Medical Receptionist Job at American Family Care in Southington

Overview

Medical Receptionist at American Family Care. AFC is a nationwide urgent care provider with over 200 clinics across 26 states. We are looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

What You'll Actually Do

• Master Insurance Verification: verify coverage before services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: clearly explain costs, billing processes, and insurance complexities to patients
• Solve Billing Problems: proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: deliver exceptional service even during difficult financial conversations
• Be the Face of AFC: greet patients with warmth and professionalism
• Own the Front Desk Flow: process payments, schedule appointments, and manage patient check-ins with speed and accuracy
• Protect Patient Information: maintain organized records while following HIPAA regulations

Qualifications

• You have experience with insurance verification and medical billing (non-negotiable)
• You can explain complex insurance concepts to frustrated patients with empathy and clarity
• You are detail-oriented
• You have worked as a Medical Receptionist, Administrative Assistant, or in a medical office customer service role
• You are tech-savvy with medical billing software and EMR systems
• You have strong problem-solving skills and can find billing solutions for both patients and the clinic
• You maintain a positive attitude during challenging financial conversations
• High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus; Current CPR or Basic Life Support (BLS) certification is required

Benefits

• Health Savings Account (HSA)
• Life & Disability Insurance
• 401(k) and 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Details

• Location: state-of-the-art urgent care facility
• Schedule: Full-time with flexible shifts (some evenings/weekends)
• Requirements: High school diploma preferred; CPR/BLS required

We invest in your well-being so you can bring your best self to work—every shift, every patient.