Kuehne+Nagel
Overview
Area Air Logistics Operational Care Center Manager is responsible to drive the OCC strategy by delivering excellent, customer-centric operational execution while maximizing profitability. Solutions oriented, sustainable and optimized, technology driven management of all OCC activities is critical. The OCC manager is responsible to lead and develop the OCC team. Engagement in business development activities by driving solutions and procurement is necessary, in full alignment with other stakeholders. Responsibilities
To lead the operational care center by example, be a role model for all employees To provide leadership and direction to the operational care organization To ensure operational excellence through high-quality service delivery according to the customer promise of all OCC activities To liaise with stakeholders to drive pricing strategies and business growth To maximize profitability through cost optimization To lead teams and initiatives to drive solutions and continuous improvements to manage cost-efficiency while delivering high-quality services To drive procurement and supplier management, in alignment with the governance model between gateway and OCC, where applicable To closely cooperate with Customer Service teams to gain required customer knowledge and exchange feedback about each team's service execution To closely work with KNGS, gateway, warehouse, customs and optimization teams, and other stakeholders as necessary To ensure technology and systems are utilized to their fullest extent, team structures and knowledge sharing allow for consistent service To continuously monitor and analyze the OCC performance to drive improvements To ensure compliance with respective regulatory regimes, industry and product standards, and KN standards and guidelines What we would like you to bring
High knowledge of freight forwarding, operations and import-export regulations Knowledge of KN products, services, systems, processes Good knowledge of the market and Carrier relationships Ability to lead, develop and manage a team The Air Logistics Operational Care Center Manager demonstrates leadership Possess a high degree of communication skills, commercial acumen, and must be performance driven Demonstrable change management mindset, time management skills, and a willingness to improve are essential Critical to the role is a high level of attention to details, managerial skills in organizing, planning, assigning and controlling, as well as decision making skills Flexibility and an ability to work under pressure are necessary What’s in it for you
Kuehne+Nagel strives daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Salary is base wage and part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. EEO
Kuehne+Nagel is committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. We strictly prohibit discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). We will also make reasonable accommodations for disabled applicants and employees depending upon individual circumstances unless such accommodation would cause undue hardship.
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Area Air Logistics Operational Care Center Manager is responsible to drive the OCC strategy by delivering excellent, customer-centric operational execution while maximizing profitability. Solutions oriented, sustainable and optimized, technology driven management of all OCC activities is critical. The OCC manager is responsible to lead and develop the OCC team. Engagement in business development activities by driving solutions and procurement is necessary, in full alignment with other stakeholders. Responsibilities
To lead the operational care center by example, be a role model for all employees To provide leadership and direction to the operational care organization To ensure operational excellence through high-quality service delivery according to the customer promise of all OCC activities To liaise with stakeholders to drive pricing strategies and business growth To maximize profitability through cost optimization To lead teams and initiatives to drive solutions and continuous improvements to manage cost-efficiency while delivering high-quality services To drive procurement and supplier management, in alignment with the governance model between gateway and OCC, where applicable To closely cooperate with Customer Service teams to gain required customer knowledge and exchange feedback about each team's service execution To closely work with KNGS, gateway, warehouse, customs and optimization teams, and other stakeholders as necessary To ensure technology and systems are utilized to their fullest extent, team structures and knowledge sharing allow for consistent service To continuously monitor and analyze the OCC performance to drive improvements To ensure compliance with respective regulatory regimes, industry and product standards, and KN standards and guidelines What we would like you to bring
High knowledge of freight forwarding, operations and import-export regulations Knowledge of KN products, services, systems, processes Good knowledge of the market and Carrier relationships Ability to lead, develop and manage a team The Air Logistics Operational Care Center Manager demonstrates leadership Possess a high degree of communication skills, commercial acumen, and must be performance driven Demonstrable change management mindset, time management skills, and a willingness to improve are essential Critical to the role is a high level of attention to details, managerial skills in organizing, planning, assigning and controlling, as well as decision making skills Flexibility and an ability to work under pressure are necessary What’s in it for you
Kuehne+Nagel strives daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Salary is base wage and part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. EEO
Kuehne+Nagel is committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. We strictly prohibit discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). We will also make reasonable accommodations for disabled applicants and employees depending upon individual circumstances unless such accommodation would cause undue hardship.
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