2025-2026 Housing Residential Experience, Student Desk Operations Lead

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. The Desk Operations Lead (DOL) is a part-time, paraprofessional staff member of the Department of Housing and Residential Experience. The Desk Operations Lead works closely with all Residential Experience Staff in their particular area of placement. The Desk Operations Lead is responsible for front desk operations. The Desk Operations Lead assists Building Leadership in the administrative oversight of the front desk area and provides additional support in the residential hall management. The Desk Operations Lead is expected to perform a variety of duties that contribute to the overall operation of the front desk in the residence hall. The Desk Operations Lead is expected to: Provide excellent customer service to students, families, and staff by phone, email, and in person. Abide by and enforce Housing & University policies, rules and regulations and provide documentation of policy violations to a supervisor. Uphold and maintain confidentiality with sensitive and protected student information. Be a receptionist for the front desk, serving as an information resource to callers, taking messages, and forwarding calls appropriately. Report building maintenance concerns through work orders or on-call protocols. Complete administrative tasks (reviewing desk logs, completing core changes, timekeeping, and communication). Conduct weekly key audits and key management. Monitor and keep inventory office supplies. Assist with trainings, staff development, and evaluations (as needed); may also assist with interviewing and hiring. Support building opening/closing processes. Staffing front desk if Desk Assistant staff are unavailable. Attend staff/training meetings as required. Maintain front desk schedule updated and tracking shift swaps and hours worked. Complete all mandatory trainings required by HRE and FIU Compliance office. Assist with departmental events such as Fall Showcase, Admitted Students Day, Move In and Move Out. Serve as mandated reporters and refer students to appropriate resources on campus. Be aware of services and resources available to students in order to make appropriate referrals. Assist and refer emergency crisis situations to supervisors and submit proper documentation post incident. Perform other duties as assigned by supervisor(s). The following criteria must be met in order for a student to be given initial consideration as a candidate for the DOL position: Worked as a Desk Assistant for (1) one Fall and (1) one Spring semester. Enrolled in a minimum of six (6) undergraduate credit hours or three (3) graduate credit hours at FIU and making progress towards graduation. Undergraduate students must have a 2.5 cumulative GPA at the time of application and maintain a 2.5 cumulative and semester GPA for the duration of their employment. Graduate students must have a 3.0 cumulative GPA at the time of application and maintain a 3.0 cumulative and semester GPA for the duration of their employment. Grade checks will be completed at the end of every semester. Must be and remain in good standing with the Department and University, including no significant or recent student conduct history. All Housing Student Assistants will consent to conduct checks prior to hiring and at the end of every semester. Have a good student conduct record, defined as not having been involved in serious violations or incidents (including marijuana, alcohol, and physical violence), not be a repeat offender of policy violations, and not have received housing exclusion status. Prior to employment, must successfully complete a background check and fingerprinting as per the Housing and Residential Experience requirement. Able to work on Thursdays from 3pm to 6pm. Must be able to work various front desk shifts including overnight, early morning, and weekend shifts. Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package, are eligible to apply. Front desks are open 24/7 and remain operational throughout break periods: Thanksgiving, Winter and Spring break. FIU students cannot work more than 20 hours per week while classes are in session during the academic year (students are permitted to work up to (30) thirty hours per week during break periods and in the summer). The salary for this position is $18.00/Hour. FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

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