan portfolio performance, ensuring credit quality and risk mitigation across a diversified product offering. Identify and evaluate opportunities for partnerships, market expansion, and operational improvements. Represent the mortgage division in enterprise-wide planning and executive-level decision making. Team & Culture Leadership
Lead, mentor, and develop a high-performing operations team across origination, processing, underwriting, and servicing functions. Foster a culture of innovation, accountability, and inclusivity. Provide clear direction, coaching, and performance management to ensure team effectiveness and engagement. Operations Management
Oversee day-to-day operations of mortgage lending, ensuring efficiency, productivity, and high-quality member service. Ensure all mortgage files are digitized, retained, and protected in accordance with security standards and retention policies. Implement and monitor operational policies, workflows, and SLAs to support process consistency and compliance. Lead cross-departmental collaboration to ensure seamless end-to-end mortgage operations. Compliance & Risk Oversight
Ensure compliance with all federal, state, and investor regulations, including HMDA, RESPA, TILA, and CFPB requirements. Partner with auditors and regulators during examinations and ensure timely remediation of findings. Maintain and update training programs to ensure staff are proficient in relevant regulatory requirements. Vendor & Relationship Management
Manage relationships with key third-party partners including title companies, appraisers, legal counsel, investors, and software vendors. Ensure ongoing vendor due diligence, including financial reviews, compliance documentation, and performance monitoring. Functional Responsibilities
Origination & Underwriting
Oversee the entire loan pipeline, including pre-approvals, denials, counteroffers, and in-process applications. Review and approve loan decisions in alignment with underwriting guidelines and risk appetite. Closing & Servicing
Add closing and servicing Team. Manage lien releases, subordinations, modifications, and timely escrow analysis. Ensure the accuracy of member mortgage statements and reporting, including HMDA and annual tax/interest reporting. Working Conditions
Work is performed in an office setting. Qualifications
Basic Qualifications Bachelor’s degree or equivalent work experience required Minimum of 8 years’ relevant work experience Supervisory experience Additional Qualifications and Skills The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn. Minimum of 8 years of mortgage operations experience, with at least 3 years in a senior leadership or VP-level role. Proven experience managing underwriting, secondary market activities, and vendor relationships. Strong understanding of mortgage regulatory environment. Experience working in a credit union or community bank setting. Demonstrated success leading change management and digital transformation initiatives. Strong proficiency in Microsoft Office; experience with LOS, servicing platforms, and secondary market execution tools. Excellent written and verbal communication skills. Other Information
Standard Hours/Schedule:
35 hours per week. Onsite a minimum of 3 days per month, at times 5 days per week based on business needs. Visa Sponsorship Information:
Harvard University is unable to provide visa sponsorship for this position. Pre-Employment Screening:
Credit, Criminal, Education, Identity, Prohibited Parties (OFAC). Additional Information: Please provide a cover letter and resume as one document with your application. This position has a 90-day orientation and review period. Work Format Details This is a position that is based at a Harvard campus location with some remote work options available. All remote work must be performed within one of the Harvard Registered Payroll States. Details will be discussed during the interview process. Salary Grade and Ranges This position is salary grade level 059. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information. Benefits & EEO
Harvard offers a comprehensive benefits package designed to support work-life balance and wellbeing, including: Generous paid time off, including parental leave Medical, dental, and vision insurance starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts, and campus perks Learn more about these benefits on the Benefits & Wellbeing Page. EEO/Non-Discrimination
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes. Harvard’s equal employment opportunity policy and non-discrimination policy prohibit discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law.
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