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NESCO Inc

Customer Account Administrator

NESCO Inc, Fort Worth, Texas, United States, 76102

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Shift: 9-5pm (Mon-Fri)

Position Purpose

The purpose of this engagement is to provide

administrative support

to the Customer Service team. The role is designed to enhance operational efficiency, support customer interactions, and ensure timely processing of quotes and purchase orders.

Key Objectives

Provide timely and accurate administrative support to the Customer Service department. Facilitate smooth communication and documentation flow between internal teams and external customers/vendors. Support quoting and purchase order activity through accurate and efficient processing. Scope of Work

Customer Service Support

Handle inbound customer inquiries via phone, email, or chat, providing basic information or routing to the appropriate personnel. Maintain and update customer records and databases with accuracy and confidentiality. Prepare and distribute customer correspondence, reports, and service documentation. Coordinate scheduling of customer meetings, follow-ups, and service appointments. Track and report on customer service metrics, escalating issues when necessary. Deliverables

Weekly reports with accurate and updated customer service records. Organized and complete contract documentation accessible to authorized personnel. Timely notifications and reminders of contract milestones. Daily logs of customer interactions and administrative activities. Qualifications

High school diploma or equivalent required. 1-2 years of administrative experience, preferably supporting a Customer Service function. Proven experience handling customer inquiries and providing administrative support. Proficiency in

MS Office Suite, especially Excel

(pivot tables, VLOOKUP, formulas, and reporting required). Strong organizational, communication, and multitasking skills. Detail-oriented with a positive attitude and willingness to learn. Experience with contract management software a plus.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.