Customer Service Associate

This role is critical to the success of our retail operations. Customer Service Associates collaborate closely with wholesale and retail customers to understand their needs, address their queries about Sherwin-Williams products, and recommend suitable solutions. Our Associates are dedicated to swiftly resolving any customer concerns, ensuring maximum satisfaction while staying informed about product features and upholding the high quality and visual standards of the store. Achieving excellent customer service while consistently meeting sales goals is a key responsibility of this position. As this position involves interaction with customers, including minors, as well as access to cash, payment methods, and other valuable items, a review of criminal history is necessary to safeguard the company, its operations, and the safety of our customers and staff. The individual selected for this role will work at Store #7764, located at 2275 Hwy 87 Ste 20, Crystal Beach, TX 77650. At Sherwin-Williams, we aim to inspire and enhance our world through color and protection. Your skills, talent, and passion enable us to live this mission and achieve great outcomes for our customers and our business. We are committed to your growth and well-being by offering: Life with rewards, benefits, and flexibility for your health and well-being Career opportunities to learn, develop new skills, and increase your contributions Connection with an inclusive team and dedication to our local and wider communities What is the Process to get Started? Step 1 - Online Application Visit our Careers page to find the roles that interest you. Set aside 15 minutes to create your profile by entering your details. Step 2 - Digital Interview Qualified candidates will be invited to complete a digital video interview via HireVue, where you'll answer behavioral-based questions at your convenience within 7 days. Step 3 - In-Store Interview Top candidates will be invited to meet with our team in-store or at a specialty branch. Sherwin-Williams is committed to helping you and your family live healthier, save smarter, and feel better. We offer a comprehensive range of benefits designed for you. A general overview of benefits can be found on the benefits website. Compensation decisions consider various factors, including skill set, experience, and organizational needs. The wage range for this role is informed by these factors and may differ from actual compensation considerations. Sherwin-Williams reserves the right to modify this information at any time. We welcome qualified applicants with arrest or conviction records to apply, following applicable laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law. Please note that Sherwin-Williams recruiting team members will never request payment or sensitive personal information during the application process. Ensure high levels of customer satisfaction through excellent sales service. Assist customers both in-store and over the phone by identifying their needs and presenting suitable products and services. Build trusting relationships with wholesale and retail customers. Accurately process sales transactions in line with company policies. Meet and maintain sales goals on a monthly, quarterly, and yearly basis. Manage precise work order files and formulas. Retrieve appropriate products from the sales floor or warehouse. Tint and mix products as needed to align with customer specifications. Restock shelves and set up product displays. Keep store equipment clean. Load and unload delivery trucks. Assist with deliveries when required. Ensure assigned areas are stocked and visually appealing. Stay knowledgeable about available products and options. Adhere to inventory control procedures. Propose sales improvement strategies. Minimum Requirements: Must be at least eighteen (18) years of age. Must be legally authorized to work in the U.S. without requiring sponsorship. Must have a valid, unrestricted Driver's License. Ability to frequently lift and carry up to 50 lbs and up to 70 lbs on occasion, with or without reasonable accommodation. Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation. If internal, must have a performance rating of at least meets expectations (3) on the most recent appraisal. If internal, must have completed all required HR Cloud eLearning courses. Preferred Qualifications: High School diploma or GED. At least one (1) year of experience in delivery, retail, or customer service. Experience in selling paint and related products. Experience operating tinting and mixing equipment. Ability to communicate in more than one language. Ability to communicate in Spanish.