ZipRecruiter
Regional Manager - Landscape Maintenance
ZipRecruiter, San Diego, California, United States, 92189
Job DescriptionJob Description
Lead the San Diego maintenance region to deliver exceptional service, profitable growth, and a best-in-class safety culture. You will own regional performance end-to-end—developing leaders, strengthening client relationships, and driving operational discipline across branches.
Key Responsibilities Operational Excellence Establish a consistent operating rhythm across branches (weekly KPI reviews, site walks, quality audits, and action plans). Standardize SOPs for routing, scheduling, equipment readiness, and materials management; eliminate waste and rework. Conduct regular property walks with teams; verify scope compliance, horticultural quality, and seasonal readiness. Partner with Tree Care, Irrigation, Enhancements, and Construction to deliver integrated solutions. Ensure yards are clean, compliant, and efficient; maintain fleet and small equipment uptime targets. Client Success & Growth Serve as executive sponsor for priority accounts; guide renewals and expansions with value-based proposals. Coach Branch and Account Managers on proactive communication, issue resolution, and QBR (Quarterly Business Review) cadence. Build market visibility with HOAs, property managers, municipalities, and institutional buyers; monitor competitor moves and local demand. Oversee estimating accuracy, pricing discipline, and win-loss reviews to protect margins and improve close rates. Financial Leadership Own regional P&L, budgets, and forecasts; meet or exceed revenue, gross margin, and EBITDA targets. Drive labor efficiency (planned vs. actual hours), materials control, and enhancements mix. Manage AR/DSO and cash flow; partner with finance on monthly closes and variance analyses. Track WIP/backlog, productivity, and branch scorecards; translate insights into decisive action. People & Culture Recruit, develop, and retain Branch Managers and high-potential leaders; build bench strength and succession. Set clear goals, coach performance, and address gaps quickly; recognize wins and model accountability. Champion a positive, inclusive, and safety-first culture aligned to company values. Provide continuous training in leadership, client service, estimating, and technical horticulture. Safety, Compliance & Risk Enforce Cal/OSHA and company safety programs; lead safety huddles, near-miss reporting, and corrective actions. Maintain TRIR goals; perform incident reviews and implement prevention measures. Ensure licensing, permits, vehicle records, and chemical handling (IPM) are current and compliant. Mitigate contract, property, and environmental risk; collaborate with legal and HR as needed. Water & Irrigation Management Lead irrigation audits, water budgets, and smart controller strategies to reduce consumption and costs. Ensure compliance with drought-stage restrictions and municipal/agency requirements. Present water-savings roadmaps and ROI cases to clients; measure and report outcomes. Qualifications Must-Have 5+ years leading multi-branch
commercial landscape maintenance
operations with full P&L accountability. Proven results in client retention, revenue growth, margin improvement, and safety performance. Strong financial and analytical skills (pricing, forecasting, productivity, AR/DSO). Working knowledge of SoCal horticulture, irrigation controls, IPM, and contract management. Excellent communication and executive presence; able to influence at all levels. Valid CA driver's license; routine travel within greater San Diego. Nice-to-Have Bachelor's degree in Business, Horticulture, Landscape Management, or related field. Bilingual English/Spanish. Experience with municipal, HOA, and institutional portfolios and public procurement/RFPs. Core Competencies Leadership & Talent Development:
Hires well, sets clear standards, coaches for performance. Operational Discipline:
Builds systems, measures what matters, and executes consistently. Client Centricity:
Anticipates needs, resolves issues fast, and earns trusted-advisor status. Financial Acumen:
Makes data-driven decisions; protects margin while growing share. Safety Mindset:
Prevents incidents through planning, training, and accountability. Change Agility:
Improves processes, scales best practices, and manages through ambiguity.
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Key Responsibilities Operational Excellence Establish a consistent operating rhythm across branches (weekly KPI reviews, site walks, quality audits, and action plans). Standardize SOPs for routing, scheduling, equipment readiness, and materials management; eliminate waste and rework. Conduct regular property walks with teams; verify scope compliance, horticultural quality, and seasonal readiness. Partner with Tree Care, Irrigation, Enhancements, and Construction to deliver integrated solutions. Ensure yards are clean, compliant, and efficient; maintain fleet and small equipment uptime targets. Client Success & Growth Serve as executive sponsor for priority accounts; guide renewals and expansions with value-based proposals. Coach Branch and Account Managers on proactive communication, issue resolution, and QBR (Quarterly Business Review) cadence. Build market visibility with HOAs, property managers, municipalities, and institutional buyers; monitor competitor moves and local demand. Oversee estimating accuracy, pricing discipline, and win-loss reviews to protect margins and improve close rates. Financial Leadership Own regional P&L, budgets, and forecasts; meet or exceed revenue, gross margin, and EBITDA targets. Drive labor efficiency (planned vs. actual hours), materials control, and enhancements mix. Manage AR/DSO and cash flow; partner with finance on monthly closes and variance analyses. Track WIP/backlog, productivity, and branch scorecards; translate insights into decisive action. People & Culture Recruit, develop, and retain Branch Managers and high-potential leaders; build bench strength and succession. Set clear goals, coach performance, and address gaps quickly; recognize wins and model accountability. Champion a positive, inclusive, and safety-first culture aligned to company values. Provide continuous training in leadership, client service, estimating, and technical horticulture. Safety, Compliance & Risk Enforce Cal/OSHA and company safety programs; lead safety huddles, near-miss reporting, and corrective actions. Maintain TRIR goals; perform incident reviews and implement prevention measures. Ensure licensing, permits, vehicle records, and chemical handling (IPM) are current and compliant. Mitigate contract, property, and environmental risk; collaborate with legal and HR as needed. Water & Irrigation Management Lead irrigation audits, water budgets, and smart controller strategies to reduce consumption and costs. Ensure compliance with drought-stage restrictions and municipal/agency requirements. Present water-savings roadmaps and ROI cases to clients; measure and report outcomes. Qualifications Must-Have 5+ years leading multi-branch
commercial landscape maintenance
operations with full P&L accountability. Proven results in client retention, revenue growth, margin improvement, and safety performance. Strong financial and analytical skills (pricing, forecasting, productivity, AR/DSO). Working knowledge of SoCal horticulture, irrigation controls, IPM, and contract management. Excellent communication and executive presence; able to influence at all levels. Valid CA driver's license; routine travel within greater San Diego. Nice-to-Have Bachelor's degree in Business, Horticulture, Landscape Management, or related field. Bilingual English/Spanish. Experience with municipal, HOA, and institutional portfolios and public procurement/RFPs. Core Competencies Leadership & Talent Development:
Hires well, sets clear standards, coaches for performance. Operational Discipline:
Builds systems, measures what matters, and executes consistently. Client Centricity:
Anticipates needs, resolves issues fast, and earns trusted-advisor status. Financial Acumen:
Makes data-driven decisions; protects margin while growing share. Safety Mindset:
Prevents incidents through planning, training, and accountability. Change Agility:
Improves processes, scales best practices, and manages through ambiguity.
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