Department of Health and Human Services (DHHS)
Opening Date: October 3, 2025
Closing Date: October 17, 2025
Job Class Code: 6538
Grade: 08
Salary: $16.07 - $22.25 per hour*
*This is inclusive of a 4.00% recruitment and retention stipend
Position Number: 02000-1804
Location: We have a vacancy in our Augusta office.
Core Responsibilities:
This critical Office Assistant II position engages with callers, visiting providers and families to guide them to the appropriate OCFS staff and services as part of the OCFS goal of providing excellent customer service.
As a member of a fast-paced team-oriented office environment, a well-qualified candidate will be professional, well spoken, patient, possess strong organizational skills, and demonstrate a history of excellent customer service skills, both phone and in person. The candidate will demonstrate the ability to successfully manage multiple priorities for a wide variety of office tasks supporting the overall OCFS mission. Your duties will include but are not limited to:
- Responsible for primary management of incoming calls to the Rockland OCFS on an assigned schedule. Serving as backup to the clerk assigned to telephone duty when they are away from their desk or out of the office - Receiving and directing 100-200 phone calls daily; engaging with callers to understand their needs and assisting them with connecting with the appropriate OCFS staff or program;
- Managing and distributing incoming and outgoing communications for the office, including mail, faxes, and other publications and print materials;
- Redact adoption records for prospective adoptive parents;
- Burn CD’s for Clifford Orders, Court, etc.
- Filing closed assessments and permanency records
- Supporting other administrative processes for OCFS programs as needed.
Minimum Qualifications:
To qualify, you must have training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a general knowledge of modern office practices to perform routine, varied office support tasks often requiring the operation of technical office equipment, and 2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures. All positions in this classification assume the qualifications of: Office Assistant I.
Please submit a cover letter addressing your skill level in each of the following as expert, skilled, or novice:
- Outlook or comparable e-mail application
- Excel or comparable spreadsheet application
- MS Word or comparable word processing application
- Performing receptionist duties
- Data entry (both narratives and billing data)
- Keyboarding (words per minute)
Application Information:
For additional information about this position, please contact Gretchen Ossenfort, Program Administrator at 207-596-4260.
To apply, please upload a current resume, and cover letter rating your skills in the Minimum Qualifications Section.
Please submit all documents or files in a PDF or Word format.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—“Dirigo” or “I lead”—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.
- Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
- Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
- Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave.
The State of Maine is an Equal Opportunity employer, committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.