Pet Supplies Plus
Privacy Policy
This Privacy Policy ("Policy") applies to PSP Group, LLC, its affiliates, subsidiaries, divisions and designees ("PSP" or "we"). This Policy describes how Pet Supplies Plus collects, shares, uses, and safeguards customer personal information ("Personal Information"). This Policy covers Personal Information we collect anywhere including our Pet Supplies Plus retail stores, our websites at PetSuppliesPlus.com, PetSuppliesPlusEmail.com, and any other websites where we post this Policy (collectively the "Site"). This Policy also applies to Personal Information we may collect, share, and use from the emails and other communications you receive from us. By accessing, viewing, or using this site, you acknowledge that you have read, understand, and agree with this Privacy Policy and our Terms of Use. If you do not wish to be bound by this Privacy Policy and our Terms of Use, please do not use this Site.
INFORMATION WE COLLECT
We may automatically collect some information when you come to our Site. This information helps us improve our Site and your experience on our Site.
Automatic Anonymous Information
What we collect automatically includes information about the computer or device you use to come to our Site. This may include the software that runs your computer, the type of software you use to access and search the internet, the service you use to go online, and the internet address assigned to your computer. This information helps us make our Site work better with your systems. We also collect data about how you use our Site such as the times you come to our Site and for how long. We may also know what websites you went to before and after our Site. It is not uncommon for online stores to collect this type of data. The information that is automatically submitted to us by your computer or device is considered anonymous information. To the extent we share such information with third parties, it is not traceable to any particular user and will not be used to contact you.
Cookies
Like many websites, our Site uses "cookie" technology. A "cookie" is a small data file. Our Site may store cookies on your hard drive. Cookies help us know when you come back to our Site. Cookies also help us "remember" information about you. We may try to remember things such as what products you prefer and your log-in information. Personal Information may be tied to these cookies. We do this to help bring you a better shopping experience. It can make checkout faster. It also helps us make shopping more personal to you. You can set your browser to not accept cookies, however some services on our Site may not be available.
Our company and our trusted third parties may share with one another anonymous versions of user information collected at this site. We may use that information to link to and issue anonymous cookies containing demographic or intent-based data for online behavioral advertising purposes. Such cookies do not contain personally identifiable information.
Interest Based Advertising
Mouse Movements and Keystrokes
Pixel Tags
Third Party Analytics
Third Party Reviews
We may also use companies to help us collect information about our products or in-store experiences. These companies may use their own cookies and web beacons on our Site.
Personal Information
You may give us "Personal Information" that tells us who you are and other things about you. Personal Information we may collect includes your name, postal address, telephone number, e-mail address, and loyalty account number. We may also collect your username and password.
We may collect demographic data from surveys or third parties. Demographics help us know our customers. For example, demographics can tell us your age, your gender, and what type of pets you own.
We may collect information you give us when you buy or use our products and services (services include, but are not limited to, grooming, nail trimming, and pet wash), create or update loyalty accounts, and contact us. We may also collect your information when you enter our contests or sweepstakes, take our surveys, interact with us on social media websites, and sign up for our newsletters and other communications.
Children’s Online Privacy
Our Site is designed for a general audience. We do not knowingly solicit or collect personal information as defined by the Children’s Online Privacy Protection Act (COPPA) from children under 13. If you are a parent or guardian and believe that we have collected such personal information other than as permitted by COPPA, please contact us.
USE OF INFORMATION
When you submit Personal Information to us, you understand that you are agreeing to allow us to use your Personal Information to, among other things:
Operate and improve our Site, business and services. We may keep a customer database and other business records for reasonable periods.
Provide customer service to you.
Communicate with you by postal mail, e-mail, phone and other ways about contests, promotions, rewards, events, and special offers for products and services from Pet Supplies Plus and our select partners (collectively, "Pet Supplies Plus Marketing Communications").
Find products and services you may like based on your past orders and activities.
Send you business communications, including confirmations, invoices, notices, updates, product alerts, and administrative messages.
Detect, prevent and enforce against fraudulent, malicious or illegal acts.
Run contests, sweepstakes, programs and surveys.
Transfer Personal Information to third party vendors, consultants and other service providers ("Vendors"). Our Vendors will use your information to do work for us. Your Personal Information is captured in the United States for processing by Pet Supplies Plus and our Vendors. In addition to the laws in your country of residence, the United States has certain laws that apply to your Personal Information. These laws may require us to disclose Personal Information to the United States government and other government authorities.
