Zurich North America
AVP, General Liability Claims Manager
Zurich North America, California, Missouri, United States, 65018
Overview
Join to apply for the
AVP, General Liability Claims Manager
role at
Zurich North America . Zurich is currently looking for an AVP, General Liability Claims Manager. We’re seeking an inspiring and dynamic leader to guide and support a high-performing team of Managers and Claims Professionals within our General Liability Specialty Team. In this pivotal role, you’ll oversee claim operations across Captives, Excess & Surplus, Direct Markets, and Multinational programs. This leader will partner with the other AVPs within the line of business to help develop, support and drive key initiatives and strategies. They will also work on National Projects on behalf of the line of business and serve as a subject matter expert to the underwriting team regarding product developments or enhancements to provide support and guidance and ensure compliance with regulatory policies. The successful candidate will coordinate the work activities of the team and has responsibility for performance, development and coaching of staff to maximize contributions and drive employee development and operational improvements. This position has clear and distinct accountability for business results and manages internal and external customer relationships. Zurich North America Claims emphasizes a hybrid work model designed for flexibility, allowing claims employees to work in their preferred location while enabling in-person collaboration when meaningful. The selected candidate will report to one of the following offices on a hybrid schedule: Parsippany, NJ; New York, NY; Dallas, TX; Atlanta, GA; Omaha, NE; Overland Park, KS; Gold River, CA; or Schaumburg, IL. Responsibilities
Lead and coach a high-performing team of Managers and Claims Professionals within the General Liability Specialty Team. Oversee claim operations across Captives, Excess & Surplus, Direct Markets, and Multinational programs. Partner with other AVPs to develop, support and drive key initiatives and strategies. Serve as a subject matter expert to underwriting regarding product developments or enhancements and ensure regulatory policy compliance. Coordinate team activities with accountability for performance, development, and staff coaching to maximize contributions and drive operational improvements. Manage internal and external customer relationships and drive business results. Hybrid Work & Location
The model provides flexibility with occasional in-office attendance expected. Report to a Zurich North America claims office on a hybrid schedule in one of the following locations: Parsippany, NJ; New York, NY; Dallas, TX; Atlanta, GA; Omaha, NE; Overland Park, KS; Gold River, CA; Schaumburg, IL. Basic Qualifications
Juris Doctor and 8+ years of experience in the Claims area OR Bachelor’s Degree and 9+ years of experience in the Claims area OR High School Diploma or Equivalent and 11+ years of experience in the Claims area AND 3+ years of management experience Customer service experience Experience with Microsoft Office Knowledge of insurance legal statutes and procedures Travel 25% or more Preferred Qualifications
Expertise in Primary General Liability Claims, Captives, Excess & Surplus, Direct Markets, and Multinational Programs Experience with leading leaders Experience with change management tools/methodologies Strategic thinking and problem-solving abilities Ability to build strong relationships and establish rapport Successful implementation of process changes Negotiation experience Experience collaborating across work groups In-depth knowledge of the insurance industry, claims and the insurance legal and regulatory environment Excellent communication skills Analytical Skills Advanced degree AIC SCLA CPCU Compensation & Benefits
Compensation is influenced by location, role, skill set, and experience. The proposed salary range is $113,100.00 - $185,100.00 with short-term incentive bonus eligibility of 20%. Zurich North America is an equal opportunity employer and complies with applicable laws. A comprehensive employee benefits package is provided. Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Location(s)
AM - Atlanta, AM - Dallas, AM - Gold River, AM - New York, AM - Omaha, AM - Overland Park, AM - Parsippany, AM - Schaumburg Remote Working: Hybrid | Schedule: Full Time | Employment Sponsorship Offered: No Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. For more information about Total Rewards, please click here.
#J-18808-Ljbffr
Join to apply for the
AVP, General Liability Claims Manager
role at
Zurich North America . Zurich is currently looking for an AVP, General Liability Claims Manager. We’re seeking an inspiring and dynamic leader to guide and support a high-performing team of Managers and Claims Professionals within our General Liability Specialty Team. In this pivotal role, you’ll oversee claim operations across Captives, Excess & Surplus, Direct Markets, and Multinational programs. This leader will partner with the other AVPs within the line of business to help develop, support and drive key initiatives and strategies. They will also work on National Projects on behalf of the line of business and serve as a subject matter expert to the underwriting team regarding product developments or enhancements to provide support and guidance and ensure compliance with regulatory policies. The successful candidate will coordinate the work activities of the team and has responsibility for performance, development and coaching of staff to maximize contributions and drive employee development and operational improvements. This position has clear and distinct accountability for business results and manages internal and external customer relationships. Zurich North America Claims emphasizes a hybrid work model designed for flexibility, allowing claims employees to work in their preferred location while enabling in-person collaboration when meaningful. The selected candidate will report to one of the following offices on a hybrid schedule: Parsippany, NJ; New York, NY; Dallas, TX; Atlanta, GA; Omaha, NE; Overland Park, KS; Gold River, CA; or Schaumburg, IL. Responsibilities
Lead and coach a high-performing team of Managers and Claims Professionals within the General Liability Specialty Team. Oversee claim operations across Captives, Excess & Surplus, Direct Markets, and Multinational programs. Partner with other AVPs to develop, support and drive key initiatives and strategies. Serve as a subject matter expert to underwriting regarding product developments or enhancements and ensure regulatory policy compliance. Coordinate team activities with accountability for performance, development, and staff coaching to maximize contributions and drive operational improvements. Manage internal and external customer relationships and drive business results. Hybrid Work & Location
The model provides flexibility with occasional in-office attendance expected. Report to a Zurich North America claims office on a hybrid schedule in one of the following locations: Parsippany, NJ; New York, NY; Dallas, TX; Atlanta, GA; Omaha, NE; Overland Park, KS; Gold River, CA; Schaumburg, IL. Basic Qualifications
Juris Doctor and 8+ years of experience in the Claims area OR Bachelor’s Degree and 9+ years of experience in the Claims area OR High School Diploma or Equivalent and 11+ years of experience in the Claims area AND 3+ years of management experience Customer service experience Experience with Microsoft Office Knowledge of insurance legal statutes and procedures Travel 25% or more Preferred Qualifications
Expertise in Primary General Liability Claims, Captives, Excess & Surplus, Direct Markets, and Multinational Programs Experience with leading leaders Experience with change management tools/methodologies Strategic thinking and problem-solving abilities Ability to build strong relationships and establish rapport Successful implementation of process changes Negotiation experience Experience collaborating across work groups In-depth knowledge of the insurance industry, claims and the insurance legal and regulatory environment Excellent communication skills Analytical Skills Advanced degree AIC SCLA CPCU Compensation & Benefits
Compensation is influenced by location, role, skill set, and experience. The proposed salary range is $113,100.00 - $185,100.00 with short-term incentive bonus eligibility of 20%. Zurich North America is an equal opportunity employer and complies with applicable laws. A comprehensive employee benefits package is provided. Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Location(s)
AM - Atlanta, AM - Dallas, AM - Gold River, AM - New York, AM - Omaha, AM - Overland Park, AM - Parsippany, AM - Schaumburg Remote Working: Hybrid | Schedule: Full Time | Employment Sponsorship Offered: No Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. For more information about Total Rewards, please click here.
#J-18808-Ljbffr