Tapestry, Inc.
Overview
Assistant Store Manager I at Coach is a leadership role within a global fashion house. The position demonstrates a high level of business acumen and delivers sales results through employee development and mentorship. It requires a strategic mindset to drive operational efficiencies, uphold Coach’s standards, and adapt to all roles within the store’s environment. Responsibilities Sales: Understands organizational objectives and makes decisions with the Store Manager to align with Company priorities and values.
Develops sales strategies and initiatives across all categories; communicates goals to the team, tracks store performance, and strives to achieve sales targets.
Productivity Management: holds the management team accountable for personal productivity and management contribution.
Develops clienteling strategy and monitors its effectiveness over time to achieve business goals in partnership with the Store Manager.
Understands market changes that may impact business performance and supports execution of sales strategies/tactics.
Represents the brand in the market to drive loyalty and business (e.g., charity events, local associations, mall initiatives).
Resolves customer issues timely with a solution-oriented and forward-thinking approach; partners with the Store Manager and/or District Manager as needed.
Develops the team to build long-term relationships with customers to drive business.
Takes initiative with a high level of ownership and accountability for results of self and others.
Collaborates with Store/District Manager to protect and drive business needs; ensures daily tasks are completed without compromising Coach standards.
Approaches challenges promptly and takes corrective action when appropriate; builds trusting relationships with peers and team and acts as an advocate for the Brand.
Welcomes feedback and uses it to create short- and long-term personal and store performance goals.
Delegates and empowers others; creates enthusiasm and positivity for a shared vision and mission.
Operations: Evaluates performance of team members, provides timely feedback, and creates action plans for development in partnership with the Store Manager.
Addresses performance problems using appropriate coaching techniques; adheres to all retail policies and procedures including POS and Operations.
Leverages Coach tools and technology to support service and store operations.
Recruits, interviews, on-boards, and collaborates with the Store Manager on strategies to maintain top talent and build a talent bench.
Manages daily operational tasks per Coach standards, including selling, service expectations, operations, payroll, human resources, and loss prevention.
Demonstrates strong business acumen; forecasts and budgets in partnership with the Store Manager to meet business needs (e.g., payroll, staffing, scheduling, merchandising).
Interacts with Lead Supervisor and Store Manager; maintains interior and exterior upkeep of the building in coordination with the corporate office.
Adheres to all retail policies and procedures, including POS and Operations; uses Coach tools to support service and operations.
Competencies for roles: Drive for Results; Customer Focus; Creativity; Interpersonal Savvy; Learning on the Fly; Perseverance; Dealing with Ambiguity; Strategic Agility; Building Effective Teams; Managerial Courage.
Qualifications Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferred. Knowledge of fashion trends and marketplace competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Proficient with MS Office (Word, Excel, PowerPoint, Outlook). Experience with retail systems (labor management, inventory, sales reporting, etc.).
Physical: Ability to work at a fast pace; capable of communicating effectively; ability to move on the sales floor, shelves, and stock room; ability to lift up to 25 pounds, and up to 50 pounds for product shipments/transfers.
Schedule: Flexible availability including nights, weekends, and holidays with high retail traffic.
Note: This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Company and Equal Opportunity
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, disability, or any other legally protected status. Visit Coach at www.coach.com.
Our Competencies for All Employees
Courage : Provides direct and actionable feedback; addresses problems promptly; willing to take necessary corrective actions.
Creativity : Generates new and unique ideas; connects unrelated notions; valuable in brainstorming.
Customer Focus : Commits to meeting customer expectations; builds trust and relationships.
Dealing with Ambiguity : Adapts to change; acts without complete information; manages risk and uncertainty.
Drive for Results : Exceeds goals; top performer; bottom-line oriented.
Interpersonal Savvy : Relates well to others; builds rapport; uses diplomacy and tact.
Learning on the Fly : Learns quickly; open to change; analyzes successes and failures for improvement.
Building Effective Teams : Creates team morale; fosters open dialogue; defines success for the whole team.
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If accommodation is required, contact Tapestry People Services.
Work Setup BASE PAY RANGE: $22.50 to $37.25
Benefits include health benefits, 401(k), paid time off, and product discounts. For additional information about benefits, please refer to internal resources.
