Walmart
Manager, eCommerce Transaction Experience
Walmart, Bentonville, Arkansas, United States, 72712
Position Summary
Location: Bentonville, Arkansas ONLY
eComm Omni-Fulfillment Experience | Walmart US eCommerce
Position Summary:
Customers today have the freedom and flexibility to shop when, where and how they want. Even when they find the items they want, at the speed they want, at an everyday low price and fulfilled how they want, they still have to hit Place Order to complete their checkout. Our goal to create an experience that is as seamless as possible, where customers can quickly and confidently make their purchase. As a Manager on our Transaction Experience team, you’ll play a pivotal individual contributor role in driving growth for our eCommerce business by optimizing the cart to checkout transaction experience and introducing new functionality that delights our customers.
What you’ll do
Executing Vision and Strategy:
Implement and execute the long-term vision and strategy of the cart and checkout transaction experience for customers. Ensure the customer experience elements in pre/post transaction scenarios provide clarity and control for omni-channel customers.
Providing Thought Leadership:
Share and apply internal and external best practices and standards to guide decision making. Conduct benchmark studies and competitive assessments. Work cross-functionally with partner teams across multiple locations requiring strong communication, collaboration, and organization.
Delivering Key Projects:
Execute key cross-functional projects spanning multiple teams within the organization. Collaborate daily with cross-functional team members including Design, Product, Engineering, Store Operations, and more. Conduct research, user testing, and validation to ensure that the experiences/propositions built are designed to prioritize our customers and associates.
Communicating Roadmaps:
Communicate roadmaps and priorities, and collaborate across business areas for roadmap prioritization. Engage with key partners to determine the best product and business strategies, and gain buy-in from executive-level leadership.
Driving Execution:
Identify customer and operational needs, develop and communicate plans and priorities, and remove barriers and obstacles that impact performance. Provide resources, identify performance standards, measure progress, adjust performance, develop contingency plans, and support continuous learning.
Evaluating Effectiveness:
Continuously evaluate the ongoing effectiveness of current plans, programs, and initiatives. Consult with partners or other key stakeholders, solicit, evaluate, and apply suggestions for improving the overall omni-channel communication experience.
Promoting Company Values:
Uphold company policies, procedures, mission, values, and standards of ethics and integrity. Provide direction to others in their use and application, ensuring compliance, and utilizing and supporting the Open-Door Policy.
Minimum Qualifications
Bachelor's degree in business or related field or equivalent experience in Business or related field.
4+ years of experience in project management, program management, program operations, or related area.
Preferred Qualifications
4+ years experience in eCommerce or related field.
Master’s Degree in Computer Science, Management Information Systems, Industrial Engineering, Engineering Management, Business, Information Systems, Project/Program Management, Information Technology, Finance, Management, or related area (or equivalent).
Strong customer-obsessed mindset focused on building the right site experience for customers.
Analytical and process-oriented, comfortable making data-driven decisions.
Experience creating inclusive digital experiences and knowledge of accessibility best practices and WCAG 2.2 AA standards is a plus.
Ability to think end-to-end and champion the digital experience while understanding the entire customer journey including physical stores.
Strong leadership and excellent communication skills; ability to influence cross-functional teams.
Compensation and Benefits The annual salary range for this position is $80,000.00-$155,000.00. Additional compensation includes annual or quarterly performance bonuses. Benefits include medical, vision, and dental coverage; 401(k); stock purchase; company-paid life insurance; PTO/PPTO; and other benefits. See One.Walmart for details.
Primary Location 2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America
Live Better U is a Walmart-paid education benefit program for associates in Walmart and Sam’s Club facilities. Eligibility requirements apply. Benefits are subject to change.
For information about PTO, see One.Walmart.
#J-18808-Ljbffr
eComm Omni-Fulfillment Experience | Walmart US eCommerce
Position Summary:
Customers today have the freedom and flexibility to shop when, where and how they want. Even when they find the items they want, at the speed they want, at an everyday low price and fulfilled how they want, they still have to hit Place Order to complete their checkout. Our goal to create an experience that is as seamless as possible, where customers can quickly and confidently make their purchase. As a Manager on our Transaction Experience team, you’ll play a pivotal individual contributor role in driving growth for our eCommerce business by optimizing the cart to checkout transaction experience and introducing new functionality that delights our customers.
What you’ll do
Executing Vision and Strategy:
Implement and execute the long-term vision and strategy of the cart and checkout transaction experience for customers. Ensure the customer experience elements in pre/post transaction scenarios provide clarity and control for omni-channel customers.
Providing Thought Leadership:
Share and apply internal and external best practices and standards to guide decision making. Conduct benchmark studies and competitive assessments. Work cross-functionally with partner teams across multiple locations requiring strong communication, collaboration, and organization.
Delivering Key Projects:
Execute key cross-functional projects spanning multiple teams within the organization. Collaborate daily with cross-functional team members including Design, Product, Engineering, Store Operations, and more. Conduct research, user testing, and validation to ensure that the experiences/propositions built are designed to prioritize our customers and associates.
Communicating Roadmaps:
Communicate roadmaps and priorities, and collaborate across business areas for roadmap prioritization. Engage with key partners to determine the best product and business strategies, and gain buy-in from executive-level leadership.
Driving Execution:
Identify customer and operational needs, develop and communicate plans and priorities, and remove barriers and obstacles that impact performance. Provide resources, identify performance standards, measure progress, adjust performance, develop contingency plans, and support continuous learning.
Evaluating Effectiveness:
Continuously evaluate the ongoing effectiveness of current plans, programs, and initiatives. Consult with partners or other key stakeholders, solicit, evaluate, and apply suggestions for improving the overall omni-channel communication experience.
Promoting Company Values:
Uphold company policies, procedures, mission, values, and standards of ethics and integrity. Provide direction to others in their use and application, ensuring compliance, and utilizing and supporting the Open-Door Policy.
Minimum Qualifications
Bachelor's degree in business or related field or equivalent experience in Business or related field.
4+ years of experience in project management, program management, program operations, or related area.
Preferred Qualifications
4+ years experience in eCommerce or related field.
Master’s Degree in Computer Science, Management Information Systems, Industrial Engineering, Engineering Management, Business, Information Systems, Project/Program Management, Information Technology, Finance, Management, or related area (or equivalent).
Strong customer-obsessed mindset focused on building the right site experience for customers.
Analytical and process-oriented, comfortable making data-driven decisions.
Experience creating inclusive digital experiences and knowledge of accessibility best practices and WCAG 2.2 AA standards is a plus.
Ability to think end-to-end and champion the digital experience while understanding the entire customer journey including physical stores.
Strong leadership and excellent communication skills; ability to influence cross-functional teams.
Compensation and Benefits The annual salary range for this position is $80,000.00-$155,000.00. Additional compensation includes annual or quarterly performance bonuses. Benefits include medical, vision, and dental coverage; 401(k); stock purchase; company-paid life insurance; PTO/PPTO; and other benefits. See One.Walmart for details.
Primary Location 2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America
Live Better U is a Walmart-paid education benefit program for associates in Walmart and Sam’s Club facilities. Eligibility requirements apply. Benefits are subject to change.
For information about PTO, see One.Walmart.
#J-18808-Ljbffr