Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values; develop sales strategies, initiatives and growth across all categories; communicate goals to the team; track store performance and achieve sales targets. Productivity Management: hold the management team accountable for personal productivity and management contribution. Develops clienteling strategy; implements and monitors over time to achieve business goals in partnership with the Store Manager. Understand changes in market with potential impact on business performance and support the execution of sales strategies/tactics. Uphold Coach’s Guide to Style; ensure all associates follow expectations and act as brand ambassador in the market/mall to drive loyalty and business. Resolve customer issues in a timely and solution-oriented manner; partner with the Store Manager and/or District Manager as needed. Develop team to build long-term relationships with customers to drive business. Take initiative with ownership and accountability for results of self and others; work with Store/District Manager to protect and drive business needs. Ensure daily tasks are completed without negatively impacting Coach service standards; address challenges promptly and course-correct when appropriate. Build trusting relationships with peers and team; advocate for the Brand; welcome feedback and set short and long-term personal and store goals to achieve performance. Delegate and empower others; create enthusiasm and positivity for a shared vision and mission; recognize and value individual performance. Operations
Evaluate performance of all team members; provide consistent and timely feedback; create and modify development action plans with the Store Manager. Address performance issues using appropriate coaching and counseling techniques; adhere to retail policies and procedures including POS and Operations. Leverage Coach tools and technology to support service and store operations. Recruit, interview, on-board and collaborate with Store Manager on strategies to maintain top talent; build a talent bench. Manage daily operational tasks including selling, service, operations, payroll, human resources and loss prevention; forecast and budget in partnership with Store Manager (e.g., payroll, staffing, scheduling, merchandising). Competencies
Drive for Results:
Can be counted on to exceed goals; top performer; bottom-line oriented; pushes self and others for results. Customer Focus:
Dedicated to meeting internal and external customers’ requirements; builds relationships and trust with customers. Creativity:
Generates new and unique ideas; makes connections among diverse concepts. Interpersonal Savvy:
Relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses high-tension situations. Learning on the Fly:
Learns quickly; open to change; analyzes successes and failures for improvement; experiments to find solutions. Perseverance:
Keeps energy and drive to finish; persists in the face of resistance. Dealing with Ambiguity:
Manages change; comfortable with partial information; takes initiative in uncertain situations. Strategic Agility:
Sees ahead; anticipates future consequences; develops credible strategies and plans. Building Effective Teams:
Creates strong morale; collaborates, shares wins, fosters open dialogue; defines success for the whole team. Managerial Courage:
Provides direct, actionable feedback; addresses problems promptly; makes difficult decisions when needed. Qualifications
Experience:
1 to 3 years of previous management experience in a luxury retail service environment preferable. Knowledge of fashion trends and marketplace competition. Education:
High school diploma or equivalent; college degree preferred. Technical:
Proficient with MS Office (Word, Excel, PowerPoint, Outlook). Experience with retail systems (labor management, inventory, sales reporting). Physical:
Ability to work at a fast pace; effective communication with customers and team; ability to maneuver on the sales floor; capable of climbing, bending and kneeling; able to lift up to 25 pounds and, on occasion, up to 50 pounds for shipments. Schedule:
Flexible schedule including nights, weekends, and holidays; able to work during high retail traffic and sales events. Compliance and Benefits
Note: This document is a sample of job duties and responsibilities and not an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not discriminate on age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com. Our Competencies for All Employees Courage : Provides direct, actionable feedback; addresses issues promptly; not afraid to take negative action when necessary. Creativity : Generates original ideas; connects unrelated notions; adds value in brainstorming. Customer Focus : Meets customer requirements; builds trust and relationships. Dealing with Ambiguity : Adapts to change; handles risk and uncertainty. Drive for Results : Consistently top performer; driven to achieve results. Interpersonal Savvy : Relates well to others; builds relationships; uses tact. Learning on the Fly : Quick learner; open to change; seeks improvements. Our Competencies for All People Managers Strategic Agility : Anticipates trends; articulates visions and plans. Developing Direct Reports and Others : Provides challenging tasks; supports development; builds people. Building Effective Teams : Creates morale; fosters collaboration and ownership. General Description of Benefits: Health benefits, 401(k), paid time off for wellness needs and vacations. Other compensation includes product discounts and incentive compensation. Job Segment:
Retail Manager, Retail Operations, Store Manager, Outside Sales, Brand Ambassador, Retail, Sales, Marketing
