Thomson Reuters
Customer Success Manager (Legal AI Solutions)
Thomson Reuters, Saint Paul, Minnesota, United States, 55199
Overview
Employer Industry: Legal Technology We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. What to Expect (Job Responsibilities)
Engage with senior executives to understand their goals and provide strategic guidance as a trusted advisor Collaborate with customers to create success plans and deliver value from legal AI solutions Identify business challenges and design tailored workflows to enhance legal practices Partner with customers to drive adoption of TR Legal AI solutions through training and support Advocate for customer needs by sharing feedback with internal teams to influence product enhancements What is Required (Qualifications)
Formal legal education (JD) or substantial experience in legal technology and working with legal professionals Minimum of 5+ years of experience in Customer Success, Consulting, Account Management, or a related role Familiarity with legal technology or AI-driven platforms Strong interpersonal and communication skills for building trusted relationships Customer-centric mindset with a focus on delivering measurable outcomes How to Stand Out (Preferred Qualifications)
Experience with leading legal tech consulting organizations or SaaS firms Curiosity and willingness to stay ahead of advancements in legal tech Proven ability to work cross-functionally with various teams to enhance the customer journey #LegalTechnology #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveCulture
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Employer Industry: Legal Technology We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. What to Expect (Job Responsibilities)
Engage with senior executives to understand their goals and provide strategic guidance as a trusted advisor Collaborate with customers to create success plans and deliver value from legal AI solutions Identify business challenges and design tailored workflows to enhance legal practices Partner with customers to drive adoption of TR Legal AI solutions through training and support Advocate for customer needs by sharing feedback with internal teams to influence product enhancements What is Required (Qualifications)
Formal legal education (JD) or substantial experience in legal technology and working with legal professionals Minimum of 5+ years of experience in Customer Success, Consulting, Account Management, or a related role Familiarity with legal technology or AI-driven platforms Strong interpersonal and communication skills for building trusted relationships Customer-centric mindset with a focus on delivering measurable outcomes How to Stand Out (Preferred Qualifications)
Experience with leading legal tech consulting organizations or SaaS firms Curiosity and willingness to stay ahead of advancements in legal tech Proven ability to work cross-functionally with various teams to enhance the customer journey #LegalTechnology #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveCulture
#J-18808-Ljbffr