Capital One National Association
Manager, Workplace Site Operations - Global Workplace Services
Capital One National Association, Chicago, Illinois, United States, 60290
Overview
Manager, Workplace Site Operations - Global Workplace Services
At Capital One, we dare to dream, disrupt and deliver a better way. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment embraces a culture of care and respect for every teammate's talents, experience, and contributions. We manage a diverse portfolio of mixed-use owned and leased properties and transform our workplace to enable employees to work the way they work best. We manage and operate facilities and ensure safety and security for Capital One employees and the community.
We are looking to add a Workplace Site Operations Manager.
Responsibilities As a Workplace Site Ops Manager, you’ll manage day-to-day relationships with internal customers and lines of business, and engage with external providers responsible for facilities, space planning, moves, food and beverage services, and mail services. You will help partner on the execution of security strategies to improve operational effectiveness and ensure the safety of Capital One employees and customers in the community.
The ideal candidate should:
Demonstrate written and verbal communication skills across levels and the company that are grounded, concise and inspire confidence
Help build customer solutions, appropriately challenge business decisions and consider multiple options/perspectives to mitigate issues
Learn how to navigate the organization, anticipate and address concerns with fact-based options
Create lift for their team by applying and sharing their expertise
Manage through ambiguity, keep an open mind when considering perspectives, and escalate effectively
Be open to creative solutions, consider downstream impacts and use data to solve issues
Manage work to deliver results while prioritizing business critical work and keeping management informed appropriately
Look for opportunities to help others be successful, recognize others and support a highly-effective team and values-based culture
Have a passion for real estate and how it influences culture and the environment
Demonstrate an understanding of real estate related physical security issues
Key Responsibilities Operational Excellence
Lead third-party providers responsible for facilities, space planning, moves, food and beverage services, hospitality, conferencing, AV and print/mail services
Understand service provider scope of work and KPIs to monitor and report on vendor performance
Identify, recommend/document and implement ways to drive optimal utilization of the facilities
Promote operational excellence in customer service and a seamless user experience across providers
Empower service providers to be innovative and deliver transformational ideas/results
Maintain landlord relationships and engage with landlords facilities team as required
Strategy & Relationship Management
Partner with internal Capital One stakeholders such as Finance, HR, Risk, Legal, IT, Supplier Management and other lines of business
Partner with cross-functional teams at all levels and serve as a trusted real estate expert internally and externally
Deliver high-performing results while balancing customer needs and communicating Global Workplace Services strategies and best practices
Role model a positive work environment through engagement and team building activities
Project Oversight
Contribute to the development of the annual CapEx and Opex budgets
Partner with other GWS teams to create solutions and/or solve problems in a proactive manner
Recommend opportunities for cost savings and efficiency improvements that increase employee productivity
Risk Mitigation
Mitigate risks by partnering closely with real estate service providers and internal Capital One Risk teams to ensure we are well managed at all times
Assist in managing safety and security issues stemming from incident reports
Partner with business continuity teams to ensure all facilities are prepared before and after an emergency situation
Basic Qualifications
Bachelor’s Degree or Military Experience
At least 5 years of experience in Facilities Management or Relationship Management
At least 3 years of experience managing facilities for multiple locations
Preferred Qualifications
3+ years of experience in Project Management, People Management, or Supplier Management
2+ years of experience with G Suite tools
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $115,200 - $131,500 for Manager, Workplace Services
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information will be kept confidential and used only to provide needed reasonable accommodations.
Capital One does not provide, endorse nor guarantee third-party products, services, or other information available through this site. Capital One Financial is made up of several entities. Positions posted in Canada/UK/Philippines correspond to Capital One Canada, Capital One Europe, and Capital One Philippines Service Corp. respectively.
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At Capital One, we dare to dream, disrupt and deliver a better way. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment embraces a culture of care and respect for every teammate's talents, experience, and contributions. We manage a diverse portfolio of mixed-use owned and leased properties and transform our workplace to enable employees to work the way they work best. We manage and operate facilities and ensure safety and security for Capital One employees and the community.
We are looking to add a Workplace Site Operations Manager.
Responsibilities As a Workplace Site Ops Manager, you’ll manage day-to-day relationships with internal customers and lines of business, and engage with external providers responsible for facilities, space planning, moves, food and beverage services, and mail services. You will help partner on the execution of security strategies to improve operational effectiveness and ensure the safety of Capital One employees and customers in the community.
The ideal candidate should:
Demonstrate written and verbal communication skills across levels and the company that are grounded, concise and inspire confidence
Help build customer solutions, appropriately challenge business decisions and consider multiple options/perspectives to mitigate issues
Learn how to navigate the organization, anticipate and address concerns with fact-based options
Create lift for their team by applying and sharing their expertise
Manage through ambiguity, keep an open mind when considering perspectives, and escalate effectively
Be open to creative solutions, consider downstream impacts and use data to solve issues
Manage work to deliver results while prioritizing business critical work and keeping management informed appropriately
Look for opportunities to help others be successful, recognize others and support a highly-effective team and values-based culture
Have a passion for real estate and how it influences culture and the environment
Demonstrate an understanding of real estate related physical security issues
Key Responsibilities Operational Excellence
Lead third-party providers responsible for facilities, space planning, moves, food and beverage services, hospitality, conferencing, AV and print/mail services
Understand service provider scope of work and KPIs to monitor and report on vendor performance
Identify, recommend/document and implement ways to drive optimal utilization of the facilities
Promote operational excellence in customer service and a seamless user experience across providers
Empower service providers to be innovative and deliver transformational ideas/results
Maintain landlord relationships and engage with landlords facilities team as required
Strategy & Relationship Management
Partner with internal Capital One stakeholders such as Finance, HR, Risk, Legal, IT, Supplier Management and other lines of business
Partner with cross-functional teams at all levels and serve as a trusted real estate expert internally and externally
Deliver high-performing results while balancing customer needs and communicating Global Workplace Services strategies and best practices
Role model a positive work environment through engagement and team building activities
Project Oversight
Contribute to the development of the annual CapEx and Opex budgets
Partner with other GWS teams to create solutions and/or solve problems in a proactive manner
Recommend opportunities for cost savings and efficiency improvements that increase employee productivity
Risk Mitigation
Mitigate risks by partnering closely with real estate service providers and internal Capital One Risk teams to ensure we are well managed at all times
Assist in managing safety and security issues stemming from incident reports
Partner with business continuity teams to ensure all facilities are prepared before and after an emergency situation
Basic Qualifications
Bachelor’s Degree or Military Experience
At least 5 years of experience in Facilities Management or Relationship Management
At least 3 years of experience managing facilities for multiple locations
Preferred Qualifications
3+ years of experience in Project Management, People Management, or Supplier Management
2+ years of experience with G Suite tools
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $115,200 - $131,500 for Manager, Workplace Services
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information will be kept confidential and used only to provide needed reasonable accommodations.
Capital One does not provide, endorse nor guarantee third-party products, services, or other information available through this site. Capital One Financial is made up of several entities. Positions posted in Canada/UK/Philippines correspond to Capital One Canada, Capital One Europe, and Capital One Philippines Service Corp. respectively.
#J-18808-Ljbffr