Reserv
Major Case Claims Team Lead, Auto Delivery & Rideshare
Reserv, Atlanta, Georgia, United States, 30383
Major Case Claims Team Lead, Auto Delivery & Rideshare
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. About the role
As a Claims Team Lead, Major Case at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial auto delivery & rideshare client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. Who you are
Highly motivated and growth-oriented, impactful and influential Claims professional - knowledgeable in commercial auto delivery & rideshare claims, including coverage and litigation; comfortable with reviewing and analyzing contracts Strong leader - demonstrated ability to motivate, support, and teach a team to excel Tech-oriented - excited by building a tech-driven claims organization and leveraging technology and analytics Passionate - cares about the team, the customer, and their experience Empathetic leader - exercises empathy and patience toward others Sense of urgency while maintaining reasonable work-life balance Creative - challenges assumptions and leverages technology and team talents Curious - seeks whole story to make informed decisions Problem solver - dives into details while focusing on big picture Anti-status quo - takes action to improve processes Communicative - values phone communications throughout the claims process Humor - maintains a positive, collaborative environment What we need
Oversee a team of commercial auto adjuster direct reports Implement and maintain best practices for claims handling (intake, investigation, evaluation, settlement, recovery) Align team with client and customer expectations of the claims process Serve as a resource for escalated claims Foster a positive work environment, promote teamwork, and encourage professional growth Attract, hire, retain, and provide a high level of training with leadership support Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation Serve as backup/leader when the Manager is out of the office Responsible for initial onboarding tasks/access and new hire cultural immersion Subject Matter Expert for first-line questions, escalations, roundtable discussions Increase reserve and payment authority with the ability to assist with moderate reviews Identify topics and trends for team Huddles and Elevated Claims Experience Workshops Requirements
Active insurance adjuster’s license in designated state or home state Bachelor's degree (lack of one should not stop you if you have other qualifications) 8+ years of insurance claims experience in multiple lines with complex/high exposure litigated bodily injury 3+ years of leadership experience, preferably in a remote environment Experience with auto delivery and/or rideshare (or TNC/Livery) is required Comfortable with technology and evolving claims systems/processes to drive efficiencies Commitment to quality, accuracy, and attention to detail Integrity, ethics, and accountability in handling confidential information Willing to obtain all licenses within 60 days, including required testing Knowledge of state regulations, policy provisions, and standard operating procedures Willingness to travel for clients and claims needs Benefits
Generous health-insurance package with nationwide coverage, vision, and dental 401(k) retirement plan with employer matching Competitive PTO policy Generous family leave policy after 8 months of continuous work Work from anywhere to support work-life balance Apple laptop, large second monitor, and other quality-of-life equipment Additional
Provide support to deliver service in a way you’ve always wanted with a dedicated account Listen to your feedback to enhance the claims experience Work toward reducing administrative work for adjusters Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity and welcome applicants from all backgrounds. We encourage those from underrepresented groups to apply.
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About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. About the role
As a Claims Team Lead, Major Case at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial auto delivery & rideshare client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. Who you are
Highly motivated and growth-oriented, impactful and influential Claims professional - knowledgeable in commercial auto delivery & rideshare claims, including coverage and litigation; comfortable with reviewing and analyzing contracts Strong leader - demonstrated ability to motivate, support, and teach a team to excel Tech-oriented - excited by building a tech-driven claims organization and leveraging technology and analytics Passionate - cares about the team, the customer, and their experience Empathetic leader - exercises empathy and patience toward others Sense of urgency while maintaining reasonable work-life balance Creative - challenges assumptions and leverages technology and team talents Curious - seeks whole story to make informed decisions Problem solver - dives into details while focusing on big picture Anti-status quo - takes action to improve processes Communicative - values phone communications throughout the claims process Humor - maintains a positive, collaborative environment What we need
Oversee a team of commercial auto adjuster direct reports Implement and maintain best practices for claims handling (intake, investigation, evaluation, settlement, recovery) Align team with client and customer expectations of the claims process Serve as a resource for escalated claims Foster a positive work environment, promote teamwork, and encourage professional growth Attract, hire, retain, and provide a high level of training with leadership support Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation Serve as backup/leader when the Manager is out of the office Responsible for initial onboarding tasks/access and new hire cultural immersion Subject Matter Expert for first-line questions, escalations, roundtable discussions Increase reserve and payment authority with the ability to assist with moderate reviews Identify topics and trends for team Huddles and Elevated Claims Experience Workshops Requirements
Active insurance adjuster’s license in designated state or home state Bachelor's degree (lack of one should not stop you if you have other qualifications) 8+ years of insurance claims experience in multiple lines with complex/high exposure litigated bodily injury 3+ years of leadership experience, preferably in a remote environment Experience with auto delivery and/or rideshare (or TNC/Livery) is required Comfortable with technology and evolving claims systems/processes to drive efficiencies Commitment to quality, accuracy, and attention to detail Integrity, ethics, and accountability in handling confidential information Willing to obtain all licenses within 60 days, including required testing Knowledge of state regulations, policy provisions, and standard operating procedures Willingness to travel for clients and claims needs Benefits
Generous health-insurance package with nationwide coverage, vision, and dental 401(k) retirement plan with employer matching Competitive PTO policy Generous family leave policy after 8 months of continuous work Work from anywhere to support work-life balance Apple laptop, large second monitor, and other quality-of-life equipment Additional
Provide support to deliver service in a way you’ve always wanted with a dedicated account Listen to your feedback to enhance the claims experience Work toward reducing administrative work for adjusters Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity and welcome applicants from all backgrounds. We encourage those from underrepresented groups to apply.
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