VITROLIFE A/S
Overview
Join Our Team
At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. In this role, you will focus on patient experience, welcoming patients, getting patient information, collecting payments, assisting with the necessary paperwork, and fulfilling other customer service or administrative duties.
Responsibilities
Provide exceptional service to patients and clinics
Educate patients on the available Vitrolife Group North America tests and programs affiliated with clinic orders
Respond to all email requisitions to ensure information flows to the intended recipient
Maintain patient satisfaction by providing accurate and thorough information in a timely fashion
Coordinate with internal departments including Sales, Logistics, and labs to meet and exceed client delivery expectations
Properly document conversations, set realistic follow-up expectations, and deliver on every promise
Follow all required guidelines regarding patient privacy and confidentiality
De-escalate patient issues as needed, providing specific and concise details and critical facts
Education and Qualifications
High School Diploma or GED required
2+ years of experience in customer service, preferably in healthcare
Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with healthcare professionals
Knowledge, Skills, and Abilities
Strong organizational skills with attention to detail and ability to manage multiple priorities in a fast-paced environment while maintaining accuracy
Demonstrated problem-solving abilities and a customer-first mindset
Ability to work both independently and collaboratively with cross-functional teams
Strong customer service skills, with the ability to handle challenging situations professionally
Expertise in conflict resolution
Strong active-listening and verbal communication skills
Advanced proficiency in Microsoft Office products
Experience working with ERP and CRM systems (e.g., Salesforce)
Professional work ethic, confidentiality, and respect
Energetic, hardworking, and flexible
Can-do attitude with the ability to work within a team
Benefits
401(k) with Employer Match
Medical/Dental/Vision
Basic Life and AD&D
Short / Long Term Disability
Critical Illness and Accident Insurance
Employee Assistance Program
Flexible Spending & Health Savings Account
Paid Time Off
10 Paid Holiday
Details
Department: Customer Service
Locations: Miami
Remote status: Hybrid
Employment type: Full-time
About Vitrolife Group Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We are supporting our customers by improving their clinical practice and the outcome of the patient’s fertility treatment.
Currently, we are approximately 1,100 people worldwide, headquartered in Gothenburg, Sweden. Vitrolife Group’s products and services are available in more than 125 countries, through our own presence in more than 25 countries and a network of distributors. We are a sustainable market leader and aim to be the preferred partner to the IVF-clinics by providing superior products and services with the vision to enable people to fulfill the dream of having a healthy baby.
The Vitrolife AB (publ) share is listed on the Nasdaq Stockholm.
Application Note Join Our Team
Customer Service · Miami · Hybrid
Customer Service Representative - Genetic Services
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At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. In this role, you will focus on patient experience, welcoming patients, getting patient information, collecting payments, assisting with the necessary paperwork, and fulfilling other customer service or administrative duties.
Responsibilities
Provide exceptional service to patients and clinics
Educate patients on the available Vitrolife Group North America tests and programs affiliated with clinic orders
Respond to all email requisitions to ensure information flows to the intended recipient
Maintain patient satisfaction by providing accurate and thorough information in a timely fashion
Coordinate with internal departments including Sales, Logistics, and labs to meet and exceed client delivery expectations
Properly document conversations, set realistic follow-up expectations, and deliver on every promise
Follow all required guidelines regarding patient privacy and confidentiality
De-escalate patient issues as needed, providing specific and concise details and critical facts
Education and Qualifications
High School Diploma or GED required
2+ years of experience in customer service, preferably in healthcare
Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with healthcare professionals
Knowledge, Skills, and Abilities
Strong organizational skills with attention to detail and ability to manage multiple priorities in a fast-paced environment while maintaining accuracy
Demonstrated problem-solving abilities and a customer-first mindset
Ability to work both independently and collaboratively with cross-functional teams
Strong customer service skills, with the ability to handle challenging situations professionally
Expertise in conflict resolution
Strong active-listening and verbal communication skills
Advanced proficiency in Microsoft Office products
Experience working with ERP and CRM systems (e.g., Salesforce)
Professional work ethic, confidentiality, and respect
Energetic, hardworking, and flexible
Can-do attitude with the ability to work within a team
Benefits
401(k) with Employer Match
Medical/Dental/Vision
Basic Life and AD&D
Short / Long Term Disability
Critical Illness and Accident Insurance
Employee Assistance Program
Flexible Spending & Health Savings Account
Paid Time Off
10 Paid Holiday
Details
Department: Customer Service
Locations: Miami
Remote status: Hybrid
Employment type: Full-time
About Vitrolife Group Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We are supporting our customers by improving their clinical practice and the outcome of the patient’s fertility treatment.
Currently, we are approximately 1,100 people worldwide, headquartered in Gothenburg, Sweden. Vitrolife Group’s products and services are available in more than 125 countries, through our own presence in more than 25 countries and a network of distributors. We are a sustainable market leader and aim to be the preferred partner to the IVF-clinics by providing superior products and services with the vision to enable people to fulfill the dream of having a healthy baby.
The Vitrolife AB (publ) share is listed on the Nasdaq Stockholm.
Application Note Join Our Team
Customer Service · Miami · Hybrid
Customer Service Representative - Genetic Services
Loading application form
#J-18808-Ljbffr