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24 Seven Talent

Marketing Operations Program Specialist

24 Seven Talent, Cupertino, California, United States, 95014

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Job Title: Marketing Operations Program Specialist

Location: Cupertino, CA or Culver City, C- hybrid schedule Duration: 6 month contract- 40 hours/weekly Pay Rate: $64.00-$71.00/hour

Role Overview: The Marketing Operations Team plays a key role in enabling on-device communications and automated messaging for the company's media products and services. The team focuses on the timely delivery, strategy, and execution of in-app messaging sent to millions of users across multiple services.

The ideal candidate brings a wealth of knowledge and experience in CRM issue/crisis analysis for marketing operations and execution. You have experience in online services (SAAS) and are comfortable with subscription-based services at scale. Your primary focus will be on analyzing business processes and CRM platform needs by identifying areas for improvement and optimization.

Responsibilities: • Demonstrate strong technical and people problem-solving skills and the ability to structure problems into actionable insights. • Develop and implement data analysis strategies, methodologies, and best practices to align with organizational goals. • Have the ability to direct large cross-functional teams to drive system-scale process and platform improvement (having AI/ML experience is a plus). • Deliver weekly and monthly reports. Translate data insights into clear, concise, and actionable reports for stakeholders, influencing business strategy and decision making. • Create technical documentation to capture incident/issue symptom, root cause, business impact, and resolution.

Key Qualifications: • At least 3-5 years in analytics or related roles. • BA/BS or advanced degree in Analytics, Marketing, or Engineering. • Deep technical knowledge with marketing CRM system such as Salesforce or others. • Excellent problem solving and interpersonal skills. Owning analytic program strategy, end to end delivery, and communicating results to senior leadership. • Experience with creating clear and concise reports, presentations, and visualizations to communicate findings and recommendations. • Experience gathering data from various sources, cleaning and organizing it, and applying analytical techniques to identify technical issue trends, patterns, and anomalies. • Proficiency in relevant software and tools for data analysis and reporting. • Track record of changing the status-quo with data and excelling in ambiguous and constant changing environments. Have a curious mind and eager to learn. • Phenomenal cross-group collaborator, self-starter and big-picture problem solver.