Vitrolife & Igenomix Brasil, part of Vitrolife Group
Customer Service Representative - Genetic Services
Vitrolife & Igenomix Brasil, part of Vitrolife Group, Miami, Florida, us, 33222
Customer Service Representative - Genetic Services
Join to apply for the
Customer Service Representative - Genetic Services
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Vitrolife & Igenomix Brasil, part of Vitrolife Group Customer Service Representative - Genetic Services
3 days ago Be among the first 25 applicants Join to apply for the
Customer Service Representative - Genetic Services
role at
Vitrolife & Igenomix Brasil, part of Vitrolife Group Jobs
Employee Log in Candidate Log in to Connect Homepage vitrolifegroup.com
Danish Portuguese (Brazil) Spanish Swedish
Customer Service
Miami Hybrid
Customer Service Representative - Genetic Services
At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. In this role, you will focus on patient experience, welcoming patients, getting patient information, collecting payments, assisting with the necessary paperwork, and fulfilling other customer service or administrative duties.
Key Responsibilities
Provide exceptional service to patients and clinics Educate patients on the available Vitrolife Group North America tests and programs affiliated with clinic orders. Respond to all email requisitions to ensure information flows to the intended recipient Maintain patient satisfaction by providing accurate and thorough information in a timely fashion Coordinate with internal departments including Sales, Logistics, and labs to meet and exceed client delivery expectations Properly document conversations, set realistic follow-up expectations, and deliver on every promise Follow all required guidelines regarding patient privacy and confidentiality De-escalate patient issues as needed, providing specific and concise details and critical facts
Education And Qualifications
High School Diploma or GED required. 2+ years of experience in customer service, preferably in healthcare. Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with healthcare professionals.
Knowledge, Skills, And Abilities
Strong organizational skills with attention to detail and ability to manage multiple priorities in a fast-paced environment while maintaining accuracy. Demonstrated problem-solving abilities and a customer-first mindset. Ability to work both independently and collaboratively with cross-functional teams. Strong customer service skills, with the ability to handle challenging situations professionally. Expertise in conflict resolution Strong active-listening and verbal communication skills Advanced proficiency in Microsoft Office products Experience working with ERP and CRM systems (e.g.,Salesforce) Professional work ethic, confidentiality, and respect Energetic, hardworking, and flexible Can-do attitude with the ability to work within a team
As a full-time employee, you are eligible for our comprehensive benefits, including:
Benefits
401(k) with Employer Match Medical/Dental/Vision Basic Life and AD&D Short / Long Term Disability Critical Illness and Accident Insurance Employee Assistance Program Flexible Spending & Health Savings Account Paid Time Off 10 Paid Holiday
An offer of employment is contingent on the successful passing of a background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment.
We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.
Department Customer Service Locations Miami Remote status Hybrid Employment type Full-time
About Vitrolife Group
Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We are supporting our customers by improving their clinical practice and the outcome of the patient’s fertility treatment.
Currently, we are approximately 1,100 people worldwide, headquartered in Gothenburg, Sweden. Vitrolife Group’s products and services are available in more than 125 countries, through our own presence in more than 25 countries and a network of distributors. We are a sustainable market leader and aim to be the preferred partner to the IVF-clinics by providing superior products and services with the vision to enable people to fulfill the dream of having a healthy baby.
The Vitrolife AB (publ) share is listed on the Nasdaq Stockholm.
Customer Service
Miami Hybrid
Customer Service Representative - Genetic Services
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Join to apply for the
Customer Service Representative - Genetic Services
role at
Vitrolife & Igenomix Brasil, part of Vitrolife Group Customer Service Representative - Genetic Services
3 days ago Be among the first 25 applicants Join to apply for the
Customer Service Representative - Genetic Services
role at
Vitrolife & Igenomix Brasil, part of Vitrolife Group Jobs
Employee Log in Candidate Log in to Connect Homepage vitrolifegroup.com
Danish Portuguese (Brazil) Spanish Swedish
Customer Service
Miami Hybrid
Customer Service Representative - Genetic Services
At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. In this role, you will focus on patient experience, welcoming patients, getting patient information, collecting payments, assisting with the necessary paperwork, and fulfilling other customer service or administrative duties.
