Gwinnett County, GA
Communications Officer I - Police Department
Gwinnett County, GA, Tate, Georgia, United States, 30177
Salary:
See Position Description Location :
Gwinnett County, GA Job Type:
Full-Time Merit Job Number:
25-03334 Department:
Police Department Opening Date:
08/18/2025 Closing Date:
10/16/2025 11:59 PM Eastern FLSA:
Non-Exempt
Class Summary Job Description The Communications Division is responsible for answering both emergency and non-emergency calls for service. The Communications Officer also dispatches Police, Fire, and Emergency Medical Units. It is a highly stressful, demanding, fast-paced job involving life and death situations. Due to the nature of the job, the center is in operation 24 hours a day, 365 days a year.
Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of a potentially otherwise dire event. Communications officers are a lifeline to first responders and the community.
Salary $48,460 with possible incentives up to: $49,914 (includes 3% pay incentive for an associate's degree) $51,368 (includes 6% pay incentive for a bachelor's degree) **$4,800 hiring incentive for new hires**
Minimum Qualifications
High School Diploma, or G.E.D. Must be an U.S. Citizen for P.O.S.T. Communications Officer Certification Two years' experience in a fast-paced business customer service or telecommunications environment Must be able to work rotating shifts, nights, holidays and weekends A professional and calm demeanor, as this is a highly stressful, demanding, fast-paced job involving life and death situations A job simulation skills test will be administered to determine eligibility Successful completion of both phases of the hiring process Grade The grade for this position is B22(2). Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program.For information related to position-specific essential duties, knowledge and skills, and physical requirements, please
Note:
The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, please Additional Information
About Gwinnett County Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more
Careers with impact
Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation.
World-class community
More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer!
Atlanta's Healthiest Employer by Atlanta Business Chronicle Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!
Vision Gwinnett is the preferred community where everyone thrives!
Mission Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability. Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law. Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests;
for questions related to job postings, use jobs@gwinnettcounty.com. Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees' benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the
County contributes an average of 91 percent of the cost! Health
Medical plans for active and retired employees Dental and vision plans Prescription drug plan
Wellness
Onsite Employee Wellness Center 24/7 Employee Assistance Program (EAP) Immunizations Wellness education and incentive programs Annual wellness fair
Family and Career
Training and professional development opportunities Family planning benefits Four weeks of paid parental leave
Time
Annual/Sick Leave 12 paid holidays per calendar year 1 paid floating holiday per calendar year
Money
Flexible spending accounts for medical and dependent care Health Reimbursement Arrangement (HRA) available Health Savings Account (HSA) available Retirement and Savings Plans 401(a) Defined Contribution 457 (b) Deferred Compensation Longevity pay Tuition reimbursement Financial education programs
Protection
Basic, optional, and dependent life insurance Short-term and long-term disability Critical illness and accident insurance Hospital indemnity insurance Identity theft protection
To learn more about the Benefits offered at Gwinnett County, click here. 01
Are you a citizen of the United States? This is a requirement for the position.
Yes No
02
How many years of experience do you have working in a fast-paced work environment? (Preferably in a customer service or telecommunications environment)?
none less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years or more
03
Describe your experience working in a fast-paced environment (work volume, deadlines, priorities, multitasking, etc.) If none, type N/A. 04
Do you have any commitments that would not allow you to work on various shifts, weekends, holidays, or other periods?
Yes No
05
If yes to the question above, please provide details. If no, please type 'N/A' as your response. 06
Over a period of time the duties and responsibilities of a position will tend to change. This may arise from technological changes, or changes in department policies and procedures. Are you willing to accept changes in the duties and responsibilities for the position which have applied?
Yes No
07
If you learned of this opening through a Gwinnett County Police Department employee referral, please list the REFERRING EMPLOYEE'S NAME & TITLE. If you were not referred by a Gwinnett County Police Department employee, please type 'N/A' as your response. 08
Any falsification or omission will be grounds for disqualification. All information will be reviewed on a case by case basis. Have you been completely honest with us when completing your application for employment and this questionnaire?
