Pet Supplies Plus
Privacy Policy – Pet Supplies Plus
This Privacy Policy ("Policy") applies to PSP Group, LLC its affiliates, subsidiaries, divisions and designees. ("PSP" or "we"). This Policy describes how Pet Supplies Plus collects, shares, uses, and safeguards customer personal information ("Personal Information"). This Policy covers Personal Information we collect anywhere including our Pet Supplies Plus retail stores, our websites at PetSuppliesPlus.com, PetSuppliesPlusEmail.com, and any other websites where we post this Policy (collectively the "Site"). This Policy also applies to Personal Information we may collect, share, and use from the emails and other communications you receive from us. By accessing, viewing, or using this site, you acknowledge that you have read, understand, and agree with this Privacy Policy and our Terms of Use.
IF YOU DO NOT WISH TO BE BOUND BY THIS PRIVACY POLICY AND OUR TERMS OF USE, PLEASE DO NOT USE THIS SITE.
INFORMATION WE COLLECT
We may automatically collect some information when you come to our Site. This information helps us improve our Site and your experience on our Site.
Automatic Anonymous Information
What we collect automatically includes information about the computer or device you use to come to our Site. This may include the software that runs your computer, the type of software you use to access and search the internet, the service you use to go online, and the internet address assigned to your computer. This information helps us make our Site work better with your systems. We also collect data about how you use our Site such as the times you come to our Site and for how long. We may also know what websites you went to before and after our Site. It is not uncommon for online stores to collect this type of data. The information that is automatically submitted to us by your computer or device is considered anonymous information. To the extent we share such information with third parties, it is not traceable to any particular user and will not be used to contact you.
Cookies
Like many websites, our Site uses "cookie" technology. A "cookie" is a small data file. Our Site may store cookies on your hard drive. Cookies help us know when you come back to our Site. Cookies also help us "remember" information about you. We may try to remember things such as what products you prefer and your log-in information. Personal Information may be tied to these cookies. We do this to help bring you a better shopping experience. It can make check out faster. It also helps us make shopping more personal to you. You can set your browser to not accept cookies, however some services on our Site may not be available.
Our company and our trusted third parties may share with one another anonymous versions of user information collected at this site. We may use that information to link to and issue anonymous cookies containing demographic or intent-based data for online behavioral advertising purposes. Such cookies do not contain personally identifiable information.
Interest Based Advertising
Mouse Movements and Keystrokes
Pixel Tags
Third Party Analytics
Third Party Reviews
We may also use companies to help us collect information about our products or instore experiences. These companies may use their own cookies and web beacons on our Site.
Personal Information
You may give us "Personal Information" that tells us who you are and other things about you. Personal Information we may collect includes your name, postal address, telephone number, e-mail address, and loyalty account number. We may also collect your username and password.
We may collect demographic data from surveys or third parties. Demographics help us know our customers. For example, demographics can tell us your age, your gender, and what type of pets you own.
We may collect information you give us when you buy or use our products and services (services include, but are not limited to, grooming, nail trimming, and pet wash), create or update loyalty accounts, and contact us. We may also collect your information when you enter our contests or sweepstakes, take our surveys, interact with us on social media websites, and sign up for our newsletters and other communications.
Children’s Online Privacy
Our Site is designed for a general audience. We do not knowingly solicit or collect personal information as defined by COPPA from children under 13. If you are a parent or guardian and believe that we have collected such personal information other than as permitted by COPPA, please contact us.
USE OF INFORMATION
When you submit Personal Information to us, you understand that you are agreeing to allow us to use your Personal Information to, among other things:
Operate and improve our Site, business and services. We may keep a customer database and other business records for reasonable periods.
Provide customer service to you.
Communicate with you by postal mail, e-mail, phone and other ways about contests, promotions, rewards, events, and special offers for products and services from Pet Supplies Plus and our select partners (collectively, "Pet Supplies Plus Marketing Communications").
