Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity. The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies and ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store’s environment.
Responsibilities SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store performance and achieves sales
Productivity Management: holds the management team accountable for personal productivity and management contribution
Develops clienteling strategy; implements and monitors over time to achieve business goals and objectives in partnership with the Store Manager
Understands changes in market with potential impact on business performance and supports the execution of sales strategies and tactics
Model behavior through Coach’s Guide to Style; ensures all associates follow expectations
Acts as brand ambassador to drive loyalty and business; participates in charity events, local associations, and mall initiatives
Resolves customer issues in a timely, solution-oriented and forward-thinking manner; partners with Store Manager and District Manager as needed
Develops team to build long-term relationships with customers to drive business
Takes initiative with ownership and accountability for results of self and others
Works with Store/District Manager to protect and drive the needs of the business
Ensures daily tasks are completed without negatively impacting service and Coach standards
Approaches challenges directly, taking action to course-correct when appropriate
Builds trusting relationships with peers and team; acts as advocate for the Brand
Welcomes feedback and sets short and long-term goals to achieve personal metrics and store performance
Delegates and empowers others; creates enthusiasm and positivity for a shared vision
Recognizes and values individual performance
Operations Evaluates performance of all team members and provides consistent feedback; creates action plans for development with the Store Manager
Resolves performance problems using appropriate coaching techniques
Adheres to retail policies and procedures including POS and Operations
Leverages Coach tools and technology to support Service and Operations
Recruits, interviews, on-boards and collaborates on strategies to maintain top talent
Manages daily operational tasks including selling, service, operations, payroll, human resources and loss prevention
Demonstrates strong business acumen; forecasts and budgets with the Store Manager to meet business needs
Maintains interior and exterior upkeep of the building in partnership with the corporate office
Adheres to all retail policies and procedures including POS and Operations
Utilizes tools and technology to support service and store operations
Competencies
Core Competencies
Drive for Results
Customer Focus
Creativity
Interpersonal Savvy
Learning on the Fly
Perseverance
Dealing with Ambiguity
Strategic Agility
Building Effective Teams
Managerial Courage
Our Competencies for All People Managers Strategic Agility
Developing Direct Reports and Others
Building Effective Teams
Qualifications and Requirements
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office and experience with retail systems such as labor management, inventory, and sales reporting. Physical: Ability to execute at a fast pace; ability to maneuver the sales floor, stand or walk for long periods, and lift up to 25 pounds regularly and up to 50 pounds for shipments. Schedule: Flexibility including nights, weekends and holidays with high retail traffic; ability to meet Coach scheduling and availability expectations.
Legal and Benefits
Americans with Disabilities Act ADA: Tapestry will provide reasonable accommodation for disabilities or religious beliefs. See contact for accommodations. Visit Coach at www.coach.com. Benefits: Health, dental, vision, life and disability insurance; 401(k) plan; paid time off; employee discounts; incentive compensation where applicable.
Our commitment is to equal opportunity and affirmative action; employment decisions are based on qualifications and do not discriminate based on age, sex, sexual orientation, gender identity, race, color, religion, ethnicity, national origin, disability, marital status, military status, pregnancy or any other protected basis by law.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity. The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies and ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store’s environment.
Responsibilities SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store performance and achieves sales
Productivity Management: holds the management team accountable for personal productivity and management contribution
Develops clienteling strategy; implements and monitors over time to achieve business goals and objectives in partnership with the Store Manager
Understands changes in market with potential impact on business performance and supports the execution of sales strategies and tactics
Model behavior through Coach’s Guide to Style; ensures all associates follow expectations
Acts as brand ambassador to drive loyalty and business; participates in charity events, local associations, and mall initiatives
Resolves customer issues in a timely, solution-oriented and forward-thinking manner; partners with Store Manager and District Manager as needed
Develops team to build long-term relationships with customers to drive business
Takes initiative with ownership and accountability for results of self and others
Works with Store/District Manager to protect and drive the needs of the business
Ensures daily tasks are completed without negatively impacting service and Coach standards
Approaches challenges directly, taking action to course-correct when appropriate
Builds trusting relationships with peers and team; acts as advocate for the Brand
Welcomes feedback and sets short and long-term goals to achieve personal metrics and store performance
Delegates and empowers others; creates enthusiasm and positivity for a shared vision
Recognizes and values individual performance
Operations Evaluates performance of all team members and provides consistent feedback; creates action plans for development with the Store Manager
Resolves performance problems using appropriate coaching techniques
Adheres to retail policies and procedures including POS and Operations
Leverages Coach tools and technology to support Service and Operations
Recruits, interviews, on-boards and collaborates on strategies to maintain top talent
Manages daily operational tasks including selling, service, operations, payroll, human resources and loss prevention
Demonstrates strong business acumen; forecasts and budgets with the Store Manager to meet business needs
Maintains interior and exterior upkeep of the building in partnership with the corporate office
Adheres to all retail policies and procedures including POS and Operations
Utilizes tools and technology to support service and store operations
Competencies
Core Competencies
Drive for Results
Customer Focus
Creativity
Interpersonal Savvy
Learning on the Fly
Perseverance
Dealing with Ambiguity
Strategic Agility
Building Effective Teams
Managerial Courage
Our Competencies for All People Managers Strategic Agility
Developing Direct Reports and Others
Building Effective Teams
Qualifications and Requirements
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office and experience with retail systems such as labor management, inventory, and sales reporting. Physical: Ability to execute at a fast pace; ability to maneuver the sales floor, stand or walk for long periods, and lift up to 25 pounds regularly and up to 50 pounds for shipments. Schedule: Flexibility including nights, weekends and holidays with high retail traffic; ability to meet Coach scheduling and availability expectations.
Legal and Benefits
Americans with Disabilities Act ADA: Tapestry will provide reasonable accommodation for disabilities or religious beliefs. See contact for accommodations. Visit Coach at www.coach.com. Benefits: Health, dental, vision, life and disability insurance; 401(k) plan; paid time off; employee discounts; incentive compensation where applicable.
Our commitment is to equal opportunity and affirmative action; employment decisions are based on qualifications and do not discriminate based on age, sex, sexual orientation, gender identity, race, color, religion, ethnicity, national origin, disability, marital status, military status, pregnancy or any other protected basis by law.
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