EY
Business Consulting - Healthcare - Patient Access - Manager
EY, Detroit, Michigan, United States, 48228
Overview
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Business Consulting - Healthcare - Patient Access - Manager
role at
EY . Today’s healthcare environment is undergoing rapid change. As healthcare organizations seek to stabilize operations and plan for a financially sustainable future, they are challenged to integrate transformative technology and patient-focused operations while maintaining operational discipline. As a Manager within EY’s Health consulting practice, you’ll work with clients across the healthcare industry to transform operations to meet evolving demands. Your Opportunity
As part of EY’s Health consulting practice, you will work with clients across the country in solving complex problems in today’s rapidly changing healthcare environment. We are seeking a highly motivated Manager, with a focus on provider operations, specifically patient access, to manage client engagement teams, work with a wide variety of clients to deliver professional services and manage business development activities on strategic and global priority accounts. Responsibilities
Spend time partnering with the provider team to work with a broad spectrum of not-for-profit and for-profit healthcare clients, including hospitals, healthcare systems, physician practices and academic medical centers, to assess and redesign clinical processes. As a Manager in Health consulting focused on Provider Operations, work with clients across areas including operational improvement, benchmarking and financial quantification, cost reduction/revenue enhancement, workflow redesign, and patient access initiatives such as template management, template optimization, and scheduling algorithms. Skills And Attributes For Success
Effectively manage and motivate client engagement teams; foster an inclusive, innovative team environment; counsel and mentor junior consultants. Build client relationships, consistently deliver quality services, drive work products on time and on budget, monitor progress and manage risk. Cultivate and manage business development opportunities; understand EY services and assess ways to serve clients; maintain long-term client relationships. Demonstrate in-depth technical capabilities and professional knowledge. Qualifications
A bachelor’s degree with approximately 5 years of related work experience; or a master’s degree with approximately 4 years of related work experience. Approximately 4 years of healthcare consulting experience, preferably with prior experience as a manager (or above) in a consulting firm or industry role. Required experience with patient access and centralized contact centers. Ability to lead patient access initiatives including clinician management, template management, template optimization, referral management, and scheduling algorithms; experience in assessment, design, and implementation in an ambulatory setting. Experience with centralization of patient access functions, including contact center staffing models and engagement-channel technology. Ability to read and interpret hospital financial statements and contract terms, use complex financial models, and map operational processes; experience with healthcare cost reduction planning and implementation. Experience with healthcare organization M&A, physician alignment, or financial margin improvement initiatives. Experience in selling and delivering projects covering the full life cycle from assessment to design and implementation support. Ability to generate revenue within existing healthcare clients and develop new prospects at the C-suite level of large healthcare companies. Ability to manage a team of staff/senior consultants; work collaboratively in a team and know when to lead or follow. Strong analytical and problem-solving skills; excellent verbal and written communication skills. Proficiency with Microsoft Office tools (Excel models, Visio scheduling and referral workflows, PowerPoint presentations) for work product creation. Willingness to travel as needed by the client. Preferred Qualifications
Degree with emphasis in Finance, Accounting, and/or Business; CPA, MBA, MHA and/or MPH preferred. What We Look For
We’re interested in passionate leaders with strong vision and a desire to stay on top of trends in the healthcare industry. If you have a genuine passion for healthcare, this role is for you. What We Offer You
At EY, we’ll develop you with future-focused skills and world-class experiences. We offer a flexible environment and a diverse, inclusive culture of globally connected teams. Learn more. Comprehensive compensation and benefits package with base salary ranges; total rewards include medical and dental coverage, pension/401(k), and paid time off options. Hybrid model: most client-facing roles are expected to work in person 40-60% of the time. Flexible vacation policy and designated holidays, with accommodations to support well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, please review additional information. EY is committed to equal employment opportunities and providing accommodations upon request.
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Join to apply for the
Business Consulting - Healthcare - Patient Access - Manager
role at
EY . Today’s healthcare environment is undergoing rapid change. As healthcare organizations seek to stabilize operations and plan for a financially sustainable future, they are challenged to integrate transformative technology and patient-focused operations while maintaining operational discipline. As a Manager within EY’s Health consulting practice, you’ll work with clients across the healthcare industry to transform operations to meet evolving demands. Your Opportunity
As part of EY’s Health consulting practice, you will work with clients across the country in solving complex problems in today’s rapidly changing healthcare environment. We are seeking a highly motivated Manager, with a focus on provider operations, specifically patient access, to manage client engagement teams, work with a wide variety of clients to deliver professional services and manage business development activities on strategic and global priority accounts. Responsibilities
Spend time partnering with the provider team to work with a broad spectrum of not-for-profit and for-profit healthcare clients, including hospitals, healthcare systems, physician practices and academic medical centers, to assess and redesign clinical processes. As a Manager in Health consulting focused on Provider Operations, work with clients across areas including operational improvement, benchmarking and financial quantification, cost reduction/revenue enhancement, workflow redesign, and patient access initiatives such as template management, template optimization, and scheduling algorithms. Skills And Attributes For Success
Effectively manage and motivate client engagement teams; foster an inclusive, innovative team environment; counsel and mentor junior consultants. Build client relationships, consistently deliver quality services, drive work products on time and on budget, monitor progress and manage risk. Cultivate and manage business development opportunities; understand EY services and assess ways to serve clients; maintain long-term client relationships. Demonstrate in-depth technical capabilities and professional knowledge. Qualifications
A bachelor’s degree with approximately 5 years of related work experience; or a master’s degree with approximately 4 years of related work experience. Approximately 4 years of healthcare consulting experience, preferably with prior experience as a manager (or above) in a consulting firm or industry role. Required experience with patient access and centralized contact centers. Ability to lead patient access initiatives including clinician management, template management, template optimization, referral management, and scheduling algorithms; experience in assessment, design, and implementation in an ambulatory setting. Experience with centralization of patient access functions, including contact center staffing models and engagement-channel technology. Ability to read and interpret hospital financial statements and contract terms, use complex financial models, and map operational processes; experience with healthcare cost reduction planning and implementation. Experience with healthcare organization M&A, physician alignment, or financial margin improvement initiatives. Experience in selling and delivering projects covering the full life cycle from assessment to design and implementation support. Ability to generate revenue within existing healthcare clients and develop new prospects at the C-suite level of large healthcare companies. Ability to manage a team of staff/senior consultants; work collaboratively in a team and know when to lead or follow. Strong analytical and problem-solving skills; excellent verbal and written communication skills. Proficiency with Microsoft Office tools (Excel models, Visio scheduling and referral workflows, PowerPoint presentations) for work product creation. Willingness to travel as needed by the client. Preferred Qualifications
Degree with emphasis in Finance, Accounting, and/or Business; CPA, MBA, MHA and/or MPH preferred. What We Look For
We’re interested in passionate leaders with strong vision and a desire to stay on top of trends in the healthcare industry. If you have a genuine passion for healthcare, this role is for you. What We Offer You
At EY, we’ll develop you with future-focused skills and world-class experiences. We offer a flexible environment and a diverse, inclusive culture of globally connected teams. Learn more. Comprehensive compensation and benefits package with base salary ranges; total rewards include medical and dental coverage, pension/401(k), and paid time off options. Hybrid model: most client-facing roles are expected to work in person 40-60% of the time. Flexible vacation policy and designated holidays, with accommodations to support well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, please review additional information. EY is committed to equal employment opportunities and providing accommodations upon request.
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