Reserv
Overview
Join to apply for the
Total Loss Team Lead, Rideshare
role at
Reserv . About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role
As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Total Loss Auto Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. Who you are
Highly motivated and growth-oriented, impactful and influential Claims professional with knowledge and a track record of success in commercial auto claims adjudication Strong leader with formal management experience or proven peer/project leadership Tech-oriented and excited by building a tech-driven claims organization Passionate about claims, customer experience, and team health Empathetic leader with patience Sense of urgency; able to work efficiently without requiring excessive hours Creative and able to leverage technology to address problems Curious and decisive, seeking the full story to inform decisions Problem solver who can dive into details while keeping the big picture in view Anti-status quo; proactive in improving processes Strong communicative skills, including phone communications throughout the claims process Enjoys humor and a positive team culture What we need
We need you to do all the things typical to the role: Flexibility to switch from claims handling to coaching and feedback Agility with the ability to pivot quickly Consistently dependable in achieving or exceeding goals Implement and maintain best practices for claims handling (intake, investigation, evaluation, settlement, recovery) Align team with client and customer expectations of the claims process Serve as a resource for escalated claims Foster a positive work environment, promote teamwork, and encourage professional growth Attract, hire, retain, and train with support from the leadership team Prepare and present comprehensive claims reports, metrics, and analyses to clients Job Duties
Serve as backup/leader when the Manager is out of the office Direct reports responsibility Onboarding tasks, access provisioning, and cultural immersion for new hires Subject-matter expert for first-line questions and escalations Increased reserve and payment authority with moderate review ability Identify topics for team Huddles and Elevated Claims Experience Workshops Customer Obsession Champion — advocate for a customer-centric mindset Requirements
Minimum of 5 years of commercial total loss experience focused on transportation claims adjusting Total Loss adjusting experience First-party Comp and Collision knowledge Third-party Property Damage Liability knowledge Experience with Ride Share (or TNC/Livery) is required. 2+ years of leadership experience, preferably in a remote environment Comfortable with technology and evolving claims systems/processes Demonstrated commitment to quality, accuracy, and attention to detail Integrity and accountability in handling confidential information Bachelor's degree (lack of one should not stop you if other qualifications are met) Active insurance adjuster's license in home state or designated home state Benefits
Generous health-insurance package with nationwide coverage, vision, and dental 401(k) retirement plan with employer matching Competitive PTO policy Generous family leave policy Work from anywhere with regular corporate retreats Apple laptop, large second monitor, and other quality-of-life equipment Additional information
We listen to your feedback to enhance the adjuster role Work toward reducing administrative work for adjusters Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. Seniorities and job details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Technology, Information and Internet Referrals increase your chances of interviewing at Reserv. Get notified about new Team Lead jobs in Atlanta, GA.
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Join to apply for the
Total Loss Team Lead, Rideshare
role at
Reserv . About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role
As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Total Loss Auto Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. Who you are
Highly motivated and growth-oriented, impactful and influential Claims professional with knowledge and a track record of success in commercial auto claims adjudication Strong leader with formal management experience or proven peer/project leadership Tech-oriented and excited by building a tech-driven claims organization Passionate about claims, customer experience, and team health Empathetic leader with patience Sense of urgency; able to work efficiently without requiring excessive hours Creative and able to leverage technology to address problems Curious and decisive, seeking the full story to inform decisions Problem solver who can dive into details while keeping the big picture in view Anti-status quo; proactive in improving processes Strong communicative skills, including phone communications throughout the claims process Enjoys humor and a positive team culture What we need
We need you to do all the things typical to the role: Flexibility to switch from claims handling to coaching and feedback Agility with the ability to pivot quickly Consistently dependable in achieving or exceeding goals Implement and maintain best practices for claims handling (intake, investigation, evaluation, settlement, recovery) Align team with client and customer expectations of the claims process Serve as a resource for escalated claims Foster a positive work environment, promote teamwork, and encourage professional growth Attract, hire, retain, and train with support from the leadership team Prepare and present comprehensive claims reports, metrics, and analyses to clients Job Duties
Serve as backup/leader when the Manager is out of the office Direct reports responsibility Onboarding tasks, access provisioning, and cultural immersion for new hires Subject-matter expert for first-line questions and escalations Increased reserve and payment authority with moderate review ability Identify topics for team Huddles and Elevated Claims Experience Workshops Customer Obsession Champion — advocate for a customer-centric mindset Requirements
Minimum of 5 years of commercial total loss experience focused on transportation claims adjusting Total Loss adjusting experience First-party Comp and Collision knowledge Third-party Property Damage Liability knowledge Experience with Ride Share (or TNC/Livery) is required. 2+ years of leadership experience, preferably in a remote environment Comfortable with technology and evolving claims systems/processes Demonstrated commitment to quality, accuracy, and attention to detail Integrity and accountability in handling confidential information Bachelor's degree (lack of one should not stop you if other qualifications are met) Active insurance adjuster's license in home state or designated home state Benefits
Generous health-insurance package with nationwide coverage, vision, and dental 401(k) retirement plan with employer matching Competitive PTO policy Generous family leave policy Work from anywhere with regular corporate retreats Apple laptop, large second monitor, and other quality-of-life equipment Additional information
We listen to your feedback to enhance the adjuster role Work toward reducing administrative work for adjusters Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. Seniorities and job details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Technology, Information and Internet Referrals increase your chances of interviewing at Reserv. Get notified about new Team Lead jobs in Atlanta, GA.
#J-18808-Ljbffr