American Family Care is hiring: Medical Receptionist in Danbury

Overview

Join to apply for the Medical Receptionist role at American Family Care.

At American Family Care, we are the nation's leading urgent care provider with over 200 clinics across 26 states. We are looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

Responsibilities

• Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: Clearly explain costs, billing processes, and insurance complexities to patients
• Solve Billing Problems: Identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service during financial conversations while handling payment matters
• Be the Face of AFC: Greet patients with warmth and professionalism
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins efficiently
• Protect Patient Information: Maintain organized records while following HIPAA regulations

Qualifications

• You have experience with insurance verification and medical billing
• You can explain complex insurance concepts to patients with empathy and clarity
• You are detail-oriented and understand that a single digit error in an insurance ID can have financial impact
• You have worked as a Medical Receptionist, Administrative Assistant, or in a Customer Service role in a medical office setting
• You are tech-savvy with medical billing software and EMR systems
• You have strong problem-solving skills and can find billing solutions that work for both patients and the clinic
• You maintain a positive attitude in challenging financial conversations

What’s In It For You

• Develop marketable skills in medical billing and insurance
• Receive specialized training in insurance verification and patient financial counseling
• Make a dual impact: help patients navigate healthcare costs while supporting clinic financial health
• Build transferable clerical and revenue cycle management skills
• Be part of healthcare innovation across AFC locations
• Clear Career Path: opportunities to advance into roles like Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership as AFC expands

Perks & Benefits

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount

The Details

• Location: Our state-of-the-art urgent care facility
• Schedule: Full-time with flexible shifts (some evenings/weekends)
• Requirements: High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus; Current CPR or Basic Life Support (BLS) certification is required

We invest in your well-being so you can bring your best self to work—every shift, every patient.

Ready to Help Patients Live Life, Uninterrupted?

Join the AFC team that is redefining urgent care across America. Apply today and be part of our mission to provide the best healthcare possible in a kind and caring environment.

EEO Statement: AFC is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by law. We are committed to diversity and to providing access and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, contact recruiters@americanfamilycare.com.

Compensation: $20.00 - $24.00 per hour. Actual compensation may vary based on experience, skills, education, certifications, internal equity, and market conditions.