First Tek
1st Shift: 9-5pm (Mon-Fri)
NOTE: Must have experience in customer service and proficiency in Excel. Seeking an Account Representative/CSR. Must have good communication skills, a positive attitude, and a willingness to learn.
The purpose of this engagement is to provide temporary administrative support to the Customer Service team. The temporary employee will assist with day-to-day administrative tasks to enhance operational efficiency, support customer interactions, and ensure effective administration of quotes and purchase orders.
OBJECTIVES • To provide timely and accurate administrative support to the Customer Service department. • To facilitate smooth communication and documentation flow between internal teams and external customers/vendors. • To support quoting and purchase order activity with timely processing.
SCOPE OF WORK The temporary administrative employee will be responsible for, but not limited to, the following tasks:
CUSTOMER SERVICE SUPPORT • Assist in handling inbound customer inquiries via phone, email, or chat, providing basic information or routing to appropriate personnel. • Maintain and update customer records and databases, ensuring accuracy and confidentiality. • Prepare and distribute customer correspondence, reports, and service documentation as needed. • Coordinate scheduling of customer meetings, follow-ups, and service appointments. • Track and report on customer service metrics and escalate issues as required.
DELIVERABLES • Accurate and updated customer service records and reports on a weekly basis. • Organized and completed contract documentation accessible to authorized personnel. • Timely notifications and reminders regarding contract milestones. • Daily logs of customer interactions and administrative activities performed.
QUALIFICATIONS • Proven experience in administrative roles, preferably supporting Customer Service. • Proficient in MS Office Suite (Word, Excel, Outlook) and contract management software (if applicable). • Strong organizational, communication, and multitasking skills. • Detail-oriented. • High school diploma or equivalent. * 1-2 years of administrative experience
REPORTING • The temporary employee will report directly to the Customer Service Manager. • Regular check-ins and progress updates will be conducted weekly.
NOTE: Must have experience in customer service and proficiency in Excel. Seeking an Account Representative/CSR. Must have good communication skills, a positive attitude, and a willingness to learn.
The purpose of this engagement is to provide temporary administrative support to the Customer Service team. The temporary employee will assist with day-to-day administrative tasks to enhance operational efficiency, support customer interactions, and ensure effective administration of quotes and purchase orders.
OBJECTIVES • To provide timely and accurate administrative support to the Customer Service department. • To facilitate smooth communication and documentation flow between internal teams and external customers/vendors. • To support quoting and purchase order activity with timely processing.
SCOPE OF WORK The temporary administrative employee will be responsible for, but not limited to, the following tasks:
CUSTOMER SERVICE SUPPORT • Assist in handling inbound customer inquiries via phone, email, or chat, providing basic information or routing to appropriate personnel. • Maintain and update customer records and databases, ensuring accuracy and confidentiality. • Prepare and distribute customer correspondence, reports, and service documentation as needed. • Coordinate scheduling of customer meetings, follow-ups, and service appointments. • Track and report on customer service metrics and escalate issues as required.
DELIVERABLES • Accurate and updated customer service records and reports on a weekly basis. • Organized and completed contract documentation accessible to authorized personnel. • Timely notifications and reminders regarding contract milestones. • Daily logs of customer interactions and administrative activities performed.
QUALIFICATIONS • Proven experience in administrative roles, preferably supporting Customer Service. • Proficient in MS Office Suite (Word, Excel, Outlook) and contract management software (if applicable). • Strong organizational, communication, and multitasking skills. • Detail-oriented. • High school diploma or equivalent. * 1-2 years of administrative experience
REPORTING • The temporary employee will report directly to the Customer Service Manager. • Regular check-ins and progress updates will be conducted weekly.