WorkWave
Employer Industry: Software Development (SaaS)
Why consider this job opportunity: - Salary up to $235,000 per year, plus bonus eligibility - Flexible remote work options and a casual work environment - Robust benefits package including health, dental, and 401k with company match - Opportunities for career advancement and professional growth within the organization - Generous Flexible Time Off policy and paid bonding leave - Recognized as a top workplace with multiple awards for company culture and growth
What to Expect (Job Responsibilities): - Develop and execute the vision and strategy for a scalable Customer Success model across various customer segments - Build and lead a high-performing global Customer Success Management team - Create tailored onboarding, engagement, and expansion playbooks for different customer segments - Collaborate with cross-functional teams to ensure comprehensive customer success - Own and improve key SaaS customer success metrics, such as retention and customer satisfaction
What is Required (Qualifications): - 10+ years of experience in Customer Success at enterprise SaaS companies, with 5+ years in leadership roles - Proven experience in building and scaling Customer Success organizations - Strong knowledge of high-touch and tech-touch customer models - Experience with Customer Success tools and CRMs, such as Gainsight and Salesforce - Bachelor’s degree required; MBA or related advanced degree is a plus
How to Stand Out (Preferred Qualifications): - Strong communication and executive presence skills - Ability to thrive in cross-functional environments and influence at all levels - Analytical mindset with a passion for leveraging data to drive decisions - Willingness to travel up to 10–15% for customer engagements and meetings
#SaaS #CustomerSuccess #LeadershipOpportunity #RemoteWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Why consider this job opportunity: - Salary up to $235,000 per year, plus bonus eligibility - Flexible remote work options and a casual work environment - Robust benefits package including health, dental, and 401k with company match - Opportunities for career advancement and professional growth within the organization - Generous Flexible Time Off policy and paid bonding leave - Recognized as a top workplace with multiple awards for company culture and growth
What to Expect (Job Responsibilities): - Develop and execute the vision and strategy for a scalable Customer Success model across various customer segments - Build and lead a high-performing global Customer Success Management team - Create tailored onboarding, engagement, and expansion playbooks for different customer segments - Collaborate with cross-functional teams to ensure comprehensive customer success - Own and improve key SaaS customer success metrics, such as retention and customer satisfaction
What is Required (Qualifications): - 10+ years of experience in Customer Success at enterprise SaaS companies, with 5+ years in leadership roles - Proven experience in building and scaling Customer Success organizations - Strong knowledge of high-touch and tech-touch customer models - Experience with Customer Success tools and CRMs, such as Gainsight and Salesforce - Bachelor’s degree required; MBA or related advanced degree is a plus
How to Stand Out (Preferred Qualifications): - Strong communication and executive presence skills - Ability to thrive in cross-functional environments and influence at all levels - Analytical mindset with a passion for leveraging data to drive decisions - Willingness to travel up to 10–15% for customer engagements and meetings
#SaaS #CustomerSuccess #LeadershipOpportunity #RemoteWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr