Tecan Austria GmbH
Technical Service Specialist II
Tecan Austria GmbH, Morrisville, North Carolina, United States, 27560
Overview
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Join Tecan! Join the market leader! Work in an international and dynamic environment, share our success!
Ever wondered how your skills and unique background could impact the world of tomorrow? Join our
Technical Support
team and bring your passion and talent to work.
Technical Support Specialist
Your contribution.
Serves customers by providing direct technical support to all Tecan customers, Tecan Sales and Automation Engineers. Supports Quality Systems and Quality Policies by following procedures, work instructions, and proper documentation to meet quality system regulations and ISO requirements.
Answers customer and Tecan staff technical inquiries via telephone, e-mail and/or voice mail. If inquiry/problem cannot be resolved, then dispatches Field Automation Engineer to customer site for resolution. Follow-up is required through resolution.
Interacts with customers and internal personnel to document circumstances and conditions that result in a complaint.
Arranges for shipment of parts or instruments to customer sites and ensures RSO’s are properly returned and tracked.
Rotates cell phone coverage with other Technical Support Specialists.
Maintains professional and technical knowledge of instruments and products by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
May assist in trade shows or training as needed.
Handles essential tasks as assigned and responds to change productively.
Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.
Your background.
BA or BS in, Biology, Chemistry, Medical technology, Robotics, Automation or related fields or equivalent experience
Working knowledge of Windows Applications.
Ability to work well under pressure, to multi-task
Strong organizational skills
Ability to get the job done in a manner that reflects the business expectations.
High level of commitment and initiative.
Ability to interact effectively with diverse groups inside and outside of the organization.
Ability to work effectively with customers.
Ability to manage time effectively.
Ability to travel up to 2 nights per month.
Retains a valid driver’s license.
Dependability is a must .
Excellent written and oral communication skills (including legible handwriting).
A desire to make the difference!
Proven team player.
What makes working at Tecan unique
The chance to make it count and to have an impact on the world of tomorrow
Working in an international and diverse environment
The change to grow your career within the company
Feel empowered by our strong and unique company culture
Comprehensive Compensation and Benefits package, including medical, dental, vision, and 401K match
Wide range of training courses
Strong company culture with rich history
What We Offer
Medical, Dental, and Vision, effective on your first day
Health Reimbursement Account
Health Savings Account
401(k) Employer match on employee's first 6% contributions; no vesting period
Long/Short-term disability insurance
Employee Assistance Program (EAP)
Accident, Critical Illness, & Hospital Indemnity
Legal Shield/Identity Shield
Pet Insurance
We’re looking forward to receiving your application online. Please submit your CV or resume (without picture and without cover letter, reference letters and diplomas are optional).
#lifescience #technicalsupport #helpdesk #techsupport #technical
Our purpose.
At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.
Stay unique and make it count.
Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan\'s culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.
#J-18808-Ljbffr
Join Tecan! Join the market leader! Work in an international and dynamic environment, share our success!
Ever wondered how your skills and unique background could impact the world of tomorrow? Join our
Technical Support
team and bring your passion and talent to work.
Technical Support Specialist
Your contribution.
Serves customers by providing direct technical support to all Tecan customers, Tecan Sales and Automation Engineers. Supports Quality Systems and Quality Policies by following procedures, work instructions, and proper documentation to meet quality system regulations and ISO requirements.
Answers customer and Tecan staff technical inquiries via telephone, e-mail and/or voice mail. If inquiry/problem cannot be resolved, then dispatches Field Automation Engineer to customer site for resolution. Follow-up is required through resolution.
Interacts with customers and internal personnel to document circumstances and conditions that result in a complaint.
Arranges for shipment of parts or instruments to customer sites and ensures RSO’s are properly returned and tracked.
Rotates cell phone coverage with other Technical Support Specialists.
Maintains professional and technical knowledge of instruments and products by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
May assist in trade shows or training as needed.
Handles essential tasks as assigned and responds to change productively.
Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.
Your background.
BA or BS in, Biology, Chemistry, Medical technology, Robotics, Automation or related fields or equivalent experience
Working knowledge of Windows Applications.
Ability to work well under pressure, to multi-task
Strong organizational skills
Ability to get the job done in a manner that reflects the business expectations.
High level of commitment and initiative.
Ability to interact effectively with diverse groups inside and outside of the organization.
Ability to work effectively with customers.
Ability to manage time effectively.
Ability to travel up to 2 nights per month.
Retains a valid driver’s license.
Dependability is a must .
Excellent written and oral communication skills (including legible handwriting).
A desire to make the difference!
Proven team player.
What makes working at Tecan unique
The chance to make it count and to have an impact on the world of tomorrow
Working in an international and diverse environment
The change to grow your career within the company
Feel empowered by our strong and unique company culture
Comprehensive Compensation and Benefits package, including medical, dental, vision, and 401K match
Wide range of training courses
Strong company culture with rich history
What We Offer
Medical, Dental, and Vision, effective on your first day
Health Reimbursement Account
Health Savings Account
401(k) Employer match on employee's first 6% contributions; no vesting period
Long/Short-term disability insurance
Employee Assistance Program (EAP)
Accident, Critical Illness, & Hospital Indemnity
Legal Shield/Identity Shield
Pet Insurance
We’re looking forward to receiving your application online. Please submit your CV or resume (without picture and without cover letter, reference letters and diplomas are optional).
#lifescience #technicalsupport #helpdesk #techsupport #technical
Our purpose.
At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.
Stay unique and make it count.
Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan\'s culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.
#J-18808-Ljbffr