University of Pennsylvania
Associate Director, Admissions Operations/Slate Administrator
University of Pennsylvania, Phila, Pennsylvania, United States
Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America\'s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Job Details Posted Job Title:
Associate Director, Admissions Operations/Slate Administrator
Job Profile Title:
Associate Director C, Student Services, Admissions
Location:
Philadelphia, Pennsylvania
Department / School:
School of Social Policy and Practice
Pay Range:
$66,000.00 - $70,000.00 Annual Rate
Job Description Summary The Associate Director of Admissions Operations / Slate Administrator is responsible for managing and optimizing the Slate CRM system to ensure its effective performance and alignment with institutional goals. This role oversees system configuration, data management, and process automation to enhance the efficiency and effectiveness of recruitment, admissions processing, and financial aid reporting, while ensuring data integrity across all functions.
Key responsibilities include managing application processing, handling data imports and exports, and overseeing integrations using the ADIT tool with Banner and other Penn-approved data platforms. The Associate Director collaborates closely with the admissions team, financial aid, student information services, degree programs, and staff across the school to support and enhance Slate functionality, develop new solutions, and promote best practices in the system usage.
This role also provides technical support and data-related training to faculty and staff, and is responsible for building queries, generating reports and dashboards, and maintaining high standards of data integrity.
Responsibilities
Operational Management: Oversee the technical and operational infrastructure of the admissions process, ensuring seamless functionality of Slate CRM to support recruitment, application processing, and enrollment goals. Design and maintain automated workflows for application review, decision release, and data synchronization with institutional systems like Banner. Manage day-to-day operations, including communication campaigns, event management, form development, data uploads, and routine system maintenance, while establishing protocols to uphold data quality and integrity. Optimize Slate\'s configuration to align with evolving admissions strategies, troubleshoot technical issues, and implement automation to enhance efficiency.
Data Analysis & Reporting: Develop and render official admissions reports while generating real-time dashboards to track recruitment progress, yield rates, summer melt, and enrollment metrics. Maintain the university\'s ADIT report to ensure accurate transfer of admissions and enrollment data to Penn\'s data warehouse, and produce ad-hoc analyses for senior leadership, program staff, and admissions teams. Create custom queries, data visualizations, and presentations to inform strategic decisions.
Slate Training and Support: Design and deliver comprehensive training programs for admissions staff, program coordinators, and cross-departmental users. Onboard new users, develop user guides and tutorials, and host workshops to enhance proficiency in Slate features. Provide tailored functional and technical support, troubleshoot permissions and data entry issues, and serve as the first point of contact for CRM concerns.
Admissions Application Processing: Oversee the accurate and timely processing of applications for the school\'s six degree programs, including data imports, document validation, and communication workflows. Collaborate with program directors to resolve discrepancies, monitor applicant statuses, and provide individual case management from submission through matriculation. Oversee uploading international student enrollment data via iPenn for visa applications and ensure compliance with visa policies; collaborate with ISSS and Financial Aid to support accepted students.
Recruitment: Assist with online and on-campus recruitment events as needed, including limited required travel for off-campus activities, while ensuring Slate tools are used to nurture applicant pipelines and monitor engagement metrics.
Cross-Functional Integration: Coordinate CRM usage across Admissions, Financial Aid, IT, and Registrar. Lead CRM-related process improvement, data reconciliation, and ensure consistent policy implementation affecting student data. Attend inter-office meetings; identify integration points; work with IT and Registrar on data governance and reporting logic; coordinate with Financial Aid on Slate workflows tied to aid packaging.
Additional Duties as Assigned: Undertake special projects aligned with institutional priorities, participate in cross-functional committees, support system migrations, contribute to policy development, and engage in ceremonial events as required.
Qualifications A Bachelor\'s degree with 3-5 years of experience in admissions operations, enrollment management, or higher education recruitment is required; Master\'s degree is preferred. Strongly preferred qualifications include 2-3 years of experience with CRM systems. The ideal candidate will be particularly knowledgeable with Slate by Technolutions, including configuration, testing, documentation, and support. Demonstrated experience collaborating across departments and managing data integration between CRM systems and student information systems (e.g., Banner) is also highly desirable.
Additional Information Job Location: Philadelphia, Pennsylvania
Special Requirements: Background checks may be required after a conditional job offer. Consideration of the background check will be tailored to the requirements of the job.
Benefits
Health, Life, and Flexible Spending Accounts: Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits with pre-tax spending accounts.
Tuition: Tuition assistance for employee, spouse, and dependent children; eligible at other institutions for dependents as well.
Retirement: Generous retirement plans with pre-tax or Roth options; investment options through TIAA and Vanguard.
Time Away from Work: Substantial paid time off for vacations, personal matters, health, and family needs.
Long-Term Care Insurance: Offered in partnership with Genworth Financial for eligible employees and family members.
Wellness and Work-life Resources: Programs to support health, family, and work-life balance.
Professional and Personal Development: Resources for career growth.
University Resources: Access to libraries, athletic facilities, arboretum, art galleries, and cultural events; many activities available to Penn community members and families.
Discounts and Special Services: Deals on arts, entertainment, transportation, mortgages, and more.
Flexible Work Hours: Flexible options for work arrangements to support balance.
Penn Home Ownership Services: Forgivable loan for eligible employees for home buying or improvements.
Adoption Assistance: Reimbursement for qualified adoption expenses, up to two adoptions per household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.
Special note: The University of Pennsylvania\'s special character is reflected in the wide variety of backgrounds, experiences, and perspectives of the Penn community. We seek talented faculty and staff who will contribute to a vibrant community and help advance the University\'s commitment to excellence in teaching, research, and scholarship.