Find products and services you may like based on your past orders and activities.
Send you business communications, including confirmations, invoices, notices, updates, product alerts, and administrative messages.
Detect, prevent and enforce against fraudulent, malicious or illegal acts.
Run contests, sweepstakes, programs and surveys.
Transfer Personal Information to third party vendors, consultants and other service providers ("Vendors"). Our Vendors will use your information to do work for us. Your Personal Information is captured in the United States for processing by Pet Supplies Plus and our Vendors. These laws may require us to disclose Personal Information to the United States government and other government authorities.
Combine Personal Information we get from you with information from third parties, if allowed by law. We may do this to correct your Personal Information so we can get Pet Supplies Plus Marketing Communications to the right address. We may also do this to help improve your experience and make it more personal.
Meet legal, regulatory, insurance, security and processing requirements.
For other purposes with your consent or as permitted or required by law.
DISCLOSURE OF PERSONAL INFORMATION
We do not rent or sell your personal information to any third party. We will not disclose your personal information to third parties for their own marketing purposes except as described in this policy, or otherwise with your express consent. We may disclose your Personal Information to third parties:
With your consent, for example, when you let us share your information with third parties for their own marketing purposes subject to their own privacy policies.
As needed to meet legal, regulatory, insurance, audit, and security requirements.
For legal reasons if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
meet any applicable law, regulation, legal process or enforceable governmental request.
enforce applicable Terms of Service, including investigation of potential violations.
detect, prevent, or otherwise address fraud, security or technical issues.
protect against harm to the rights, property or safety of Pet Supplies Plus, our users or the public as required or permitted by law.
As permitted or required by law, including to respond to lawful requests and legal process, to protect the rights and property of Pet Supplies Plus our agents, customers, members, and others, to enforce our agreements, policies and terms of use, in an emergency to protect the personal safety of Pet Supplies Plus, its customers, or any person.
In connection with any proposed or actual merger, sale of company assets, financing or acquisition of all or a part of our business to another company to evaluate and/or perform the transaction.
We may also share information that does not directly identify you. This information may be in aggregated or anonymous form.
INFORMATION CHOICE AND ACCESS
You can "opt-out" of Pet Supplies Plus Marketing Communications. If you opted-in to our sharing of your Personal Information with third party marketers, you can opt-out of that too. You may also request to access or change your Personal Information. You may also ask us to change your preferences for how we use your Personal information. To make these requests:
Follow opt-out instructions in promotional e-mails we send to you.
Contact us as described in Questions or Concerns below. Please include your full name, address, phone number and e-mail address. Also, tell us what information you would like to access, change or add to our "opt-out" list. This will help us process your request.
If you "opt-out" of our Pet Supplies Plus Marketing Communications, you may still get business communications. Business communications include order confirmations, product recall information, or other administrative information.
SECURITY OF PERSONAL INFORMATION
Pet Supplies Plus takes reasonable steps to help protect Personal Information that we have or control against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We do not, however, guarantee that unauthorized, inadvertent disclosure will never occur.
QUESTIONS OR CONCERNS
If you have questions or concerns about how we use your Personal Information, please contact us.
CHANGES/UPDATES TO THIS POLICY
If we intend to use or disclose Personal Information in any way materially different than what we say in this Policy, we will make reasonable efforts to let you know about this change. When we make any changes to this Policy, we will display the effective date of this Privacy Policy at the top of this page.
SUPPLEMENTAL PRIVACY NOTICES FOR SELECT STATES
Privacy Notice for California Residents
This Privacy Notice for California Residents supplements the information contained in our Privacy Policy above and applies solely to all visitors, users, and others who reside in the State of California. We comply with the California Consumer Privacy Act (CCPA) as amended by the CPRA.