Combine Personal Information we get from you with information from third parties, if allowed by law. We may do this to correct your Personal Information so we can get Pet Supplies Plus Marketing Communications to the right address. We may also do this to help improve your experience and make it more personal.
Meet legal, regulatory, insurance, security and processing requirements.
For other purposes with your consent or as permitted or required by law.
DISCLOSURE OF PERSONAL INFORMATION
We do not rent or sell your personal information to any third party. We will not disclose your personal information to third parties for their own marketing purposes except as described in this policy, or otherwise with your express consent. We may disclose your Personal Information to third parties:
With your consent, for example, when you let us share your information with third parties for their own marketing purposes subject to their own privacy policies.
As needed to meet legal, regulatory, insurance, audit, and security requirements.
For legal reasons if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: meet any applicable law, regulation, legal process or enforceable governmental request; enforce applicable Terms of Service, including investigation of potential violations; detect, prevent, or address fraud, security or technical issues; protect against harm to the rights, property or safety of Pet Supplies Plus, our users or the public as required or permitted by law; as permitted or required by law, including to respond to lawful requests and legal process, to protect the rights and property of Pet Supplies Plus, our agents, customers, members, and others, to enforce our agreements, policies and terms of use, in an emergency to protect the personal safety of Pet Supplies Plus, its customers, or any person; in connection with any proposed or actual merger, sale of company assets, financing or acquisition of all or a part of our business to another company to evaluate and/or perform the transaction; we may also share information that does not directly identify you in aggregated or anonymous form.
INFORMATION CHOICE AND ACCESS
You can "opt-out" of Pet Supplies Plus Marketing Communications. If you opted-in to our sharing of your Personal Information with third party marketers, you can opt-out of that too. You may also request to access or change your Personal Information. You may also ask us to change your preferences for how we use your Personal information. To make these requests:
Follow opt-out instructions in promotional e-mails we send to you.
Contact us as described in Questions or Concerns below. Please include your full name, address, phone number and e-mail address. Also, tell us what information you would like to access, change or add to our "opt-out" list. This will help us process your request.
If you "opt-out" of our Pet Supplies Plus Marketing Communications, you may still get business communications. Business communications include order confirmations, product recall information, or other administrative information.
SECURITY OF PERSONAL INFORMATION
Pet Supplies Plus takes reasonable steps to help protect Personal Information that we have or control against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We do not, however, guarantee that unauthorized, inadvertent disclosure will never occur.
QUESTIONS OR CONCERNS
If you have questions or concerns about how we use your Personal Information, please contact us.
CHANGES/UPDATES TO THIS POLICY
If we intend to use or disclose Personal Information in any way materially different than what we say in this Policy, we will make reasonable efforts to let you know about this change. When we make any changes to this Policy, we will display the effective date of this Privacy Policy at the top of this page.
SUPPLEMENTAL PRIVACY NOTICES FOR SELECT STATES
Privacy Notices for California Residents
This Privacy Notice for California Residents supplements the information contained in our Privacy Policy above and applies solely to all visitors, users, and others who reside in the State of California. We comply with the California Consumer Privacy Act (CCPA) and related laws. The following is a summary of categories of information we may collect and related rights under the CCPA/CPRA. This section is integrated with, and does not replace, the Privacy Policy above.
INFORMATION WE COLLECT (California)
Our website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. The categories and examples noted in our California privacy notice are described within this document and are considered part of the Policy.
Category A: Identifiers
– Examples: real name, IP address, email address.
Category B: Personal information categories listed in the California Customer Records statute
– Examples include name, address, contact information, and other identifiers. Collected: YES.
Category D: Commercial information
– Examples: purchasing history. Collected: YES.
Category F: Internet or other similar network activity
– Collected: YES.
Category G/H/I/J/K
– See policy for details; some categories not collected or not applicable.
We obtain the categories of personal information from direct and indirect sources as described in the main Policy.
USE OF PERSONAL INFORMATION (California)
We may use or disclose personal information for business purposes, including to provide services, respond to inquiries, prevent fraud, comply with legal requirements, and for internal analytics. We will not use information in a way that is inconsistent with the California Privacy Notice.
YOUR RIGHTS AND CHOICES (California)
California residents have rights including access, deletion, correction, and opting out of targeted advertising or sale of personal information. Details are described in the California Privacy Notice above and in this document. You may contact us to exercise these rights or to appeal decisions.