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values; develop sales strategies, initiatives and growth across all categories; communicate goals to the team; track store performance and achieve sales targets. Productivity Management: hold the management team accountable for personal productivity and management contribution. Develops clienteling strategy; implements and monitors over time to achieve business goals in partnership with the Store Manager. Understand changes in market with potential impact on business performance and support the execution of sales strategies/tactics. Uphold Coach’s Guide to Style; ensure all associates follow expectations and act as brand ambassador in the market/mall to drive loyalty and business. Resolve customer issues in a timely and solution-oriented manner; partner with the Store Manager and/or District Manager as needed. Develop team to build long-term relationships with customers to drive business. Take initiative with ownership and accountability for results of self and others; work with Store/District Manager to protect and drive business needs. Ensure daily tasks are completed without negatively impacting Coach service standards; address challenges promptly and course-correct when appropriate. Build trusting relationships with peers and team; advocate for the Brand; welcome feedback and set short and long-term personal and store goals to achieve performance. Delegate and empower others; create enthusiasm and positivity for a shared vision and mission; recognize and value individual performance. Operations
Evaluate performance of all team members; provide consistent and timely feedback; create and modify development action plans with the Store Manager. Address performance issues using appropriate coaching and counseling techniques; adhere to retail policies and procedures including POS and Operations. Leverage Coach tools and technology to support service and store operations. Recruit, interview, on-board and collaborate with Store Manager on strategies to maintain top talent; build a talent bench. Manage daily operational tasks including selling, service, operations, payroll, human resources and loss prevention; forecast and budget in partnership with Store Manager (e.g., payroll, staffing, scheduling, merchandising). Competencies
Drive for Results:
Can be counted on to exceed goals; top performer; bottom-line oriented; pushes self and others for results. Customer Focus:
Dedicated to meeting internal and external customers’ requirements; builds relationships and trust with customers. Creativity:
Generates new and unique ideas; makes connections among diverse concepts. Interpersonal Savvy:
Relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses high-tension situations. Learning on the Fly:
Learns quickly; open to change; analyzes successes and failures for improvement; experiments to find solutions. Perseverance:
Keeps energy and drive to finish; persists in the face of resistance. Dealing with Ambiguity:
Manages change; comfortable with partial information; takes initiative in uncertain situations. Strategic Agility:
Sees ahead; anticipates future consequences; develops credible strategies and plans. Building Effective Teams:
Creates strong morale; collaborates, shares wins, fosters open dialogue; defines success for the whole team. Managerial Courage:
Provides direct, actionable feedback; addresses problems promptly; makes difficult decisions when needed. Qualifications
Experience:
1 to 3 years of previous management experience in a luxury retail service environment preferable. Knowledge of fashion trends and marketplace competition. Education:
High school diploma or equivalent; college degree preferred. Technical:
Proficient with MS Office (Word, Excel, PowerPoint, Outlook). Experience with retail systems (labor management, inventory, sales reporting). Physical:
Ability to work at a fast pace; effective communication with customers and team; ability to maneuver on the sales floor; capable of climbing, bending and kneeling; able to lift up to 25 pounds and, on occasion, up to 50 pounds for shipments. Schedule:
Flexible schedule including nights, weekends, and holidays; able to work during high retail traffic and sales events. Compliance and Benefits
Note: This document is a sample of job duties and responsibilities and not an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not discriminate on age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com. Our Competencies for All Employees Courage : Provides direct, actionable feedback; addresses issues promptly; not afraid to take negative action when necessary. Creativity : Generates original ideas; connects unrelated notions; adds value in brainstorming. Customer Focus : Meets customer requirements; builds trust and relationships. Dealing with Ambiguity : Adapts to change; handles risk and uncertainty. Drive for Results : Consistently top performer; driven to achieve results. Interpersonal Savvy : Relates well to others; builds relationships; uses tact. Learning on the Fly : Quick learner; open to change; seeks improvements. Our Competencies for All People Managers Strategic Agility : Anticipates trends; articulates visions and plans. Developing Direct Reports and Others : Provides challenging tasks; supports development; builds people. Building Effective Teams : Creates morale; fosters collaboration and ownership. General Description of Benefits: Health benefits, 401(k), paid time off for wellness needs and vacations. Other compensation includes product discounts and incentive compensation. Job Segment:
Retail Manager, Retail Operations, Store Manager, Outside Sales, Brand Ambassador, Retail, Sales, Marketing
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