REQ_25038435 Customer Engineer / Senior Customer Engineer

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude. Job Description Duties and responsibilities Support product technical acceptance and certification process Run product validation, verification and regression to ensure product quality, performance, reliability, usability, durability and conformance that meet the company’s as well as customer’s KPI Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product. Ensure high system level product quality/performance and out-of-the box user experience Support field test as necessary Manage and monitor all installed systems, maintained automated infrastructure and coordination test house activities Provide and improve automation test items request to improve efficiency and reduce human intervention time Engaging with product group in L2 and L3 level problem escalation Frequent vendors and customer meetings and visits for product feedback and future opportunities Provide technical post-sales support to R&D team Work with R&D and DQA/SQA teams to ensure features delivery/inclusion. Adhere to bug tracking process per corporate product development lifecycle Requirements and qualifications BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required Able to demonstrate scripting skills in shell, and batch scripts Team player being able to adapt to multicultural environment Willingness to learn and explore new technologies Big plus with experience in wireless and wired telecommunication industry Hands on testing with DOCSIS 3.1 and later Hands on testing with Fiber Hands on debugging with Video Streaming commercial devices Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,…) and PAN Hands on experience in commercial tools – network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,…. Knowledge and experience with carriers’ certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.) Willing and able to travel Ability to work in a team as well as an individual contributor when necessary Out of the box thinking. Critical thinker and problem-solving skills Ability to provide alternative solutions to achieve goals in a dynamic environment Analytical skills & attention to details Ability to work under pressure and maintain deadlines Good time-management skills Great interpersonal and communication skills

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