CHANGES TO OUR PRIVACY NOTICE
We may amend this privacy notice at our discretion. The effective date will be displayed at the top of the Privacy Policy page.
CONTACT INFORMATION
If you have questions or comments about this notice, how we collect and use your information, your choices and rights, or wish to exercise your rights, please contact us via our website or at your local store.
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INFORMATION WE COLLECT
We may automatically collect some information when you come to our Site. This information helps us improve our Site and your experience on our Site.
Automatic Anonymous Information
What we collect automatically includes information about the computer or device you use to come to our Site. This may include the software that runs your computer, the type of software you use to access and search the internet, the service you use to go online, and the internet address assigned to your computer. This information helps us make our Site work better with your systems. We also collect data about how you use our Site such as the times you come to our Site and for how long. We may also know what websites you went to before and after our Site. It is not uncommon for online stores to collect this type of data. The information that is automatically submitted to us by your computer or device is considered anonymous information. To the extent we share such information with third parties, it is not traceable to any particular user and will not be used to contact you.
Cookies
Like many websites, our Site uses "cookie" technology. A "cookie" is a small data file. Our Site may store cookies on your hard drive. Cookies help us know when you come back to our Site. Cookies also help us "remember" information about you. We may try to remember things such as what products you prefer and your log-in information. Personal Information may be tied to these cookies. We do this to help bring you a better shopping experience. It can make checkout faster. It also helps us make shopping more personal to you. You can set your browser to not accept cookies, however some services on our Site may not be available.
Our company and our trusted third parties may share with one another anonymous versions of user information collected at this site. We may use that information to link to and issue anonymous cookies containing demographic or intent-based data for online behavioral advertising purposes. Such cookies do not contain personally identifiable information.
Interest Based Advertising
Mouse Movements and Keystrokes
Pixel Tags
Third Party Analytics
Third Party Reviews
We may also use companies to help us collect information about our products or in-store experiences. These companies may use their own cookies and web beacons on our Site.
Personal Information
You may give us "Personal Information" that tells us who you are and other things about you. Personal Information we may collect includes your name, postal address, telephone number, e-mail address, and loyalty account number. We may also collect your username and password.
We may collect demographic data from surveys or third parties. Demographics help us know our customers. For example, demographics can tell us your age, your gender, and what type of pets you own.
We may collect information you give us when you buy or use our products and services (services include, but are not limited to, grooming, nail trimming, and pet wash), create or update loyalty accounts, and contact us. We may also collect your information when you enter our contests or sweepstakes, take our surveys, interact with us on social media websites, and sign up for our newsletters and other communications.
Children’s Online Privacy
Our Site is designed for a general audience. We do not knowingly solicit or collect personal information as defined by the Children’s Online Privacy Protection Act (COPPA) from children under 13. If you are a parent or guardian and believe that we have collected such personal information other than as permitted by COPPA, please contact us.
USE OF INFORMATION
When you submit Personal Information to us, you understand that you are agreeing to allow us to use your Personal Information to, among other things:
Operate and improve our Site, business and services. We may keep a customer database and other business records for reasonable periods.
Provide customer service to you.
Communicate with you by postal mail, e-mail, phone and other ways about contests, promotions, rewards, events, and special offers for products and services from Pet Supplies Plus and our select partners (collectively, "Pet Supplies Plus Marketing Communications").
Find products and services you may like based on your past orders and activities.
Send you business communications, including confirmations, invoices, notices, updates, product alerts, and administrative messages.
Detect, prevent and enforce against fraudulent, malicious or illegal acts.
Run contests, sweepstakes, programs and surveys.
Transfer Personal Information to third party vendors, consultants and other service providers ("Vendors"). Our Vendors will use your information to do work for us. Your Personal Information is captured in the United States for processing by Pet Supplies Plus and our Vendors. In addition to the laws in your country of residence, the United States has certain laws that apply to your Personal Information. These laws may require us to disclose Personal Information to the United States government and other government authorities.
Combine Personal Information we get from you with information from third parties, if allowed by law. We may do this to correct your Personal Information so we can get Pet Supplies Plus Marketing Communications to the right address. We may also do this to help improve your experience and make it more personal.
Meet legal, regulatory, insurance, security and processing requirements.
For other purposes with your consent or as permitted or required by law.
DISCLOSURE OF PERSONAL INFORMATION
We do not rent or sell your personal information to any third party. We will not disclose your personal information to third parties for their own marketing purposes except as described in this policy, or otherwise with your express consent. We may disclose your Personal Information to third parties:
With your consent, for example, when you let us share your information with third parties for their own marketing purposes subject to their own privacy policies.
As needed to meet legal, regulatory, insurance, audit, and security requirements.
For legal reasons if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: meet any applicable law, regulation, legal process or enforceable governmental request; enforce applicable Terms of Service, including investigation of potential violations; detect, prevent, or address fraud, security or technical issues; protect against harm to the rights, property or safety of Pet Supplies Plus, our users or the public as required or permitted by law; as permitted or required by law, including to respond to lawful requests and legal process, to protect the rights and property of Pet Supplies Plus, our agents, customers, members, and others, to enforce our agreements, policies and terms of use, in an emergency to protect the personal safety of Pet Supplies Plus, its customers, or any person; in connection with any proposed or actual merger, sale of company assets, financing or acquisition of all or a part of our business to another company to evaluate and/or perform the transaction; we may also share information that does not directly identify you in aggregated or anonymous form.
INFORMATION CHOICE AND ACCESS
You can "opt-out" of Pet Supplies Plus Marketing Communications. If you opted-in to our sharing of your Personal Information with third party marketers, you can opt-out of that too. You may also request to access or change your Personal Information. You may also ask us to change your preferences for how we use your Personal information. To make these requests:
Follow opt-out instructions in promotional e-mails we send to you.
Contact us as described in Questions or Concerns below. Please include your full name, address, phone number and e-mail address. Also, tell us what information you would like to access, change or add to our "opt-out" list. This will help us process your request.
If you "opt-out" of our Pet Supplies Plus Marketing Communications, you may still get business communications. Business communications include order confirmations, product recall information, or other administrative information.
SECURITY OF PERSONAL INFORMATION
Pet Supplies Plus takes reasonable steps to help protect Personal Information that we have or control against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We do not, however, guarantee that unauthorized, inadvertent disclosure will never occur.
QUESTIONS OR CONCERNS
If you have questions or concerns about how we use your Personal Information, please contact us.
CHANGES/UPDATES TO THIS POLICY
If we intend to use or disclose Personal Information in any way materially different than what we say in this Policy, we will make reasonable efforts to let you know about this change. When we make any changes to this Policy, we will display the effective date of this Privacy Policy at the top of this page.
SUPPLEMENTAL PRIVACY NOTICES FOR SELECT STATES
Privacy Notices for California Residents
This Privacy Notice for California Residents supplements the information contained in our Privacy Policy above and applies solely to all visitors, users, and others who reside in the State of California. We comply with the California Consumer Privacy Act (CCPA) and related laws. The following is a summary of categories of information we may collect and related rights under the CCPA/CPRA. This section is integrated with, and does not replace, the Privacy Policy above.
INFORMATION WE COLLECT (California)
Our website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. The categories and examples noted in our California privacy notice are described within this document and are considered part of the Policy.
Category A: Identifiers
– Examples: real name, IP address, email address.
Category B: Personal information categories listed in the California Customer Records statute
– Examples include name, address, contact information, and other identifiers. Collected: YES.
Category D: Commercial information
– Examples: purchasing history. Collected: YES.
Category F: Internet or other similar network activity
– Collected: YES.
Category G/H/I/J/K
– See policy for details; some categories not collected or not applicable.
We obtain the categories of personal information from direct and indirect sources as described in the main Policy.
USE OF PERSONAL INFORMATION (California)
We may use or disclose personal information for business purposes, including to provide services, respond to inquiries, prevent fraud, comply with legal requirements, and for internal analytics. We will not use information in a way that is inconsistent with the California Privacy Notice.
YOUR RIGHTS AND CHOICES (California)
California residents have rights including access, deletion, correction, and opting out of targeted advertising or sale of personal information. Details are described in the California Privacy Notice above and in this document. You may contact us to exercise these rights or to appeal decisions.
CHANGES TO OUR PRIVACY NOTICE
We may amend this privacy notice at our discretion. The effective date will be displayed at the top of the Privacy Policy page.
CONTACT INFORMATION
If you have questions or comments about this notice, how we collect and use your information, your choices and rights, or wish to exercise your rights, please contact us via our website or at your local store.
#J-18808-Ljbffr