INFORMATION WE COLLECT
Our website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). We have collected the following categories of personal information from our consumers within the last twelve (12) months:
Category A: Identifiers
– Examples: A real name, Internet Protocol address, email address, or other similar identifiers. Collected: YES
Category B
– Personal information categories listed in the California Customer Records statute. Collected: YES
Category C: Protected classification characteristics
– Examples: Age, race, etc. Collected: NO
Category D: Commercial information
– Examples: Records of purchasing histories. Collected: YES
Category E: Biometric information
– Collected: NO
Category F: Internet or other network activity
– Collected: YES
Category H: Sensory data
– Collected: NO
Category I ,
J ,
K
– Collected: NO
Personal information does not include publicly available information, de-identified or aggregated information, or information excluded from the CCPA scope.
We obtain the categories of personal information listed above from: direct forms you complete on our website; website usage details collected automatically; and indirect observations of your actions on our website.
USE OF PERSONAL INFORMATION
We may use or disclose the personal information we collect for one or more of the following business purposes:
To fulfill or meet the reason you provided the information; to process payments and support orders.
To provide you with support and to respond to your inquiries, including investigations and improving our responses.
To respond to law enforcement requests and as required by applicable law.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing notice.
SHARING PERSONAL INFORMATION
We may disclose your personal information to a third party for a business purpose with a contract that requires confidentiality and limits use to performing the contract.
In the preceding twelve (12) months, we have disclosed categories of personal information for a business purpose and to the following categories of third parties: service providers, and others you authorize. We have not sold any personal information in the preceding twelve months.
YOUR RIGHTS AND CHOICES
The CCPA provides California residents with rights regarding their personal information. This section describes your rights and how to exercise them, including access, data portability, and deletion requests, and non-discrimination.
CHANGES TO OUR PRIVACY NOTICE
We reserve the right to amend this privacy notice at our discretion and will display the effective date at the top of the Privacy Policy when changes are made.
CONTACT INFORMATION
If you have questions or comments about this notice, how we collect and use your information, your choices and rights under state laws, or wish to exercise your rights, please contact us. This notice also includes state-specific disclosures for Colorado, Connecticut, Oregon, Texas, and Virginia, and related rights and processes.
Note: Personal Information does not include information about job applicants, employees, or information collected as a service provider to our clients.
From time to time, we or our vendors may collect Personal Information in connection with promotions or programs. Get answers quickly by reading our FAQs or contacting your local store for assistance.
#J-18808-Ljbffr
IF YOU DO NOT WISH TO BE BOUND BY THIS PRIVACY POLICY AND OUR TERMS OF USE, PLEASE DO NOT USE THIS SITE.
INFORMATION WE COLLECT
We may automatically collect some information when you come to our Site. This information helps us improve our Site and your experience on our Site.
Automatic Anonymous Information
What we collect automatically includes information about the computer or device you use to come to our Site. This may include the software that runs your computer, the type of software you use to access and search the internet, the service you use to go online, and the internet address assigned to your computer. This information helps us make our Site work better with your systems. We also collect data about how you use our Site such as the times you come to our Site and for how long. We may also know what websites you went to before and after our Site. It is not uncommon for online stores to collect this type of data. The information that is automatically submitted to us by your computer or device is considered anonymous information. To the extent we share such information with third parties, it is not traceable to any particular user and will not be used to contact you.
Cookies
Like many websites, our Site uses "cookie" technology. A "cookie" is a small data file. Our Site may store cookies on your hard drive. Cookies help us know when you come back to our Site. Cookies also help us "remember" information about you. We may try to remember things such as what products you prefer and your log-in information. Personal Information may be tied to these cookies. We do this to help bring you a better shopping experience. It can make check out faster. It also helps us make shopping more personal to you. You can set your browser to not accept cookies, however some services on our Site may not be available.
Our company and our trusted third parties may share with one another anonymous versions of user information collected at this site. We may use that information to link to and issue anonymous cookies containing demographic or intent-based data for online behavioral advertising purposes. Such cookies do not contain personally identifiable information.
