Cynet systems Inc
Job Description
Pay Range: $55hr - $60hr Responsibilities
Lead end-to-end Verint WFM project delivery including planning, execution, testing, deployment, and post-go-live support. Act as the Verint WFM subject matter expert, guiding solution design, configuration, and optimization. Collaborate with internal business units, IT teams, Verint consultants, and third-party vendors. Define and manage project scope, timelines, milestones, budgets, and resource allocation. Ensure successful integration of Verint WFM with enterprise platforms such as Workday, Salesforce, Oracle, and telephony systems. Drive stakeholder engagement, change management, and training initiatives to ensure adoption and operational readiness. Monitor KPIs and workforce metrics to validate solution effectiveness and identify areas for continuous improvement. Manage project documentation, risk logs, and governance reporting. Facilitate UAT, cutover planning, and hypercare support. Required Qualifications
11+ years of project management experience, with strong hands-on experience implementing and managing Verint WFM solutions. Proven success in delivering WFM projects in retail, contact center, or enterprise environments. Deep understanding of Verint WFM modules including: Forecasting & scheduling. Shift bidding & intraday management. Real-time adherence. Time-off management. Performance analytics. Experience with Verint integrations involving HRIS, CRM, payroll, and telephony platforms. Strong stakeholder management and communication skills across technical and business audiences. PMP, PMI-ACP, or equivalent certification preferred. Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira). Preferred Qualifications
Experience working with lifestyle, retail, or apparel brands. Familiarity with Agile, Waterfall, or hybrid delivery methodologies. Exposure to AI-powered WFM features or automation initiatives.
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Pay Range: $55hr - $60hr Responsibilities
Lead end-to-end Verint WFM project delivery including planning, execution, testing, deployment, and post-go-live support. Act as the Verint WFM subject matter expert, guiding solution design, configuration, and optimization. Collaborate with internal business units, IT teams, Verint consultants, and third-party vendors. Define and manage project scope, timelines, milestones, budgets, and resource allocation. Ensure successful integration of Verint WFM with enterprise platforms such as Workday, Salesforce, Oracle, and telephony systems. Drive stakeholder engagement, change management, and training initiatives to ensure adoption and operational readiness. Monitor KPIs and workforce metrics to validate solution effectiveness and identify areas for continuous improvement. Manage project documentation, risk logs, and governance reporting. Facilitate UAT, cutover planning, and hypercare support. Required Qualifications
11+ years of project management experience, with strong hands-on experience implementing and managing Verint WFM solutions. Proven success in delivering WFM projects in retail, contact center, or enterprise environments. Deep understanding of Verint WFM modules including: Forecasting & scheduling. Shift bidding & intraday management. Real-time adherence. Time-off management. Performance analytics. Experience with Verint integrations involving HRIS, CRM, payroll, and telephony platforms. Strong stakeholder management and communication skills across technical and business audiences. PMP, PMI-ACP, or equivalent certification preferred. Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira). Preferred Qualifications
Experience working with lifestyle, retail, or apparel brands. Familiarity with Agile, Waterfall, or hybrid delivery methodologies. Exposure to AI-powered WFM features or automation initiatives.
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