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Ross Stores, Inc.

Store Manager

Ross Stores, Inc., Manhattan, Kansas, United States, 66506

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Overview

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Store Manager

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Ross Stores, Inc. Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt experience for customers. General information: Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, Ross reported revenues of $20.4 billion and is a Fortune 500 company committed to an inclusive work environment and ongoing development for our teams.

General Purpose

Responsible for all aspects of the store's operations. Lead the entire operation to ensure Company standards and best practices are met. Staff, train and develop the leadership team to deliver sales and profit results while maintaining a friendly, easy-to-shop environment. Recruit, train, and develop Associates. Manage Stockroom, Front End, and Sales Floor operations to ensure timely merchandise flow, proper receiving, and expense control through best practices and productivity.

Essential Functions

General Operating Requirements

Lead all Company Best Practices and maximize productivity by minimizing steps and touches while working. Analyze store reports to evaluate controllable expenses and overall store performance. Address variances to Company standards with action plans, in partnership with the District Manager as needed. Ensure proper scheduling of Associates to meet business objectives. Accept special assignments as directed by leadership. Responsible for payroll administration including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.

Organizational Development

Recruit, hire, train and develop Assistant Managers, Area Supervisors and non-exempt Associates. Strive to reduce store turnover through selection, training and motivation; utilize retention tools including incentive programs, recognition opportunities, contests and training; ensure required training courses are prioritized and completed timely. Address personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed. Ensure compliance with Ross personnel policies and procedures. Manage Associate Relations issues, consulting with the District Manager as needed. Ensure compliance with all State, Local and Federal regulations.

Expense Control

Lead expenditures to stay within budget. Control payroll hours to plan as the primary controllable expense, and adjust to current business trends.

Maintaining a Safe & Secure Environment

Maintain adherence to Company safety policies and ensure the safety of Associates and Customers. Ensure all Associates understand and can execute emergency operating procedures.

Customer Service

Treat all Customers, Associates, and leaders with respect; demonstrate courtesy, friendliness and professionalism at all times. Recognize Associates using Company recognition programs. Execute Customer Service and Merchandise Presentation programs through training and supervision. Supervise and coach Retail Associates in providing efficient and friendly service at registers, Customer Service desk, fitting rooms, and sales floor.

Personal And Store Brand

Lead and model a professional appearance per Company Dress Code; reinforce the Dress Code. Represent and support the Company brand at all times. Manage store to maintain a clean, neat, easy-to-shop environment and uphold high housekeeping standards with maintenance support.

Merchandise Processing and In-Store Marketing

Ensure recovery, sizing and markdowns meet Company standards; teach, assign tasks, and follow up per Best Practices. Present and organize merchandise according to Company merchandising guidelines. Urgently process merchandise to the sales floor within Company timeframes.

Loss Prevention

Train Associates on Loss Prevention programs to achieve store short­age goals. Demonstrate integrity and safeguard confidential information, cash, credit card information, and merchandise. Lead the annual inventory process and monitor mark-out-of-stock policy for proper administration.

Competencies

Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution

Qualifications And Special Skills Required

Five or more years of Store management experience in a retail environment. Must maintain a high level of customer service. Ability to lead, manage, motivate and communicate positively to Store Associates at all levels. Ability to train, coach and develop Associates at all levels. Ability to organize and prioritize tasks, develop a schedule and execute to achieve results. Fluency in English. Must exercise considerable independent judgement and discretion. Ability to work evenings and weekends.

Physical Requirements/ADA

Ability to use all store equipment, including PDTs, registers, and PCs as required. Stand, walk, and move around the store up to 100% of working time. Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Occasionally push, pull and lift more than 25 lbs. Use janitorial equipment, rolling racks, ladders, and other assigned supplies. Perform basic mathematical calculations commonly used in retail environments.

Supervisory Responsibilities

Certain assignments may require other qualifications and skills. Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not comprehensive or all-inclusive and contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination.

Job Details

Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail

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