Hardy Family Ford
Hardy Family Ford is looking for an Automotive Dispatcher!
Automotive Dispatcher Summary:
We are seeking a highly organized and detail-oriented Automotive Dispatcher to coordinate workflow between service advisors, technicians, and parts departments. In this role, you will be responsible for assigning repair orders, managing technician workloads, and ensuring service operations run smoothly and efficiently. Your ability to prioritize, communicate effectively, and adapt to a fast-paced environment will directly impact shop productivity and customer satisfaction.
About Hardy Family Ford:
Since 1985, the Hardy Family Ford dealership has been strongly rooted in the community. We believe in strong values, giving back, and nothing short of excellence. We were honored to receive the Ford President’s Award in both 2022 and 2023, a distinction awarded to dealerships that consistently deliver outstanding customer satisfaction and operational excellence. If you're looking to join a team that values quality and mutual respect, where your skills truly make a difference, Hardy Family Ford is the place for you.
Automotive Dispatcher Compensation and Benefits:
Competitive Pay
Flexible Working Hours
Health Insurance
PTO & Sick Leave
401(K)
Training opportunities
Automotive Dispatcher Position Responsibilities:
Assign repair orders to technicians based on skill level, availability, and job priority
Monitor progress of each repair to ensure timely completion and quality standards
Coordinate with service advisors to understand customer needs and promised timelines
Communicate with parts department to track parts availability and reduce delays
Adjust dispatching schedules dynamically throughout the day to maintain workflow balance
Ensure all work is documented properly and repair orders are closed out efficiently
Help optimize labor hours by reducing technician idle time
Maintain accurate records of technician productivity and efficiency
Serve as a point of contact between the front-end service team and the shop floor
Assist with technician time clock management and flag time reconciliation
Automotive Dispatcher Qualifications:
High school diploma or equivalent; additional automotive or business training is a plus
Previous experience in an automotive service or dispatch role strongly preferred
Strong organizational and time management skills
Ability to multitask and remain calm under pressure
Working knowledge of automotive repair processes and terminology
Familiarity with dealership or shop management software
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Automotive Dispatcher Summary:
We are seeking a highly organized and detail-oriented Automotive Dispatcher to coordinate workflow between service advisors, technicians, and parts departments. In this role, you will be responsible for assigning repair orders, managing technician workloads, and ensuring service operations run smoothly and efficiently. Your ability to prioritize, communicate effectively, and adapt to a fast-paced environment will directly impact shop productivity and customer satisfaction.
About Hardy Family Ford:
Since 1985, the Hardy Family Ford dealership has been strongly rooted in the community. We believe in strong values, giving back, and nothing short of excellence. We were honored to receive the Ford President’s Award in both 2022 and 2023, a distinction awarded to dealerships that consistently deliver outstanding customer satisfaction and operational excellence. If you're looking to join a team that values quality and mutual respect, where your skills truly make a difference, Hardy Family Ford is the place for you.
Automotive Dispatcher Compensation and Benefits:
Competitive Pay
Flexible Working Hours
Health Insurance
PTO & Sick Leave
401(K)
Training opportunities
Automotive Dispatcher Position Responsibilities:
Assign repair orders to technicians based on skill level, availability, and job priority
Monitor progress of each repair to ensure timely completion and quality standards
Coordinate with service advisors to understand customer needs and promised timelines
Communicate with parts department to track parts availability and reduce delays
Adjust dispatching schedules dynamically throughout the day to maintain workflow balance
Ensure all work is documented properly and repair orders are closed out efficiently
Help optimize labor hours by reducing technician idle time
Maintain accurate records of technician productivity and efficiency
Serve as a point of contact between the front-end service team and the shop floor
Assist with technician time clock management and flag time reconciliation
Automotive Dispatcher Qualifications:
High school diploma or equivalent; additional automotive or business training is a plus
Previous experience in an automotive service or dispatch role strongly preferred
Strong organizational and time management skills
Ability to multitask and remain calm under pressure
Working knowledge of automotive repair processes and terminology
Familiarity with dealership or shop management software
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.