Reserv
Major Case Claims Team Lead, Auto Delivery & Rideshare
Reserv, Atlanta, Georgia, United States, 30383
Major Case Claims Team Lead, Auto Delivery & Rideshare
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role As a Claims Team Lead, Major Case at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial auto delivery & rideshare client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
Who you are
Highly motivated and growth-oriented, impactful and influential
Claims professional - knowledgeable about commercial auto delivery & rideshare claims, including coverage and litigation; comfortable reviewing and analyzing contracts
Strong leader - formal management experience or proven peer/project leadership; able to motivate, support, and develop a team
Tech-oriented - excited by building a tech-driven claims organization and leveraging technology and analytics
Passionate - cares about the team, the customer, and the experience
Empathetic, with a sense of urgency (appropriate pace, not necessarily 24/7)
Creative and curious - challenges status quo and seeks technology-enabled solutions
Problem solver - able to dive into details while keeping the big picture in mind
Communicative - understands the importance of phone communications throughout the claims process
Humor and approachability to support a difficult role
What we need We need you to do all the things typical to the role:
Oversee a team of commercial auto adjuster direct reports
Implement and maintain best practices for claims handling (intake, investigation, evaluation, settlement, recovery)
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, promote teamwork, and encourage professional growth
Attract, hire, retain, and provide high-quality training with support from the leadership team
Prepare and present comprehensive claims reports, metrics, and analyses to clients; advise on claim trends and loss mitigation
Serve as backup/leader when the Manager is out of office
Responsible for initial onboarding tasks and new-hire cultural immersion
Increased reserve and payment authority with the ability to assist with moderate reviews
Identify topics and trends for team Huddles and Elevated Claims Experience Workshops
Requirements
Active insurance adjuster’s license by way of a designated home state, or home state
Bachelor's degree (or equivalent experience)
8+ years of insurance claims experience in multiple lines with complex/high exposure litigated bodily injury experience
3+ years of leadership experience, preferably in a remote environment
Experience with auto delivery and/or ride share (or TNC/Livery) is required
Comfortable with technology and evolving claims systems and processes
Commitment to quality, accuracy, and attention to detail
Integrity, ethics, and accountability with confidential information
Willing to obtain all licenses within 60 days, including state-required testing
Knowledge of state regulations, policy provisions, and standard operating procedures
Willingness to travel for clients and claims needs
Ability to work from anywhere to support work-life balance
Benefits and environment
Generous health-insurance package with nationwide coverage, vision, and dental
401(k) with employer matching
Competitive PTO, with emphasis on well-being
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate work-life balance
Equipment provided (e.g., Apple laptop, large second monitor)
Diversity and inclusion At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the self-identification survey. Completion is voluntary. Any information provided will be confidential and used in accordance with applicable law. Reserv is an equal opportunity employer and does not discriminate on the basis of protected status.
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We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role As a Claims Team Lead, Major Case at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial auto delivery & rideshare client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
Who you are
Highly motivated and growth-oriented, impactful and influential
Claims professional - knowledgeable about commercial auto delivery & rideshare claims, including coverage and litigation; comfortable reviewing and analyzing contracts
Strong leader - formal management experience or proven peer/project leadership; able to motivate, support, and develop a team
Tech-oriented - excited by building a tech-driven claims organization and leveraging technology and analytics
Passionate - cares about the team, the customer, and the experience
Empathetic, with a sense of urgency (appropriate pace, not necessarily 24/7)
Creative and curious - challenges status quo and seeks technology-enabled solutions
Problem solver - able to dive into details while keeping the big picture in mind
Communicative - understands the importance of phone communications throughout the claims process
Humor and approachability to support a difficult role
What we need We need you to do all the things typical to the role:
Oversee a team of commercial auto adjuster direct reports
Implement and maintain best practices for claims handling (intake, investigation, evaluation, settlement, recovery)
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, promote teamwork, and encourage professional growth
Attract, hire, retain, and provide high-quality training with support from the leadership team
Prepare and present comprehensive claims reports, metrics, and analyses to clients; advise on claim trends and loss mitigation
Serve as backup/leader when the Manager is out of office
Responsible for initial onboarding tasks and new-hire cultural immersion
Increased reserve and payment authority with the ability to assist with moderate reviews
Identify topics and trends for team Huddles and Elevated Claims Experience Workshops
Requirements
Active insurance adjuster’s license by way of a designated home state, or home state
Bachelor's degree (or equivalent experience)
8+ years of insurance claims experience in multiple lines with complex/high exposure litigated bodily injury experience
3+ years of leadership experience, preferably in a remote environment
Experience with auto delivery and/or ride share (or TNC/Livery) is required
Comfortable with technology and evolving claims systems and processes
Commitment to quality, accuracy, and attention to detail
Integrity, ethics, and accountability with confidential information
Willing to obtain all licenses within 60 days, including state-required testing
Knowledge of state regulations, policy provisions, and standard operating procedures
Willingness to travel for clients and claims needs
Ability to work from anywhere to support work-life balance
Benefits and environment
Generous health-insurance package with nationwide coverage, vision, and dental
401(k) with employer matching
Competitive PTO, with emphasis on well-being
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate work-life balance
Equipment provided (e.g., Apple laptop, large second monitor)
Diversity and inclusion At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the self-identification survey. Completion is voluntary. Any information provided will be confidential and used in accordance with applicable law. Reserv is an equal opportunity employer and does not discriminate on the basis of protected status.
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