TRSS
Customer Success Manager (Legal AI Solutions)
TRSS, Saint Paul, Minnesota, United States, 55199
Employer Industry: Legal Technology
What to Expect (Job Responsibilities)
Engage with senior executives to understand their business goals and provide strategic guidance Create success plans with customers to maximize the value of legal AI solutions Collaborate with customers to design tailored workflows and address specific business challenges Facilitate change management strategies and executive sponsorship to transform legal workflows Conduct executive business reviews to capture value delivered and develop joint success roadmaps What is Required (Qualifications)
Formal legal education (JD) or significant experience in legal technology and working with legal professionals Minimum of 5 years of experience in Customer Success, Consulting, or Account Management within legal tech or SaaS sectors Strong interpersonal and communication skills with a proven track record of relationship building Familiarity with legal technology or AI-driven platforms and a willingness to stay updated on advancements Customer-centric mindset focused on delivering measurable outcomes and ensuring satisfaction How to Stand Out (Preferred Qualifications)
Experience working cross-functionally with Sales, Product, Marketing, and Support teams A proactive, personable approach to problem-solving and a focus on customer outcomes #LegalTech #CustomerSuccess #RemoteWork #CareerGrowth #AIInnovation We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Engage with senior executives to understand their business goals and provide strategic guidance Create success plans with customers to maximize the value of legal AI solutions Collaborate with customers to design tailored workflows and address specific business challenges Facilitate change management strategies and executive sponsorship to transform legal workflows Conduct executive business reviews to capture value delivered and develop joint success roadmaps What is Required (Qualifications)
Formal legal education (JD) or significant experience in legal technology and working with legal professionals Minimum of 5 years of experience in Customer Success, Consulting, or Account Management within legal tech or SaaS sectors Strong interpersonal and communication skills with a proven track record of relationship building Familiarity with legal technology or AI-driven platforms and a willingness to stay updated on advancements Customer-centric mindset focused on delivering measurable outcomes and ensuring satisfaction How to Stand Out (Preferred Qualifications)
Experience working cross-functionally with Sales, Product, Marketing, and Support teams A proactive, personable approach to problem-solving and a focus on customer outcomes #LegalTech #CustomerSuccess #RemoteWork #CareerGrowth #AIInnovation We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr