WorkWave
Employer Industry: Software Solutions for Service Industries
Why consider this job opportunity: - Salary up to $235,000 a year - Flexible work environment with remote work options - Comprehensive benefits package, including health, dental, and 401k with company match - Opportunities for career advancement and professional development - Supportive and collaborative company culture that values teamwork and innovation - Recognized as a best place to work, with multiple awards for company culture and employee satisfaction
What to Expect (Job Responsibilities): - Develop and execute the vision and strategy for a scalable Customer Success model - Create onboarding, engagement, and expansion playbooks tailored to customer segments - Collaborate with cross-functional teams to ensure comprehensive customer success - Own and improve key SaaS Customer Success metrics such as Gross Retention Rate and Net Revenue Retention - Implement and operationalize a Customer Success platform and integrate it with existing tools
What is Required (Qualifications): - 10+ years of experience in Customer Success at enterprise SaaS companies, with at least 5 years in leadership roles - Proven experience in building and scaling Customer Success organizations - Strong knowledge of both high-touch Enterprise and tech-touch SMB models - Experience with Customer Success tools and CRMs, including Gainsight and Salesforce - Bachelor’s degree required; MBA or related advanced degree is a plus
How to Stand Out (Preferred Qualifications): - Demonstrated track record of improving Customer Success metrics - Exceptional communication and customer relationship skills - Analytical mindset with a focus on leveraging data for decision-making - Experience in people management and organizational change management - Willingness to travel up to 10–15% for customer engagements and internal meetings
#CustomerSuccess #Leadership #RemoteWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Why consider this job opportunity: - Salary up to $235,000 a year - Flexible work environment with remote work options - Comprehensive benefits package, including health, dental, and 401k with company match - Opportunities for career advancement and professional development - Supportive and collaborative company culture that values teamwork and innovation - Recognized as a best place to work, with multiple awards for company culture and employee satisfaction
What to Expect (Job Responsibilities): - Develop and execute the vision and strategy for a scalable Customer Success model - Create onboarding, engagement, and expansion playbooks tailored to customer segments - Collaborate with cross-functional teams to ensure comprehensive customer success - Own and improve key SaaS Customer Success metrics such as Gross Retention Rate and Net Revenue Retention - Implement and operationalize a Customer Success platform and integrate it with existing tools
What is Required (Qualifications): - 10+ years of experience in Customer Success at enterprise SaaS companies, with at least 5 years in leadership roles - Proven experience in building and scaling Customer Success organizations - Strong knowledge of both high-touch Enterprise and tech-touch SMB models - Experience with Customer Success tools and CRMs, including Gainsight and Salesforce - Bachelor’s degree required; MBA or related advanced degree is a plus
How to Stand Out (Preferred Qualifications): - Demonstrated track record of improving Customer Success metrics - Exceptional communication and customer relationship skills - Analytical mindset with a focus on leveraging data for decision-making - Experience in people management and organizational change management - Willingness to travel up to 10–15% for customer engagements and internal meetings
#CustomerSuccess #Leadership #RemoteWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr