Reserv
Litigation Claims Team Lead, Auto Delivery & Rideshare
Reserv, Atlanta, Georgia, United States, 30383
Overview
Litigation Claims Team Lead, Auto Delivery & Rideshare at Reserv. Reserv is an insurtech creating AI and automation technology to bring efficiency to claims. We are venture-backed and began operations in May 2022. We focus on automating highly manual tasks to tackle long-standing problems in claims for TPAs, insurance technology providers, and adjusters alike. We have ambitious goals and need adjusters who can work in an evolving environment. If building a leading TPA and addressing the challenges of the claims role excites you, we’d like to meet you. About the role
As a Claims Team Lead, Litigation at Reserv, you will be a working leader supporting a claims manager with leadership and claim technical responsibilities. Leadership includes overseeing adjusting staff serving a commercial auto delivery & rideshare client. You will leverage technology and analytics to drive operational effectiveness and performance. This role balances management responsibilities and individual contributor responsibilities when volume requires assisting with a claim. Who you are
Highly motivated and growth-oriented; impactful and influential Claims professional with knowledge and success in commercial auto delivery & rideshare claims, including coverage and litigation Strong leader with formal management experience or proven peer/project leadership; able to motivate, support, and teach a team Tech-oriented; excited by building a tech-driven claims organization and leveraging technology and analytics Passionate about claims, team, customer experience Empathetic leader with patience Sense of urgency Creative; challenges existing assumptions and leverages technology and the team to address problems Curious; seeks the whole story to make informed, decisive decisions Problem solver; can dive into details while staying aligned with the big picture Anti-status quo; takes action to improve processes Communicative; understands the importance of phone communications in the claims process Humor appreciated; recognizes the challenges of claims What we need
We need you to perform the typical responsibilities of the role: Oversee a team of commercial auto adjuster direct reports Implement and maintain best practices for claims handling: intake, investigation, evaluation, settlement, and recovery Align team with client and customer expectations of the claims process Serve as a resource for escalated claims Foster a positive work environment, promote teamwork, and encourage professional growth Attract, hire, retain, and provide high-level training with support from the leadership team Prepare and present comprehensive claims reports, metrics, and analyses to clients; advise on claim trends and loss mitigation Serve as backup/leader when the Manager is out of the office Oversee initial onboarding tasks/access and new-hire cultural immersion Increased reserve and payment authority with the ability to assist with moderate reviews Identify topics for team Huddles and Elevated Claims Experience Workshops led or co-led by Team Leads, Managers, and Reserv staff Requirements
Active insurance adjuster’s license in designated home state or home state Bachelor's degree (not strictly required if you possess other qualifications) 5+ years of insurance claims experience across multiple lines with litigated bodily injury experience 3+ years of leadership experience; preferably in a remote environment Experience with auto delivery & rideshare claims is required Comfortable with technology; ability to evolve claims systems and processes to drive efficiency and outcomes Commitment to quality, accuracy, and attention to detail Integrity, ethics, and accountability in handling confidential information Willing to obtain all licenses within 60 days, including state-required testing Knowledge of state regulations, policy provisions, and standard operating procedures Willingness to travel for clients and claims needs Generous benefits: health, vision, dental; nationwide coverage 401(k) with employer matching Competitive PTO; aims for employee well-being and energy Generous family leave policy after 8 months of continuous work Work from anywhere to support work-life balance Equipment: Apple laptop, large monitor, and other QoL gear Additional information
Additionally, we will: Listen to feedback to improve long-standing adjuster challenges Work toward reducing administrative work for adjusters Foster a culture of empathy, transparency, and empowerment in a remote-first environment Reserv values diversity and welcomes applicants from all backgrounds. We encourage those from underrepresented groups to apply. EEO information and voluntary self-identification: We are an equal opportunity employer and comply with applicable laws. This section includes government-reported measures of diversity as applicable.
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Litigation Claims Team Lead, Auto Delivery & Rideshare at Reserv. Reserv is an insurtech creating AI and automation technology to bring efficiency to claims. We are venture-backed and began operations in May 2022. We focus on automating highly manual tasks to tackle long-standing problems in claims for TPAs, insurance technology providers, and adjusters alike. We have ambitious goals and need adjusters who can work in an evolving environment. If building a leading TPA and addressing the challenges of the claims role excites you, we’d like to meet you. About the role
As a Claims Team Lead, Litigation at Reserv, you will be a working leader supporting a claims manager with leadership and claim technical responsibilities. Leadership includes overseeing adjusting staff serving a commercial auto delivery & rideshare client. You will leverage technology and analytics to drive operational effectiveness and performance. This role balances management responsibilities and individual contributor responsibilities when volume requires assisting with a claim. Who you are
Highly motivated and growth-oriented; impactful and influential Claims professional with knowledge and success in commercial auto delivery & rideshare claims, including coverage and litigation Strong leader with formal management experience or proven peer/project leadership; able to motivate, support, and teach a team Tech-oriented; excited by building a tech-driven claims organization and leveraging technology and analytics Passionate about claims, team, customer experience Empathetic leader with patience Sense of urgency Creative; challenges existing assumptions and leverages technology and the team to address problems Curious; seeks the whole story to make informed, decisive decisions Problem solver; can dive into details while staying aligned with the big picture Anti-status quo; takes action to improve processes Communicative; understands the importance of phone communications in the claims process Humor appreciated; recognizes the challenges of claims What we need
We need you to perform the typical responsibilities of the role: Oversee a team of commercial auto adjuster direct reports Implement and maintain best practices for claims handling: intake, investigation, evaluation, settlement, and recovery Align team with client and customer expectations of the claims process Serve as a resource for escalated claims Foster a positive work environment, promote teamwork, and encourage professional growth Attract, hire, retain, and provide high-level training with support from the leadership team Prepare and present comprehensive claims reports, metrics, and analyses to clients; advise on claim trends and loss mitigation Serve as backup/leader when the Manager is out of the office Oversee initial onboarding tasks/access and new-hire cultural immersion Increased reserve and payment authority with the ability to assist with moderate reviews Identify topics for team Huddles and Elevated Claims Experience Workshops led or co-led by Team Leads, Managers, and Reserv staff Requirements
Active insurance adjuster’s license in designated home state or home state Bachelor's degree (not strictly required if you possess other qualifications) 5+ years of insurance claims experience across multiple lines with litigated bodily injury experience 3+ years of leadership experience; preferably in a remote environment Experience with auto delivery & rideshare claims is required Comfortable with technology; ability to evolve claims systems and processes to drive efficiency and outcomes Commitment to quality, accuracy, and attention to detail Integrity, ethics, and accountability in handling confidential information Willing to obtain all licenses within 60 days, including state-required testing Knowledge of state regulations, policy provisions, and standard operating procedures Willingness to travel for clients and claims needs Generous benefits: health, vision, dental; nationwide coverage 401(k) with employer matching Competitive PTO; aims for employee well-being and energy Generous family leave policy after 8 months of continuous work Work from anywhere to support work-life balance Equipment: Apple laptop, large monitor, and other QoL gear Additional information
Additionally, we will: Listen to feedback to improve long-standing adjuster challenges Work toward reducing administrative work for adjusters Foster a culture of empathy, transparency, and empowerment in a remote-first environment Reserv values diversity and welcomes applicants from all backgrounds. We encourage those from underrepresented groups to apply. EEO information and voluntary self-identification: We are an equal opportunity employer and comply with applicable laws. This section includes government-reported measures of diversity as applicable.
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