Key Responsibilities
Provide exceptional service to patients and clinics Educate patients on the available Vitrolife Group North America tests and programs affiliated with clinic orders. Respond to all email requisitions to ensure information flows to the intended recipient Maintain patient satisfaction by providing accurate and thorough information in a timely fashion Coordinate with internal departments including Sales, Logistics, and labs to meet and exceed client delivery expectations Properly document conversations, set realistic follow-up expectations, and deliver on every promise Follow all required guidelines regarding patient privacy and confidentiality De-escalate patient issues as needed, providing specific and concise details and critical facts
Education And Qualifications
High School Diploma or GED required. 2+ years of experience in customer service, preferably in healthcare. Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with healthcare professionals.
Knowledge, Skills, And Abilities
Strong organizational skills with attention to detail and ability to manage multiple priorities in a fast-paced environment while maintaining accuracy. Demonstrated problem-solving abilities and a customer-first mindset. Ability to work both independently and collaboratively with cross-functional teams. Strong customer service skills, with the ability to handle challenging situations professionally. Expertise in conflict resolution Strong active-listening and verbal communication skills Advanced proficiency in Microsoft Office products Experience working with ERP and CRM systems (e.g.,Salesforce) Professional work ethic, confidentiality, and respect Energetic, hardworking, and flexible Can-do attitude with the ability to work within a team
As a full-time employee, you are eligible for our comprehensive benefits, including:
Benefits
401(k) with Employer Match Medical/Dental/Vision Basic Life and AD&D Short / Long Term Disability Critical Illness and Accident Insurance Employee Assistance Program Flexible Spending & Health Savings Account Paid Time Off 10 Paid Holiday
An offer of employment is contingent on the successful passing of a background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment.
We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.
Department Customer Service Locations Miami Remote status Hybrid Employment type Full-time
About Vitrolife Group
Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We are supporting our customers by improving their clinical practice and the outcome of the patient’s fertility treatment.
Currently, we are approximately 1,100 people worldwide, headquartered in Gothenburg, Sweden. Vitrolife Group’s products and services are available in more than 125 countries, through our own presence in more than 25 countries and a network of distributors. We are a sustainable market leader and aim to be the preferred partner to the IVF-clinics by providing superior products and services with the vision to enable people to fulfill the dream of having a healthy baby.
The Vitrolife AB (publ) share is listed on the Nasdaq Stockholm.
Customer Service
Miami Hybrid
Customer Service Representative - Genetic Services
Loading application form
Career site
Jobs Data & privacy
vitrolifegroup.com/
Employee login
Candidate Connect login
Danish Portuguese (Brazil) Spanish Swedish
Already working at Vitrolife Group?
Let’s recruit together and find your next colleague. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Referrals increase your chances of interviewing at Vitrolife & Igenomix Brasil, part of Vitrolife Group by 2x Sign in to set job alerts for “Customer Service Representative” roles.
Miami, FL $48,000.00-$70,000.00 3 days ago Automobile Call Center/Receptionist Coordinator
Customer Service Representative - State Farm Agent Team Member
Floor Staff- Starting at $13.00 Per Hour- Weekend & Holidays Availability Needed
Customer Service Representative - State Farm Agent Team Member
Hollywood, FL $35,000.00-$60,000.00 6 months ago Customer Service Representative (UHealth Wellness Center)
Manager, Customer Service (Overnight Shift)
Customer Service Representative - State Farm Agent Team Member
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Plantation, FL $40,000.00-$50,000.00 6 months ago Miami, FL $40,000.00-$60,000.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr