Gwinnett County, GA
Salary:
$82,030.00 - $108,689.00 Annually Location :
Gwinnett County, GA Job Type:
Full-Time Merit Job Number:
25-03391 Department:
Department of Information Technology Services Opening Date:
09/15/2025 Closing Date:
10/31/2025 11:59 PM Eastern FLSA:
Exempt
Class Summary Job Description The Senior IT Systems Administrator will administer and maintain mission-critical public safety applications and systems, including CAD, RMS, Mobile, and related integrated platforms. This position will oversee server and service monitoring for availability, performance, and security, ensuring continuity of operations for Police, Fire, Sheriff, Corrections, and other agencies. Other tasks include leading technical projects such as upgrades, migrations, interface deployments, and application integrations across multi-agency environments.
Essential Duties
Systems Administration & Support - Lead the administration, maintenance, and optimization of critical public safety applications and systems (CAD, RMS, Mobile, and related platforms). Ensure high availability, performance, and compliance with CJIS and county security standards. Project Implementation & Integration - Manage and execute technical projects, including system upgrades, interface integrations, and application deployments. Collaborate with vendors, internal IT teams, and public safety agencies to deliver reliable solutions on time and within scope. Monitoring, Troubleshooting & Incident Response - Proactively monitor server, application, and service health. Diagnose and resolve complex technical issues impacting Police, Fire, Sheriff, Corrections, and other agencies. Provide Tier 3 support and lead root-cause analysis to minimize downtime. Documentation, Compliance & Continuous Improvement - Develop and maintain technical documentation, SOPs, and change management records. Ensure systems meet audit, CJIS, and county compliance requirements. Identify opportunities for process automation, efficiency gains, and cost savings. Provide Tier 3 support, troubleshooting and resolving complex issues escalated from IT staff and agency personnel. Ensure compliance with CJIS, county security policies, and audit requirements through proper configuration management and documentation. Develop and maintain SOPs, technical documentation, and change records to support knowledge transfer, continuity, and accountability. Collaborate with vendors, IT divisions, and public safety stakeholders to implement solutions, coordinate testing, and validate system changes. Automate and streamline routine processes such as monitoring, reporting, and deployments to improve efficiency and reduce downtime. Support data integrity and interoperability by validating information flowing across CAD, RMS, Mobile, Jail Management, Warrant, and other integrated systems. Mentor and guide junior staff by providing technical expertise, reviewing work, and promoting professional growth within the Public Safety Solutions team. Other Job Requirements/Information This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting. This job may require on-call rotation and emergency after hours, weekends, and/or holidays. This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval. Grade The grade for this position is C45(1). Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program. Minimum Qualifications
Bachelor's Degree Computer Science, IT or in a related field AND Five years of progressively responsible, professional level analyst and systems experience in a large scale Information Technology environment
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
Certifications in ITIL V4 Foundations, Microsoft Azure Fundamentals, CompTIA A+/Network+/Security+ preferred. For information related to position-specific essential duties, knowledge and skills, and physical requirements, please
Note:
The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, please Additional Information
About Gwinnett County Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more
Careers with impact
Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation.
World-class community
More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer! Atlanta's Healthiest Employer by Atlanta Business Chronicle Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!
Vision Gwinnett is the preferred community where everyone thrives!
Mission Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability. Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law. Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests;
for questions related to job postings, use jobs@gwinnettcounty.com. Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees' benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the
County contributes an average of 91 percent of the cost! Health
Medical plans for active and retired employees Dental and vision plans Prescription drug plan
Wellness
Onsite Employee Wellness Center 24/7 Employee Assistance Program (EAP) Immunizations Wellness education and incentive programs Annual wellness fair
Family and Career
Training and professional development opportunities Family planning benefits Four weeks of paid parental leave
Time
Annual/Sick Leave 12 paid holidays per calendar year 1 paid floating holiday per calendar year
Money
Flexible spending accounts for medical and dependent care Health Reimbursement Arrangement (HRA) available Health Savings Account (HSA) available Retirement and Savings Plans 401(a) Defined Contribution 457 (b) Deferred Compensation Longevity pay Tuition reimbursement Financial education programs
Protection
Basic, optional, and dependent life insurance Short-term and long-term disability Critical illness and accident insurance Hospital indemnity insurance Identity theft protection
To learn more about the Benefits offered at Gwinnett County, click here. 01
Have you completed a degree in Computer Science, IT, or a related field?
Have not completed a degree in the specified fields of study Completed associate degree in the specified fields of study Completed bachelor's degree in the specified fields of study Completed master's degree or higher in the specified fields of study
02
How many years of IT experience do you have?
none less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years to less than 6 years 6 years to less than 7 years 7 years to less than 8 years 8 years to less than 9 years 9 years to less than 10 years 10 or more years
03
Describe your IT or related experience. If none, type N/A. Required Question
$82,030.00 - $108,689.00 Annually Location :
Gwinnett County, GA Job Type:
Full-Time Merit Job Number:
25-03391 Department:
Department of Information Technology Services Opening Date:
09/15/2025 Closing Date:
10/31/2025 11:59 PM Eastern FLSA:
Exempt
Class Summary Job Description The Senior IT Systems Administrator will administer and maintain mission-critical public safety applications and systems, including CAD, RMS, Mobile, and related integrated platforms. This position will oversee server and service monitoring for availability, performance, and security, ensuring continuity of operations for Police, Fire, Sheriff, Corrections, and other agencies. Other tasks include leading technical projects such as upgrades, migrations, interface deployments, and application integrations across multi-agency environments.
Essential Duties
Systems Administration & Support - Lead the administration, maintenance, and optimization of critical public safety applications and systems (CAD, RMS, Mobile, and related platforms). Ensure high availability, performance, and compliance with CJIS and county security standards. Project Implementation & Integration - Manage and execute technical projects, including system upgrades, interface integrations, and application deployments. Collaborate with vendors, internal IT teams, and public safety agencies to deliver reliable solutions on time and within scope. Monitoring, Troubleshooting & Incident Response - Proactively monitor server, application, and service health. Diagnose and resolve complex technical issues impacting Police, Fire, Sheriff, Corrections, and other agencies. Provide Tier 3 support and lead root-cause analysis to minimize downtime. Documentation, Compliance & Continuous Improvement - Develop and maintain technical documentation, SOPs, and change management records. Ensure systems meet audit, CJIS, and county compliance requirements. Identify opportunities for process automation, efficiency gains, and cost savings. Provide Tier 3 support, troubleshooting and resolving complex issues escalated from IT staff and agency personnel. Ensure compliance with CJIS, county security policies, and audit requirements through proper configuration management and documentation. Develop and maintain SOPs, technical documentation, and change records to support knowledge transfer, continuity, and accountability. Collaborate with vendors, IT divisions, and public safety stakeholders to implement solutions, coordinate testing, and validate system changes. Automate and streamline routine processes such as monitoring, reporting, and deployments to improve efficiency and reduce downtime. Support data integrity and interoperability by validating information flowing across CAD, RMS, Mobile, Jail Management, Warrant, and other integrated systems. Mentor and guide junior staff by providing technical expertise, reviewing work, and promoting professional growth within the Public Safety Solutions team. Other Job Requirements/Information This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting. This job may require on-call rotation and emergency after hours, weekends, and/or holidays. This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval. Grade The grade for this position is C45(1). Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program. Minimum Qualifications
Bachelor's Degree Computer Science, IT or in a related field AND Five years of progressively responsible, professional level analyst and systems experience in a large scale Information Technology environment
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
Certifications in ITIL V4 Foundations, Microsoft Azure Fundamentals, CompTIA A+/Network+/Security+ preferred. For information related to position-specific essential duties, knowledge and skills, and physical requirements, please
Note:
The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, please Additional Information
About Gwinnett County Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more
Careers with impact
Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation.
World-class community
More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer! Atlanta's Healthiest Employer by Atlanta Business Chronicle Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!
Vision Gwinnett is the preferred community where everyone thrives!
Mission Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability. Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law. Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests;
for questions related to job postings, use jobs@gwinnettcounty.com. Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees' benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the
County contributes an average of 91 percent of the cost! Health
Medical plans for active and retired employees Dental and vision plans Prescription drug plan
Wellness
Onsite Employee Wellness Center 24/7 Employee Assistance Program (EAP) Immunizations Wellness education and incentive programs Annual wellness fair
Family and Career
Training and professional development opportunities Family planning benefits Four weeks of paid parental leave
Time
Annual/Sick Leave 12 paid holidays per calendar year 1 paid floating holiday per calendar year
Money
Flexible spending accounts for medical and dependent care Health Reimbursement Arrangement (HRA) available Health Savings Account (HSA) available Retirement and Savings Plans 401(a) Defined Contribution 457 (b) Deferred Compensation Longevity pay Tuition reimbursement Financial education programs
Protection
Basic, optional, and dependent life insurance Short-term and long-term disability Critical illness and accident insurance Hospital indemnity insurance Identity theft protection
To learn more about the Benefits offered at Gwinnett County, click here. 01
Have you completed a degree in Computer Science, IT, or a related field?
Have not completed a degree in the specified fields of study Completed associate degree in the specified fields of study Completed bachelor's degree in the specified fields of study Completed master's degree or higher in the specified fields of study
02
How many years of IT experience do you have?
none less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years to less than 6 years 6 years to less than 7 years 7 years to less than 8 years 8 years to less than 9 years 9 years to less than 10 years 10 or more years
03
Describe your IT or related experience. If none, type N/A. Required Question