Interest Based Advertising
Mouse Movements and Keystrokes
Pixel Tags
Third Party Analytics
Third Party Reviews
We may also use companies to help us collect information about our products or instore experiences. These companies may use their own cookies and web beacons on our Site.
Personal Information
You may give us "Personal Information" that tells us who you are and other things about you. Personal Information we may collect includes your name, postal address, telephone number, e-mail address, and loyalty account number. We may also collect your username and password.
We may collect demographic data from surveys or third parties. Demographics help us know our customers. For example, demographics can tell us your age, your gender, and what type of pets you own.
We may collect information you give us when you buy or use our products and services (services include, but are not limited to, grooming, nail trimming, and pet wash), create or update loyalty accounts, and contact us. We may also collect your information when you enter our contests or sweepstakes, take our surveys, interact with us on social media websites, and sign up for our newsletters and other communications.
Children’s Online Privacy
Our Site is designed for a general audience. We do not knowingly solicit or collect personal information as defined by COPPA from children under 13. If you are a parent or guardian and believe that we have collected such personal information other than as permitted by COPPA, please contact us.
USE OF INFORMATION
When you submit Personal Information to us, you understand that you are agreeing to allow us to use your Personal Information to, among other things:
Operate and improve our Site, business and services. We may keep a customer database and other business records for reasonable periods.
Provide customer service to you.
Communicate with you by postal mail, e-mail, phone and other ways about contests, promotions, rewards, events, and special offers for products and services from Pet Supplies Plus and our select partners (collectively, "Pet Supplies Plus Marketing Communications").
Find products and services you may like based on your past orders and activities.
Send you business communications, including confirmations, invoices, notices, updates, product alerts, and administrative messages.
Detect, prevent and enforce against fraudulent, malicious or illegal acts.
Run contests, sweepstakes, programs and surveys.
Transfer Personal Information to third party vendors, consultants and other service providers ("Vendors"). Our Vendors will use your information to do work for us. Your Personal Information is captured in the United States for processing by Pet Supplies Plus and our Vendors. These laws may require us to disclose Personal Information to the United States government and other government authorities.
Combine Personal Information we get from you with information from third parties, if allowed by law. We may do this to correct your Personal Information so we can get Pet Supplies Plus Marketing Communications to the right address. We may also do this to help improve your experience and make it more personal.
Meet legal, regulatory, insurance, security and processing requirements.
For other purposes with your consent or as permitted or required by law.
DISCLOSURE OF PERSONAL INFORMATION
We do not rent or sell your personal information to any third party. We will not disclose your personal information to third parties for their own marketing purposes except as described in this policy, or otherwise with your express consent. We may disclose your Personal Information to third parties:
With your consent, for example, when you let us share your information with third parties for their own marketing purposes subject to their own privacy policies.
As needed to meet legal, regulatory, insurance, audit, and security requirements.
For legal reasons if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
meet any applicable law, regulation, legal process or enforceable governmental request.
enforce applicable Terms of Service, including investigation of potential violations.
detect, prevent, or otherwise address fraud, security or technical issues.
protect against harm to the rights, property or safety of Pet Supplies Plus, our users or the public as required or permitted by law.
As permitted or required by law, including to respond to lawful requests and legal process, to protect the rights and property of Pet Supplies Plus our agents, customers, members, and others, to enforce our agreements, policies and terms of use, in an emergency to protect the personal safety of Pet Supplies Plus, its customers, or any person.
In connection with any proposed or actual merger, sale of company assets, financing or acquisition of all or a part of our business to another company to evaluate and/or perform the transaction.
We may also share information that does not directly identify you. This information may be in aggregated or anonymous form.
INFORMATION CHOICE AND ACCESS
You can "opt-out" of Pet Supplies Plus Marketing Communications. If you opted-in to our sharing of your Personal Information with third party marketers, you can opt-out of that too. You may also request to access or change your Personal Information. You may also ask us to change your preferences for how we use your Personal information. To make these requests:
Follow opt-out instructions in promotional e-mails we send to you.