Job Segment:
Retail Manager, Store Manager, Retail Operations, Brand Ambassador, Retail, Sales
#J-18808-Ljbffr
Assistant Store Manager I at Coach is a leadership role within a global fashion house. The position demonstrates a high level of business acumen and delivers sales results through employee development and mentorship. It requires a strategic mindset to drive operational efficiencies, uphold Coach’s standards, and adapt to all roles within the store’s environment. Responsibilities Sales: Understands organizational objectives and makes decisions with the Store Manager to align with Company priorities and values.
Develops sales strategies and initiatives across all categories; communicates goals to the team, tracks store performance, and strives to achieve sales targets.
Productivity Management: holds the management team accountable for personal productivity and management contribution.
Develops clienteling strategy and monitors its effectiveness over time to achieve business goals in partnership with the Store Manager.
Understands market changes that may impact business performance and supports execution of sales strategies/tactics.
Represents the brand in the market to drive loyalty and business (e.g., charity events, local associations, mall initiatives).
Resolves customer issues timely with a solution-oriented and forward-thinking approach; partners with the Store Manager and/or District Manager as needed.
Develops the team to build long-term relationships with customers to drive business.
Takes initiative with a high level of ownership and accountability for results of self and others.
Collaborates with Store/District Manager to protect and drive business needs; ensures daily tasks are completed without compromising Coach standards.
Approaches challenges promptly and takes corrective action when appropriate; builds trusting relationships with peers and team and acts as an advocate for the Brand.
Welcomes feedback and uses it to create short- and long-term personal and store performance goals.
Delegates and empowers others; creates enthusiasm and positivity for a shared vision and mission.
Operations: Evaluates performance of team members, provides timely feedback, and creates action plans for development in partnership with the Store Manager.
Addresses performance problems using appropriate coaching techniques; adheres to all retail policies and procedures including POS and Operations.
Leverages Coach tools and technology to support service and store operations.
Recruits, interviews, on-boards, and collaborates with the Store Manager on strategies to maintain top talent and build a talent bench.
Manages daily operational tasks per Coach standards, including selling, service expectations, operations, payroll, human resources, and loss prevention.
Demonstrates strong business acumen; forecasts and budgets in partnership with the Store Manager to meet business needs (e.g., payroll, staffing, scheduling, merchandising).
Interacts with Lead Supervisor and Store Manager; maintains interior and exterior upkeep of the building in coordination with the corporate office.
Adheres to all retail policies and procedures, including POS and Operations; uses Coach tools to support service and operations.
Competencies for roles: Drive for Results; Customer Focus; Creativity; Interpersonal Savvy; Learning on the Fly; Perseverance; Dealing with Ambiguity; Strategic Agility; Building Effective Teams; Managerial Courage.
Qualifications Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferred. Knowledge of fashion trends and marketplace competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Proficient with MS Office (Word, Excel, PowerPoint, Outlook). Experience with retail systems (labor management, inventory, sales reporting, etc.).
Physical: Ability to work at a fast pace; capable of communicating effectively; ability to move on the sales floor, shelves, and stock room; ability to lift up to 25 pounds, and up to 50 pounds for product shipments/transfers.
Schedule: Flexible availability including nights, weekends, and holidays with high retail traffic.
Note: This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Company and Equal Opportunity
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, disability, or any other legally protected status. Visit Coach at www.coach.com.
Our Competencies for All Employees
Courage : Provides direct and actionable feedback; addresses problems promptly; willing to take necessary corrective actions.
Creativity : Generates new and unique ideas; connects unrelated notions; valuable in brainstorming.
Customer Focus : Commits to meeting customer expectations; builds trust and relationships.
Dealing with Ambiguity : Adapts to change; acts without complete information; manages risk and uncertainty.
Drive for Results : Exceeds goals; top performer; bottom-line oriented.
Interpersonal Savvy : Relates well to others; builds rapport; uses diplomacy and tact.
Learning on the Fly : Learns quickly; open to change; analyzes successes and failures for improvement.
Building Effective Teams : Creates team morale; fosters open dialogue; defines success for the whole team.
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If accommodation is required, contact Tapestry People Services.
Work Setup BASE PAY RANGE: $22.50 to $37.25
Benefits include health benefits, 401(k), paid time off, and product discounts. For additional information about benefits, please refer to internal resources.
Job Segment:
Retail Manager, Store Manager, Retail Operations, Brand Ambassador, Retail, Sales
#J-18808-Ljbffr