Yes No
Required Question
See Position Description Location :
Gwinnett County, GA Job Type:
Full-Time Merit Job Number:
25-03334 Department:
Police Department Opening Date:
08/18/2025 Closing Date:
10/16/2025 11:59 PM Eastern FLSA:
Non-Exempt
Class Summary Job Description The Communications Division is responsible for answering both emergency and non-emergency calls for service. The Communications Officer also dispatches Police, Fire, and Emergency Medical Units. It is a highly stressful, demanding, fast-paced job involving life and death situations. Due to the nature of the job, the center is in operation 24 hours a day, 365 days a year.
Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of a potentially otherwise dire event. Communications officers are a lifeline to first responders and the community.
Salary $48,460 with possible incentives up to: $49,914 (includes 3% pay incentive for an associate's degree) $51,368 (includes 6% pay incentive for a bachelor's degree) **$4,800 hiring incentive for new hires**
Minimum Qualifications
High School Diploma, or G.E.D. Must be an U.S. Citizen for P.O.S.T. Communications Officer Certification Two years' experience in a fast-paced business customer service or telecommunications environment Must be able to work rotating shifts, nights, holidays and weekends A professional and calm demeanor, as this is a highly stressful, demanding, fast-paced job involving life and death situations A job simulation skills test will be administered to determine eligibility Successful completion of both phases of the hiring process Grade The grade for this position is B22(2). Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program.For information related to position-specific essential duties, knowledge and skills, and physical requirements, please
Note:
The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, please Additional Information
About Gwinnett County Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more
Careers with impact
Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation.
World-class community
More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer!
Atlanta's Healthiest Employer by Atlanta Business Chronicle Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!
Vision Gwinnett is the preferred community where everyone thrives!
Mission Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability. Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law. Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests;
for questions related to job postings, use jobs@gwinnettcounty.com. Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees' benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the
County contributes an average of 91 percent of the cost! Health
Medical plans for active and retired employees Dental and vision plans Prescription drug plan
Wellness
Onsite Employee Wellness Center 24/7 Employee Assistance Program (EAP) Immunizations Wellness education and incentive programs Annual wellness fair
Family and Career
Training and professional development opportunities Family planning benefits Four weeks of paid parental leave
Time
Annual/Sick Leave 12 paid holidays per calendar year 1 paid floating holiday per calendar year
Money
Flexible spending accounts for medical and dependent care Health Reimbursement Arrangement (HRA) available Health Savings Account (HSA) available Retirement and Savings Plans 401(a) Defined Contribution 457 (b) Deferred Compensation Longevity pay Tuition reimbursement Financial education programs
Protection
Basic, optional, and dependent life insurance Short-term and long-term disability Critical illness and accident insurance Hospital indemnity insurance Identity theft protection
To learn more about the Benefits offered at Gwinnett County, click here. 01
Are you a citizen of the United States? This is a requirement for the position.
Yes No
02
How many years of experience do you have working in a fast-paced work environment? (Preferably in a customer service or telecommunications environment)?
none less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years or more
03
Describe your experience working in a fast-paced environment (work volume, deadlines, priorities, multitasking, etc.) If none, type N/A. 04
Do you have any commitments that would not allow you to work on various shifts, weekends, holidays, or other periods?
Yes No
05
If yes to the question above, please provide details. If no, please type 'N/A' as your response. 06
Over a period of time the duties and responsibilities of a position will tend to change. This may arise from technological changes, or changes in department policies and procedures. Are you willing to accept changes in the duties and responsibilities for the position which have applied?
Yes No
07
If you learned of this opening through a Gwinnett County Police Department employee referral, please list the REFERRING EMPLOYEE'S NAME & TITLE. If you were not referred by a Gwinnett County Police Department employee, please type 'N/A' as your response. 08
Any falsification or omission will be grounds for disqualification. All information will be reviewed on a case by case basis. Have you been completely honest with us when completing your application for employment and this questionnaire?
Yes No
Required Question