Contact us as described in Questions or Concerns below. Please include your full name, address, phone number and e-mail address. Also, tell us what information you would like to access, change or add to our "opt-out" list. This will help us process your request.
If you "opt-out" of our Pet Supplies Plus Marketing Communications, you may still get business communications. Business communications include order confirmations, product recall information, or other administrative information.
SECURITY OF PERSONAL INFORMATION
Pet Supplies Plus takes reasonable steps to help protect Personal Information that we have or control against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We do not, however, guarantee that unauthorized, inadvertent disclosure will never occur.
QUESTIONS OR CONCERNS
If you have questions or concerns about how we use your Personal Information, please contact us.
CHANGES/UPDATES TO THIS POLICY
If we intend to use or disclose Personal Information in any way materially different than what we say in this Policy, we will make reasonable efforts to let you know about this change. When we make any changes to this Policy, we will display the effective date of this Privacy Policy at the top of this page.
SUPPLEMENTAL PRIVACY NOTICES FOR SELECT STATES
Privacy Notice for California Residents
This Privacy Notice for California Residents supplements the information contained in our Privacy Policy above and applies solely to all visitors, users, and others who reside in the State of California. We comply with the California Consumer Privacy Act (CCPA) as amended by the CPRA.
INFORMATION WE COLLECT
Our website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). We have collected the following categories of personal information from our consumers within the last twelve (12) months:
Category A: Identifiers
– Examples: A real name, Internet Protocol address, email address, or other similar identifiers. Collected: YES
Category B
– Personal information categories listed in the California Customer Records statute. Collected: YES
Category C: Protected classification characteristics
– Examples: Age, race, etc. Collected: NO
Category D: Commercial information
– Examples: Records of purchasing histories. Collected: YES
Category E: Biometric information
– Collected: NO
Category F: Internet or other network activity
– Collected: YES
Category H: Sensory data
– Collected: NO
Category I ,
J ,
K
– Collected: NO
Personal information does not include publicly available information, de-identified or aggregated information, or information excluded from the CCPA scope.
We obtain the categories of personal information listed above from: direct forms you complete on our website; website usage details collected automatically; and indirect observations of your actions on our website.
USE OF PERSONAL INFORMATION
We may use or disclose the personal information we collect for one or more of the following business purposes:
To fulfill or meet the reason you provided the information; to process payments and support orders.
To provide you with support and to respond to your inquiries, including investigations and improving our responses.
To respond to law enforcement requests and as required by applicable law.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing notice.
SHARING PERSONAL INFORMATION
We may disclose your personal information to a third party for a business purpose with a contract that requires confidentiality and limits use to performing the contract.
In the preceding twelve (12) months, we have disclosed categories of personal information for a business purpose and to the following categories of third parties: service providers, and others you authorize. We have not sold any personal information in the preceding twelve months.
YOUR RIGHTS AND CHOICES
The CCPA provides California residents with rights regarding their personal information. This section describes your rights and how to exercise them, including access, data portability, and deletion requests, and non-discrimination.
CHANGES TO OUR PRIVACY NOTICE
We reserve the right to amend this privacy notice at our discretion and will display the effective date at the top of the Privacy Policy when changes are made.
CONTACT INFORMATION
If you have questions or comments about this notice, how we collect and use your information, your choices and rights under state laws, or wish to exercise your rights, please contact us. This notice also includes state-specific disclosures for Colorado, Connecticut, Oregon, Texas, and Virginia, and related rights and processes.
Note: Personal Information does not include information about job applicants, employees, or information collected as a service provider to our clients.
From time to time, we or our vendors may collect Personal Information in connection with promotions or programs. Get answers quickly by reading our FAQs or contacting your local store for assistance.
#J-18808-Ljbffr