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Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Job Details Posted Job Title:
Associate Director, Admissions Operations/Slate Administrator
Job Profile Title:
Associate Director C, Student Services, Admissions
Location:
Philadelphia, Pennsylvania
Department / School:
School of Social Policy and Practice
Pay Range:
$66,000.00 - $70,000.00 Annual Rate
Job Description Summary The Associate Director of Admissions Operations / Slate Administrator is responsible for managing and optimizing the Slate CRM system to ensure its effective performance and alignment with institutional goals. This role oversees system configuration, data management, and process automation to enhance the efficiency and effectiveness of recruitment, admissions processing, and financial aid reporting, while ensuring data integrity across all functions.
Key responsibilities include managing application processing, handling data imports and exports, and overseeing integrations using the ADIT tool with Banner and other Penn-approved data platforms. The Associate Director collaborates closely with the admissions team, financial aid, student information services, degree programs, and staff across the school to support and enhance Slate functionality, develop new solutions, and promote best practices in the system usage.
This role also provides technical support and data-related training to faculty and staff, and is responsible for building queries, generating reports and dashboards, and maintaining high standards of data integrity.
Responsibilities
Operational Management: Oversee the technical and operational infrastructure of the admissions process, ensuring seamless functionality of Slate CRM to support recruitment, application processing, and enrollment goals. Design and maintain automated workflows for application review, decision release, and data synchronization with institutional systems like Banner. Manage day-to-day operations, including communication campaigns, event management, form development, data uploads, and routine system maintenance, while establishing protocols to uphold data quality and integrity. Optimize Slate\'s configuration to align with evolving admissions strategies, troubleshoot technical issues, and implement automation to enhance efficiency.
Data Analysis & Reporting: Develop and render official admissions reports while generating real-time dashboards to track recruitment progress, yield rates, summer melt, and enrollment metrics. Maintain the university\'s ADIT report to ensure accurate transfer of admissions and enrollment data to Penn\'s data warehouse, and produce ad-hoc analyses for senior leadership, program staff, and admissions teams. Create custom queries, data visualizations, and presentations to inform strategic decisions.
Slate Training and Support: Design and deliver comprehensive training programs for admissions staff, program coordinators, and cross-departmental users. Onboard new users, develop user guides and tutorials, and host workshops to enhance proficiency in Slate features. Provide tailored functional and technical support, troubleshoot permissions and data entry issues, and serve as the first point of contact for CRM concerns.
Admissions Application Processing: Oversee the accurate and timely processing of applications for the school\'s six degree programs, including data imports, document validation, and communication workflows. Collaborate with program directors to resolve discrepancies, monitor applicant statuses, and provide individual case management from submission through matriculation. Oversee uploading international student enrollment data via iPenn for visa applications and ensure compliance with visa policies; collaborate with ISSS and Financial Aid to support accepted students.
Recruitment: Assist with online and on-campus recruitment events as needed, including limited required travel for off-campus activities, while ensuring Slate tools are used to nurture applicant pipelines and monitor engagement metrics.
Cross-Functional Integration: Coordinate CRM usage across Admissions, Financial Aid, IT, and Registrar. Lead CRM-related process improvement, data reconciliation, and ensure consistent policy implementation affecting student data. Attend inter-office meetings; identify integration points; work with IT and Registrar on data governance and reporting logic; coordinate with Financial Aid on Slate workflows tied to aid packaging.
Additional Duties as Assigned: Undertake special projects aligned with institutional priorities, participate in cross-functional committees, support system migrations, contribute to policy development, and engage in ceremonial events as required.
Qualifications A Bachelor\'s degree with 3-5 years of experience in admissions operations, enrollment management, or higher education recruitment is required; Master\'s degree is preferred. Strongly preferred qualifications include 2-3 years of experience with CRM systems. The ideal candidate will be particularly knowledgeable with Slate by Technolutions, including configuration, testing, documentation, and support. Demonstrated experience collaborating across departments and managing data integration between CRM systems and student information systems (e.g., Banner) is also highly desirable.
Additional Information Job Location: Philadelphia, Pennsylvania
Special Requirements: Background checks may be required after a conditional job offer. Consideration of the background check will be tailored to the requirements of the job.
Benefits
Health, Life, and Flexible Spending Accounts: Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits with pre-tax spending accounts.
Tuition: Tuition assistance for employee, spouse, and dependent children; eligible at other institutions for dependents as well.
Retirement: Generous retirement plans with pre-tax or Roth options; investment options through TIAA and Vanguard.
Time Away from Work: Substantial paid time off for vacations, personal matters, health, and family needs.
Long-Term Care Insurance: Offered in partnership with Genworth Financial for eligible employees and family members.
Wellness and Work-life Resources: Programs to support health, family, and work-life balance.
Professional and Personal Development: Resources for career growth.
University Resources: Access to libraries, athletic facilities, arboretum, art galleries, and cultural events; many activities available to Penn community members and families.
Discounts and Special Services: Deals on arts, entertainment, transportation, mortgages, and more.
Flexible Work Hours: Flexible options for work arrangements to support balance.
Penn Home Ownership Services: Forgivable loan for eligible employees for home buying or improvements.
Adoption Assistance: Reimbursement for qualified adoption expenses, up to two adoptions per household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.
Special note: The University of Pennsylvania\'s special character is reflected in the wide variety of backgrounds, experiences, and perspectives of the Penn community. We seek talented faculty and staff who will contribute to a vibrant community and help advance the University\'s commitment to excellence in teaching, research, and scholarship.
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